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Date/Time: Thu, 19 Jul 2018 00:00:56 +0000



gap in bond chart

Support Request:
[2017-11-28 13:51:45]
Glenn Infinity - Posts: 66
I have a customer who claims he has a gap in his bond (ZB) chart due to rollover. has deleted all data and downloaded, see below, claims the daily chart has a gap as well

When looking at the ZB chart there is a gap since yesterday due to a new contract being traded. When you plot this chart, do you also see this or is it just me? Of course, this is the same in all time frame below one day.


I keep having these problems when the contract changes for almost two years now. I keep asking but I still do not have an answer.
Fact is it messes up the whole chart as there is a gap. I do use ‘continuous futures contract - date rule rollover, back adjusted’.
NG also had a gap when the contract changed a couple of days ago.
[2017-11-28 18:10:42]
Sierra Chart Engineering - Posts: 61891
Provide an image of the chart or Trade DOM, by following these instructions:
https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image

This is what we see:
http://www.sierrachart.com/image.php?Image=1511892735331.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-28 18:12:32
[2017-11-28 18:12:43]
Sierra Chart Engineering - Posts: 61891
The link in the prior post has been updated. This is the corrected chart image:
http://www.sierrachart.com/image.php?Image=1511892735331.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 18:52:04]
Glenn Infinity - Posts: 66
File attached
imageZB 60min gap due to new contract.png / V - Attached On 2017-11-28 18:50:51 UTC - Size: 71.42 KB - 41 views
Attachment Deleted.
[2017-11-28 19:03:54]
Sierra Chart Engineering - Posts: 61891
Enable Chart >> Show Rollover Dates and post an image of the chart again:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 19:29:04]
Glenn Infinity - Posts: 66
I was sending a screenshot from an e-mail, I do not have the chart on my machine, please advise
[2017-11-28 19:33:14]
Sierra Chart Engineering - Posts: 61891
The easiest thing to do is to select Edit >>Screen Images >> Send Chart to Support and let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 19:37:16]
User443884 - Posts: 4
http://www.sierrachart.com/image.php?Image=1511897760918.png

I hope this is what you need.

thanks,
daniel
imageZB 60min gap due to new contract1.png / V - Attached On 2017-11-28 19:34:24 UTC - Size: 60.68 KB - 33 views
[2017-11-28 19:51:27]
Sierra Chart Engineering - Posts: 61891
Is Chart >> Show Rollover Dates enabled?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-29 08:25:35]
Sierra Chart Engineering - Posts: 61891
If you still need further help, then would be best for us to have a quick look at this with remote assistance.

Therefore, set your current telephone number here:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

Let us know when that is done.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-29 08:28:58
[2017-11-29 14:25:17]
User443884 - Posts: 4
If I get this right you want me to update the chart to show the rollover date. I did. The gap is exactly at the location where the new contract comes on. I'm not sure what I've/we've learned from that.
Please advise.
Thanks.
[2017-11-30 02:54:55]
Sierra Chart Engineering - Posts: 61891
It is essential we know where there is a transition from one contract month to the next and what particular contract month it is. Otherwise, we are just making guesses. This is always very essential for us.

This is what we see:
http://www.sierrachart.com/image.php?Image=1512010270860.png

Follow through the instructions here to re-download data for at least the last two contract months:
https://www.sierrachart.com/index.php?page=doc/ContinuousFuturesContractCharts.html#ReDownloadingContinuousFuturesContractData
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-30 18:01:18]
User443884 - Posts: 4
This last instruction set fixed the issue. The gap is gone. I tried it on ZB and ZN.
Do I have to do this now each time a contract changes?
How come it does not happen automatically?

Thank you.
[2017-11-30 18:15:07]
Sierra Chart Engineering - Posts: 61891
Do I have to do this now each time a contract changes?
No you do not.

The other question is simply too involved to answer, when a problem arises.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-30 19:03:07

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