Home >> Support Board

Support Board

Date/Time: Fri, 26 Apr 2024 20:38:53 +0000

How to Post a Message for Support

Eror on Nonzeoro bid&ask line extension

View Count: 1288

[2017-11-17 13:21:56] #1 [Go To First Post]
User50187 - Posts: 19
I would like to advise you that there is an error in the Non zero bid&ask volume under NUmber bars study, when the Coloumn 1 with line extension is on there are lines that should not be present (attached screenshot). This is after installation of version 1640 and 1644 in the past there was a time I don't remember the sw version that it happened the same then with next release the issue was resolved. Thx Alberto


sierra error line.png / V - Attached On 2017-11-17 13:21:06 UTC - Size: 245.77 KB - 310 views

[2017-11-17 17:15:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not see any obvious problems in the chart image you provided but we will test to make sure the functionality works as documented. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-17 17:15:43

[2017-11-17 17:24:09] #3 [Go To First Post]
User50187 - Posts: 19
Thx for aswering to me, you have the evidence in the imange, and are the two lines with the arrows, that two lines should no be present since there are a zero line values on the bars.Again I do not remember the sw version some months ago when this function was released i saw the same issue but you then fix it with next release. Since I downloaded 1640 and 1644 the issue come out again. Alberto Date Time Of Last Edit: 2017-11-17 17:34:59


error in non zero value.png / V - Attached On 2017-11-17 17:34:52 UTC - Size: 233.38 KB - 353 views

[2017-11-17 23:12:14] #5 [Go To First Post]
John - SC Support - Posts: 31157
We are not able to reproduce what you are seeing. Please send us your chart book following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-20 10:04:26] #6 [Go To First Post]
User50187 - Posts: 19
As per your request made a full new chartbook eliminating all studies not relevant to the error and you'll find it attached and the error is still present in the same two position. The two wrong lines are still present. I'm not an expert on sw but as this issue was came out on an old release and then was fixed but next ones to came back again starting with 1640 it's higly probable that some register modification due to implementation of new features created a conflict with the specific study recreating the issue once again. Thx Date Time Of Last Edit: 2017-11-20 10:05:54


Chartbook11.cht - Attached On 2017-11-20 10:03:46 UTC - Size: 32.11 KB - 349 views

[2017-11-20 10:38:38] #7 [Go To First Post]
NumbersBars - Posts: 141
@User50187 Just out of curiosity, I did a quick test of your chartbook. The extension lines look ok to me. I loaded with CL and Bund, both look fine. Attached is the Bund chart. Let's see if SC support can reproduce the problem you were seeing.


extension.png / V - Attached On 2017-11-20 10:37:51 UTC - Size: 76.4 KB - 316 views

[2017-11-20 12:52:23] #8 [Go To First Post]
User50187 - Posts: 19
@FTM crew thx for testing well as I wrote it's probably something that happened into the registry with the istallation of the 1640 and 1644 version that i'm running wright now, so it's possible that could be ok for somebody else and not for me but since months it was all ok. Let's see if sierra team can reproduce it.

[2017-11-20 15:11:52] #9 [Go To First Post]
John - SC Support - Posts: 31157
We are still unable to reproduce the problem, even with your chartbook. The attached image shows what we see with your chartbook. http://www.sierrachart.com/image.php?Image=1511190527643.png For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-20 19:47:25] #10 [Go To First Post]
User50187 - Posts: 19
I trust You but as I show you on my picture on my sierra account that's what I saw. I will try to move to the next release 1647 and see if the issue disappear or not. No any other idea how to solve it. I take the oppotunity to ask You if you have in plan to insert an indicator to have a line creation (as per non zero line),but to indicate, in the number bars study, where the market leave both ask& bid empty. Thx


empty bi&ask.png / V - Attached On 2017-11-20 19:46:29 UTC - Size: 49.91 KB - 314 views

[2017-11-20 20:06:42] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
as I wrote it's probably something that happened into the registry with the istallation of the 1640 and 1644 version that i'm running wright now, so This could not be the case. Sierra Chart does not use the registry and there are no global configuration variables which would affect this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: