Support Board

Date/Time: Thu, 25 Apr 2024 09:09:38 +0000

Post From: issues with CL data

[2017-11-29 23:32:16] Link To Thread - Link To Post [Go To First Post]
User610024 - Posts: 2
I've had this same problem. I'm using my CQG data connection and there are actually many charts that will not load data only between the 5:30am-730am (PST United States). I'm using only minute chart bars to confirm this and they all look like the screenshot I sent previously shown here http://prntscr.com/hgw63i I've literally deleted the data for each file over and over. And I'm positive I've done a full delete in every method your documentation recommends. I've also manually deleted the scid files through my file manager in my C drive itself and when the data is reloaded again from scratch it does the same problem with skipping data in the aforementioned time period but loading everything else correctly. Overall, is there some kind of cache record or something that is causing the same old information to load? As a test I even downloaded the latest copy of Sierra Chart and simply entered my CQG data login details and the same problem is happening with data not loading between 5:30am-730am (PST United States) on the same charts. I then did a test by logging into a 2nd installation of Sierra Chart where I have my TDameritrade connection settings and when I load the charts there it works perfectly as normal so It's not a problem with my computer time settings or anything. The problem is only with the CQG login.