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Date/Time: Mon, 23 Apr 2018 22:49:51 +0000



BitMEX DOM has no data some times

Support Request:
[2017-11-28 05:31:07]
User14653 - Posts: 15
when moving up, no data in asks, when moving down, no data in bids
imagebroken dom01.PNG / V - Attached On 2017-11-28 05:30:40 UTC - Size: 56.17 KB - 31 views
imagebroken dom02.PNG / V - Attached On 2017-11-28 05:30:50 UTC - Size: 34.81 KB - 29 views
[2017-11-28 05:38:42]
Sierra Chart Engineering - Posts: 59357
Tell us the exact symbol this is happening with so we can look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2017-11-28 05:52:08]
Sierra Chart Engineering - Posts: 59357
Also see if reconnecting to the data feed corrects the problem:
https://www.sierrachart.com/index.php?page=doc/FileMenu.html#ProcedureToReconnect

But we really need to know the symbol so we can look into this. We do not see this with XBTUSD-BMEX at this time.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2017-11-28 05:52:27
[2017-11-28 05:54:59]
User14653 - Posts: 15
XBTUSD

I tryed reconnect, and downloaded current version
Date Time Of Last Edit: 2017-11-28 06:01:15
[2017-11-28 06:57:01]
User14653 - Posts: 15
some data is not displayed
imagebroken dom03.PNG / V - Attached On 2017-11-28 06:56:57 UTC - Size: 47.29 KB - 27 views
[2017-11-28 07:11:24]
screpter - Posts: 2
+1I have the same problems
[2017-11-28 07:15:30]
User699005 - Posts: 7
Problem with DOM:
null strings
Date Time Of Last Edit: 2017-11-28 07:16:46
imageScreenshot_11.jpg / V - Attached On 2017-11-28 07:15:09 UTC - Size: 59.59 KB - 82 views
[2017-11-28 07:52:48]
Sierra Chart Engineering - Posts: 59357
We apologize. We have this resolved and we are going to implement a proper permanent solution in a day or two.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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