Support Board
Date/Time: Mon, 12 May 2025 07:43:19 +0000
Not connecting
View Count: 1102
| [2017-11-20 00:50:36] |
| User607495 - Posts: 10 |
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I am taking a TopStep trader combine.I went on the CTS site and registered and they said my 14 day trial was expired. So I went on your site and paid the $24 CTS data fee under email: toddptimmons@gmail.com. I filled in correct info for data service fee , but log said connection to non-affiliated broker not allowed. have remote assistance ready if needed fyi.. I have a live account with AMP futures Account 145696 if this info helps. |
 CTS connection.PNG / V - Attached On 2017-11-20 00:50:27 UTC - Size: 44.28 KB - 301 views |
| [2017-11-20 15:11:23] |
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We are checking on this for you now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-11-20 15:15:56] |
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You need to login to Sierra Chart with your direct Sierra Chart account (the one that you have made the 24 USD payment on). Refer to the Login with a Different Sierra Chart Account Name instructions here: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name Let us know if you need your password reset. Sierra Chart Support Date Time Of Last Edit: 2017-11-20 15:16:08
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To post a message in this thread, you need to log in with your Sierra Chart account: