Login Page - Create Account

Support Board


Date/Time: Sun, 28 Apr 2024 21:11:33 +0000



Charts saying "download failed" when access on Parallels for Mac

View Count: 937

[2017-11-29 07:25:17]
User619 - Posts: 6
I downloaded parallels so I can run Windows on my Macbook, no issues, download sierra chart, no issues. I even clicked on my chart that I trade with daily on my windows desktop and all my market tabs opened up on the Mac Parallels. Unfortunately I'm getting all blank black screens that say download failed when I open it up. (See screen shot).

Any idea why it's doing this and how to fix it? I had to get Parallels so I can still trade on my Macbook when I am traveling in December.

If anyone can walk me through this it would be very helpful. Attached image of what I am seeing right now.

Nicholas
imageScreen Shot 2017-11-29 at 1.14.16 AM.png / V - Attached On 2017-11-29 07:23:22 UTC - Size: 170.61 KB - 304 views
[2017-11-29 08:06:12]
Sierra Chart Engineering - Posts: 104368
It is clear based upon the symbols of the charts, that you intend to use the Rithmic trading platform service. Therefore, you need to follow the set up instructions here for that:
Rithmic Trading Platform Service: Setup Instructions
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account