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Date/Time: Thu, 19 Jul 2018 19:31:53 +0000



issues with CL data

Support Request:
[2017-11-29 16:19:25]
User848539 - Posts: 1
hello, i have been having issues with data for CL. the Sassion start time is 9am eastern and for some reason this morning the data only loaded form 10.35 am and after numerous attempts i was unable to load data from 9am to 10.35 am . Please help.
imageCapture.JPG / V - Attached On 2017-11-29 16:19:03 UTC - Size: 175.78 KB - 63 views
Attachment Deleted.
[2017-11-29 19:06:58]
Sierra Chart Engineering - Posts: 61903
Follow the instructions here for this:
https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 19:07:09
[2017-11-29 23:32:16]
User610024 - Posts: 2
I've had this same problem.

I'm using my CQG data connection and there are
actually many charts that will not load data only between the
5:30am-730am (PST United States). I'm using only minute chart bars to
confirm this and they all look like the screenshot I sent previously
shown here http://prntscr.com/hgw63i

I've literally deleted the data for each file over and over. And I'm
positive I've done a full delete in every method your documentation
recommends. I've also manually deleted the scid files through my file
manager in my C drive itself and when the data is reloaded again from
scratch it does the same problem with skipping data in the
aforementioned time period but loading everything else correctly.

Overall, is there some kind of cache record or something that is
causing the same old information to load? As a test I even downloaded
the latest copy of Sierra Chart and simply entered my CQG data login
details and the same problem is happening with data not loading
between 5:30am-730am (PST United States) on the same charts.

I then did a test by logging into a 2nd installation of Sierra Chart
where I have my TDameritrade connection settings and when I load the
charts there it works perfectly as normal so It's not a problem with
my computer time settings or anything.

The problem is only with the CQG login.
[2017-11-30 02:52:35]
Sierra Chart Engineering - Posts: 61903
There was missing CQG data on the server. This is now resolved. Follow the instructions here again:

https://www.sierrachart.com/index.php?page=doc/HistoricalIntradayData.html#RetryDownloadDataInChart
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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