Support Board
Date/Time: Mon, 12 May 2025 08:18:16 +0000
BitMEX DOM has no data some times
View Count: 1178
| [2017-11-28 05:31:07] |
| User14653 - Posts: 15 |
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when moving up, no data in asks, when moving down, no data in bids
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 broken dom01.PNG / V - Attached On 2017-11-28 05:30:40 UTC - Size: 56.17 KB - 315 views broken dom02.PNG / V - Attached On 2017-11-28 05:30:50 UTC - Size: 34.81 KB - 285 views |
| [2017-11-28 05:38:42] |
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Tell us the exact symbol this is happening with so we can look into this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-28 05:52:08] |
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Also see if reconnecting to the data feed corrects the problem: File Menu: Procedure to Reconnect to the Data and Trade Servers But we really need to know the symbol so we can look into this. We do not see this with XBTUSD-BMEX at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-28 05:52:27
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| [2017-11-28 05:54:59] |
| User14653 - Posts: 15 |
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XBTUSD I tryed reconnect, and downloaded current version Date Time Of Last Edit: 2017-11-28 06:01:15
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| [2017-11-28 06:57:01] |
| User14653 - Posts: 15 |
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some data is not displayed
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| broken dom03.PNG / V - Attached On 2017-11-28 06:56:57 UTC - Size: 47.29 KB - 314 views |
| [2017-11-28 07:11:24] |
| screpter - Posts: 2 |
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+1I have the same problems
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| [2017-11-28 07:15:30] |
| User699005 - Posts: 7 |
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Problem with DOM: null strings Date Time Of Last Edit: 2017-11-28 07:16:46
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| Screenshot_11.jpg / V - Attached On 2017-11-28 07:15:09 UTC - Size: 59.59 KB - 366 views |
| [2017-11-28 07:52:48] |
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We apologize. We have this resolved and we are going to implement a proper permanent solution in a day or two.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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