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Version 1633 crashes each time it is started

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[2017-11-02 03:19:21] #1 [Go To First Post]
User930315 - Posts: 55
Today I updated to 1633 and when I restarted the software it crashed with a Windows error. Repeated attempts to run it crashed every time, even after Windows was restarted. I downgraded to version 1632 from the Sierra Chart Installer and I am again able to run it successfully. I've made no other changes and am loading the same Chartbooks. Please let me know what you need if you'd like to take a look at this problem. Thanks

[2017-11-02 04:53:35] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. We want you to run Sierra Chart in Safe Mode: Sierra Chart - Software Login Instructions: Using Safe Mode 2. Does the abnormal shutdown occur when a Chartbook is loading? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-02 16:19:47] #3 [Go To First Post]
User930315 - Posts: 55
I've traced the crash to the opening of a chartbook that includes a spreadsheet study. The crash occurs in both versions 1633 & 1644. Other chartbooks open fine.

[2017-11-02 16:36:51] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Attach the Chartbook file and the Spreadsheet file here. Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile These can be private the attached. We will test them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-02 17:08:19] #5 [Go To First Post]
User930315 - Posts: 55
I believe the attached are the correct files. Date Time Of Last Edit: 2017-11-02 17:12:40


Private File Private File YM.cht - Attached On 2017-11-02 17:12:26 UTC - Size: 211.03 KB - 278 views

[2017-11-02 17:13:04] #6 [Go To First Post]
User930315 - Posts: 55
Missed the chartbook file. Just added it to the previous post.

[2017-11-02 17:42:09] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Does this abnormal/exception problem happen when you use Safe Mode? We need to know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-11-02 17:42:21

[2017-11-02 17:50:03] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So far we cannot reproduce this but we are not using your custom studies. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-02 20:20:23] #9 [Go To First Post]
User930315 - Posts: 55
Here's the custom study I'm using. I've using this version since June with no problems. I again checked and SC 1632 works fine. Date Time Of Last Edit: 2017-11-02 20:25:30


Private File Private File

[2017-11-02 20:22:41] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
But the question we have is do you notice the problem with "Safe Mode"? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-11-02 20:38:33] #11 [Go To First Post]
User930315 - Posts: 55
No, it does not crash in safe mode.

[2017-11-02 20:45:54] #12 [Go To First Post]
User930315 - Posts: 55
I downloaded 1634 again and recompiled my CPP file using that version. Sierra Chart no longer crashes when the chartbook and custom study are loaded.

[2017-11-02 21:11:32] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Yes we know that would be the case. We know the particular code change which is causing the problem but we do not know why. We are going to revert it for the time being. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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