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Date/Time: Tue, 07 May 2024 22:45:15 +0000



memory error loading charts

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[2017-11-14 18:12:20]
User71961 - Posts: 144
getting these errors in the log trying to load charts after adding 5 sec charts...opening more chartbooks results in blank charts with no data.

Windows task manager says i have 5 GB of RAM free...but SC seems to think otherwise.

Memory error when creating new chart. | 2017-11-14 13:07:48 *
ESZ17 [CBV] 30 Min #1 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
ZNZ17 [CBV] 30 Min #2 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
ZBZ17 [CBV] 30 Min #3 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
CLZ17 [CBV] 30 Min #4 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
6JZ17 [CBV] 30 Min #5 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
GCZ17 [CBV] 30 Min #6 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
ZBZ17 [CBV] 1 Day #7 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
ZNZ17 [CBV] 240 Min #8 | Encountered an out-of-memory condition when loading the chart data. | 2017-11-14 13:07:48 *
[2017-11-14 18:14:21]
Sierra Chart Engineering - Posts: 104368
Refer to:
Working With Charts: Out of Memory Condition

Also memory is managed by the operating system. It is not a matter of "but SC seems to think otherwise.".

Sierra Chart can only access up to 4 GB maximum.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-11-14 18:15:17]
User71961 - Posts: 144
and now i see this in the log when trying to open another chartbook

Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:11 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:12 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:13 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:14 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:15 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:16 *
Warning: Caught an exception during the processing of a timer event. | 2017-11-14 13:14:17 *
Caught an unhandled exception in c_MDIDetachableWindow::WindowProc. Message: 16, wParam: 0, lParam: 0 | 2017-11-14 13:14:18
[2017-11-14 18:18:11]
User71961 - Posts: 144
ok, i understand...i'll have to go to the multiple instances route.
can i just make a full copy of my SC folder, and run the new instance from the new folder?
[2017-11-14 18:24:35]
User71961 - Posts: 144
is there a way to get a 64bit version of SierraChart?
[2017-11-14 18:32:04]
Sierra Chart Engineering - Posts: 104368

can i just make a full copy of my SC folder, and run the new instance from the new folder?
It is recommended to use this method here:
Using DTC Server for Data and Trading in Another Sierra Chart Instance
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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