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Date/Time: Fri, 03 May 2024 11:38:39 +0000

How to Post a Message for Support

Not finding Equity Options for Google and others

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[2017-10-07 15:48:02] #1 [Go To First Post]
IBUser738106 - Posts: 14
Are these even available in SC?

[2017-10-07 23:59:09] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not through the Sierra Chart provided data services. But use can certainly access this data when using the supported Interactive Brokers trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-08 00:27:04] #3 [Go To First Post]
IBUser738106 - Posts: 14
I connect through Interactive Brokers and TWS does show options. How do I add an option to my chart in Sierra Charts?

[2017-10-08 21:59:37] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to use the symbol formats documented here: Interactive Brokers Symbols: Options Format Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-10 02:09:36] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We know that you wanted remote support for this, but we hesitate to get involved in that because we cannot know specifically what the right options symbol format is. This is controlled by Interactive Brokers. And potentially it is a trial and error process also requiring us to access information through your Trader Workstation which you are going to know better than we are. So we would rather just you work on this using the information that we provide and also contact Interactive Brokers for help in combination with our documentation. Here is more information which may be helpful: Interactive Brokers Symbols: Accessing Contract Description in TWS for Symbol Details If you need further help when you encounter a symbol error with particular options symbol, we need to see a copy of the Message Log: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Often in the past, both Interactive Brokers and our own users, have been more helpful on this subject than sometimes we are able to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-10 02:11:12

[2017-10-10 03:38:26] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
So the fastest way to resolve this, is after using a particular option symbol, is to provide a copy of the Message Log and then we will have a look: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We also may need to contact Interactive Brokers for help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-10 03:39:05

[2017-10-10 21:49:20] #7 [Go To First Post]
IBUser738106 - Posts: 14
If you aren't willing to support this effort via a paid teamviewer session, then I know that I have no chance of resolving it. I'm evaluating other platform possibilities but I genuinely hope you can help.

[2017-10-10 23:02:10] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We see that you are working with the developer we have been contact with. We will help you with this. It will need to be tomorrow. We also see one obvious mistake being made in the Message Log we have received. We will be following up on that, in a couple of hours. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-11 17:47:54] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Would you be available after the market close today for us to help you with this? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-11 18:10:48] #10 [Go To First Post]
IBUser738106 - Posts: 14
Of'course. My time zone is central time. The current time is always reflected correctly here http://time.is/ct The market closes at 3:30 central time which is about 2 hours and 20 minutes away. Can you connect then?

[2017-10-11 18:33:05] #11 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our availability will be after 4 PM. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-10-11 18:43:59] #12 [Go To First Post]
IBUser738106 - Posts: 14
Ok, How do you want to connect? Teamviewer?

[2017-10-11 20:10:17] #13 [Go To First Post]
IBUser738106 - Posts: 14
My developer thinks he has it. If he does, then we won't need the support call. I will find out and get back with you.

[2017-10-11 20:27:18] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
OK that is good. But to answer your prior question, we would call you using the telephone number you have set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then use Team Viewer for access to your desktop and we would do that at the time we call. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-10-11 20:28:22

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