Support Board
Date/Time: Mon, 12 May 2025 07:58:16 +0000
Issue on Sierracharts 2nd day experience
View Count: 827
| [2017-11-14 11:42:07] |
| User799538 - Posts: 3 |
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Hello Support, I am on my 2nd day of testing Sierrachart and I do meet some difficulties here: 1/ The instance n°2 never succeed to connect as I get this constant error message: DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 0 | 2017-11-14 12:36:18 DTC Client (62) | Creating socket. | 2017-11-14 12:36:18 DTC Client (62) | Error connecting. Address Family: 2. IP: 127.0.0.1. Windows error code 10049: L’adresse demandée n’est pas valide dans son contexte. | 2017-11-14 12:36:18 * DTC Client (62) | Connect event error. Windows error code 10049: L’adresse demandée n’est pas valide dans son contexte. | 2017-11-14 12:36:18 * DTC Client (62) | Initiating close of socket by core. | 2017-11-14 12:36:18 DTC Client (62) | Closed. | 2017-11-14 12:36:18 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-11-14 12:36:18 To prevent further connection attempts, select 'File >> Disconnect'. | 2017-11-14 12:36:18 DTC - Sub Instance | Disconnected. | 2017-11-14 12:36:18 Will reconnect to the server in 2.0 minutes. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-11-14 12:36:18 2/ On the first instance, i get another message log: Warning: Caught an exception during the processing of a timer event. | 2017-11-14 12:39:06 * 3/ I do not succeed to move back to the left my graph from any chart by using the mouse scroll, whatever option I have chose from the ladder price scale on the right. 4/ How it is possible to decide if receiving message log or not chartbook by chartbook please ? Did not find a way to do that. I have tried to find solution on the Help section...but I do not find the solutions. |
| [2017-11-14 18:44:41] |
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1, 2. Update Sierra Chart to the current version following these instructions here: Software Download: Fast Update This is essential before going further or posting any further questions. Otherwise, we will decline support. Only run a new instance of Sierra Chart using the method documented here (File >> New Instance): Using DTC Server for Data and Trading in Another Sierra Chart Instance 3. We are not understanding this. But refer to: Working With Charts: Scrolling The Chart and Right Side Fill Space Chart Scale and Scale Adjusting: Interactive Scaling 4. We do not understand this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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