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Direct MessagesDate/Time: Thu, 09 May 2024 14:17:16 +0000
Post From: User Experience Feedback Using New Lower-Cost CTS with SC Data
| [2017-10-12 16:57:07] |
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Can you offer this on the free Amp provided Sierrachart package? Yes, but the cost of the data feed will be 10 USD per month more in this case.Can you please confirm that multiple targets are supported with the server-side bracket OCOs? I always use a single entry with 2 targets. Is there any redundancy (besides basic hardware raid) built in to your order routing server(s) in case it goes down? Not any immediate redundancy, but there should not be an absolute reliance on what we are offering because you can always do trading through the CTS T4 software at any moment. And also it is not possible to provide redundancy with the management of OCO and bracket orders. That must be handled by a single process at all times.We cannot even recall ever having a problem with one of our dedicated servers going down . It simply just does not happen. Is this a physical server you rent/own or a virtual server on shared hardware? It is our own Dell server. These are high-performance R630s. If there is an issue where an order gets stuck somehow (child orders on an unfilled parent), who do I contact to fix it? Just contact us here about this. There was a problem someone had with OCO orders where they were not visible within Sierra Chart. The underlying problem had to do with how the CTS FIX API worked, but we took care of it promptly and permanently. You have the ability, to cancel the orders from the CTS T4 software or through their web interface, and just enter the orders outside of Sierra Chart. That must always be part of your plan. You do not have to put any absolute reliance on us.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2018-02-06 02:59:57
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