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[Locked] - User Experience Feedback Using New Lower-Cost CTS with SC Data

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[2017-10-11 20:10:35] #1 [Go To First Post]
User75002 - Posts: 117
Hello, I am looking for feedback (good and bad) on users experience with the new lower-cost CTS with SC data combination. 1. Who is or has used this combo and what is your experience? 2. Is anybody relying on the server-side bracket OCO orders? My understanding is that they are actually held on the SC servers and then submitted to CTS/exchange? If this is the case, who do you call when there are issues with bracket OCO orders? Any issues with this? 3. Does CTS include a free mobile app to trade from? Thanks!

[2017-10-12 03:39:15] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. We have about 10 users on this. 2. Yes this is true, but this is on a server located in the same data center as CTS. It runs on a very reliable server. And they are submitted to CTS/exchange at the time the parent order fills. 3. Yes they do have this. Refer to their website: http://www.ctsfutures.com/ Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-12 04:07:04] #3 [Go To First Post]
User948528 - Posts: 108
Is this different than the CTS option offered by Amp here with the same pricing of $10/mo and $0.10/contract transactional, or what is the difference? https://portal.ampclearing.com/account/commissionquote.aspx

[2017-10-12 05:00:28] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really are not sure, but we do know the CTS lower cost connection model can be used with AMP. If you would like to use it through AMP, then we will get in contact with them about it for you. Just let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-12 16:49:02

[2017-10-12 08:26:57] #5 [Go To First Post]
User948528 - Posts: 108
Can you offer this on the free Amp provided Sierrachart package?

[2017-10-12 10:32:23] #6 [Go To First Post]
User75002 - Posts: 117
Engineering, Thanks. I am hoping some of these currently active users respond too. Can you please confirm that multiple targets are supported with the server-side bracket OCOs? I always use a single entry with 2 targets. Is there any redundancy (besides basic hardware raid) built in to your order routing server(s) in case it goes down? Is this a physical server you rent/own or a virtual server on shared hardware? I'm a network engineer and just want to get a good picture of the design. Sometimes my parent orders my be unfilled for a day or two. If there is an issue where an order gets stuck somehow (child orders on an unfilled parent), who do I contact to fix it? This part is needed for the emergency plan section of my trade plan.

[2017-10-12 16:57:07] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you offer this on the free Amp provided Sierrachart package? Yes, but the cost of the data feed will be 10 USD per month more in this case. Can you please confirm that multiple targets are supported with the server-side bracket OCOs? I always use a single entry with 2 targets. Yes of course. Is there any redundancy (besides basic hardware raid) built in to your order routing server(s) in case it goes down? Not any immediate redundancy, but there should not be an absolute reliance on what we are offering because you can always do trading through the CTS T4 software at any moment. And also it is not possible to provide redundancy with the management of OCO and bracket orders. That must be handled by a single process at all times. We cannot even recall ever having a problem with one of our dedicated servers going down . It simply just does not happen. Is this a physical server you rent/own or a virtual server on shared hardware? It is our own Dell server. These are high-performance R630s. If there is an issue where an order gets stuck somehow (child orders on an unfilled parent), who do I contact to fix it? Just contact us here about this. There was a problem someone had with OCO orders where they were not visible within Sierra Chart. The underlying problem had to do with how the CTS FIX API worked, but we took care of it promptly and permanently. You have the ability, to cancel the orders from the CTS T4 software or through their web interface, and just enter the orders outside of Sierra Chart. That must always be part of your plan. You do not have to put any absolute reliance on us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 02:59:57

[2018-02-05 20:43:48] #8 [Go To First Post]
patrader - Posts: 92
Wouldn't using CTS' own software (T4 or web interface) - as a kind of back up option - require the need to sign up for a separate datafeed with CTS? Also, when you wrote that a trader has the ability, to cancel the orders from the CTS T4 or (CTS web) interface, how is that possible if the orders exist on SC's severs? How can a CTS software interface be able to see what orders exist on a Sierra Chart server such that it could cancel them?

[2018-02-05 21:23:22] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Wouldn't using CTS' own software (T4 or web interface) - as a kind of back up option - require the need to sign up for a separate datafeed with CTS? Not if you are just managing the orders. No. Also, when you wrote that a trader has the ability, to cancel the orders from the CTS T4 or (CTS web) interface, how is that possible if the orders exist on SC's severs? In most cases this is not true. The only case would be a server managed bracket order where the child orders have yet to be activated because the parent has not yet filled. But if you cancel the parent order through the CTS interface, then those child orders are going to be immediately canceled on our server. So indirectly you have control at all times. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-05 21:44:56] #10 [Go To First Post]
User379468 - Posts: 508
Sierra Chart Engineering Can you offer this on the free Amp provided Sierrachart package? Yes, but the cost of the data feed will be 10 USD per month more in this case. Can you clarify this statement, what are the total costs in the lowest price config to use this SC/CTS option with Amp SC Package? Date Time Of Last Edit: 2018-02-06 02:59:31

[2018-02-06 00:34:18] #11 [Go To First Post]
patrader - Posts: 92
I'm still grappling with this in my head. Let me see if I understand everything via use of a example (I also want to better understand the quirky issues with using CTS' OCOs/bracket orders via their regular connection - that are avoided when a trader uses the low-cost CTS connection) via a series of questions. When I use the expression "regular connection" I mean if I am NOT using the low-cost connection and I have to deal with these issues with CTS' servers: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#CTSServerSideOCOBracketBehavior. The ES is trading at 2728.00. I want to buy a 10-lot if it goes lower to 2727.00. So I place a buy limit order at 2727.00. If I get filled on that 2727.00 buy limit, I want an OCO to have a profit target selling 10 at 2929.00 and a sell stop selling 10 at 2725.00. It's a traditional parent and two child order. I have not yet been filled on the parent order. Questions: 1a. If I'm on either the low cost connection or the regular connection the parent buy limit at 2727.00 goes through to the exchange, correct? 1b. If I'm on the low cost connection, whose servers do the two child orders sit while I am waiting for a fill? 1b. If I'm on the regular connection, the two child orders sit on CTS servers, correct? The market goes lower to 2727.00 but only briefly before ticking higher. I only get filled on 7 of the 10 contracts. Questions: 2a. Three contracts are left live on the exchange, correct? 2b. If I'm on the low cost connection, an OCO gets created to sell 7 contracts for a profit and sell 7 for a loss, correct? 2c. On whose server (low cost connection) does this sell 7 profit and sell 7 stop-loss now exist? Sierra's or CTS'? A minute later the market ticks back lower and I get a fill on my remaining 3 contracts. Questions: 3a. On the low-cost connection, is a new OCO created to sell 3 for a profit and 3 for a loss? Or does the pre-existing quantity of selling 7 for a profit/loss get changed? In other words, does one OCO still exist or is it two? 3b. On the low-cost connection does the amended (or second) OCO exist on SC servers or CTS servers? 3b. On the regular connection, it is not possible to amend the sell 7 OCO quantity after getting a partial fill on the parent order, so you end up being long 10 contracts with mismatched profit/stop-loss quantity of only 7 contracts. Is that correct?

[2018-02-06 03:01:23] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Can you clarify this statement, what are the total costs in the lowest price config to use this SC/CTS option with Amp SC Package? Pricing is explained here: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel The difference is in your case, that you have to pay $10 per month more for the data feed. We did say this previously but it did not come out correctly. It came out as "or" instead of "more". If you still have questions, then do not use it. Further help is not worth our time. This is just not worth our time. This service is provided to be helpful and to provide a reliable solution to users. We do not make anything on this. If you are not competent enough to understand what is already clearly explained, then just forget it. Also if you want to simplify things, then use Sierra Chart directly and not through a broker. We are not going to answer any pricing questions, when you are complicating things by using Sierra Chart through a broker. This is a total and complete waste of our time. And it is not appreciated that these questions are even being asked. We do not make these things complicated. These things are complicated by the greedy and tyrannical exchanges out there. Take your complaints over to them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 04:29:56

[2018-02-06 03:04:20] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In regards to post # 11, we have answered enough of this for you. There is no chance we are going to commit any further time to this. Anyway, all of this is documented very well here: Attached Orders: General Management of Attached Orders And in the other link you gave. We are totally and completely declining any and all further support on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 03:34:40

[2018-02-06 03:10:11] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This thread is now locked and we are not answer any questions from anyone else about this .Do not post new threads. We will promptly delete them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2018-02-06 03:11:07] #15 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Also, in response to post 11 did you ever think about the burden which is already been communicated to you ahead of time before you posted, that you are placing on us. There is no reason for us to be nice about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 03:36:00

[2018-02-06 03:16:04] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Furthermore in response to post #11, we are certainly not going to answer any questions about CTS functionality and limitations which we do not even control or develop. Take that stuff to CTS. It is totally and completely inappropriate even be bringing this stuff here. We should not even have to say that. Here we got out of our way to offer a better solution for CTS, the low-cost connection model with proper OCO and bracket order management, and still get burdened with the old model CTS crap. Simply do not use that crap. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 03:37:36

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