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Jeff Kirsch No Connection - I tried connecting have been unsuccesful for the last 14 days

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[2017-10-06 20:24:33] #1 [Go To First Post]
User680316 - Posts: 1
Reading Internal Order ID file. \| 2017-10-06 16:17:04 Reading Trade Orders file. \| 2017-10-06 16:17:04 Reading Trade Positions file. \| 2017-10-06 16:17:04 Listening on UDP port 22903. \| 2017-10-06 16:17:04 Software version: 1621 \| 2017-10-06 16:17:04 Usage end date: 2017-10-07 \| 2017-10-06 16:17:04 Enabled for: Advanced Features. \| 2017-10-06 16:17:04 Enabled for: Advanced Features 2. \| 2017-10-06 16:17:04 Enabled for: Sierra Chart Historical Data Service. \| 2017-10-06 16:17:04 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-10-06 16:17:04 Current selected Data/Trading service: CQG WebAPI \| 2017-10-06 16:17:04 Chart Update Interval: 500 \| 2017-10-06 16:17:04 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-10-06 16:17:04 2017-10-06 16:18:15 Local computer time \| 2017-10-06 16:17:04 2017-10-06 20:18:15 Local computer time in UTC \| 2017-10-06 16:17:04 2017-10-06 16:18:15 Local computer time in SC Time Zone \| 2017-10-06 16:17:04 2017-10-06 20:18:17 Server time in UTC \| 2017-10-06 16:17:04 Local computer UTC time and Server UTC time difference: 3 seconds. \| 2017-10-06 16:17:04 Program path: C:\SierraChart\ \| 2017-10-06 16:17:04 Data Files path: C:\SierraChart\Data\ \| 2017-10-06 16:17:04 OS Version Number: 10.0 \| 2017-10-06 16:17:04 Locale Setting: C \| 2017-10-06 16:17:04 Checking for new symbol settings for service code cqg \| 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (5) \| Creating socket. Using TLS 1.2. \| 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (5) \| Connecting to IP: 204.15.192.108. \| 2017-10-06 16:17:04 Symbol settings are up-to-date for cqg \| 2017-10-06 16:17:04 Received 5 login tokens. \| 2017-10-06 16:17:04 HTTPS connection to www.sierrachart.com:443 (6) \| Creating socket. Using TLS 1.2. \| 2017-10-06 16:18:18 HTTPS connection to www.sierrachart.com:443 (6) \| Connecting to IP: 204.15.192.108. \| 2017-10-06 16:18:18 HTTPS connection to www.sierrachart.com:443 (5) \| Socket gracefully closed by remote side. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) \| Received socket Close event. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) \| Initiating close of socket by core. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (5) \| Closed. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-10-06 16:18:21 HTTPS connection to www.sierrachart.com:443 (6) \| Socket gracefully closed by remote side. \| 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) \| Initiating close of socket by core. \| 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) \| Received socket Close event. \| 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-10-06 16:18:23 HTTPS connection to www.sierrachart.com:443 (6) \| Closed. \| 2017-10-06 16:18:23 CQG WebAPI \| Connecting to server demoapi.cqg.com \| 2017-10-06 16:18:26 CQG WebSocket \| Connecting to WebSocket server. \| 2017-10-06 16:18:26 CQG WebSocket socket (7) \| Creating socket. Using TLS 1.2. \| 2017-10-06 16:18:26 CQG WebSocket socket (7) \| Connecting to IP: 208.48.16.32. \| 2017-10-06 16:18:26 CQG WebSocket \| Opening WebSocket. \| 2017-10-06 16:18:26 CQG WebSocket \| Sending WebSocket handshake. \| 2017-10-06 16:18:26 CQG WebSocket \| Received WebSocket handshake acknowledgment. \| 2017-10-06 16:18:26 CQG WebSocket \| Web socket state is now open. \| 2017-10-06 16:18:26 CQG WebAPI \| WebSocket connected. \| 2017-10-06 16:18:26 CQG WebAPI \| Sending market data logon message. \| 2017-10-06 16:18:26 CQG WebAPI \| Logon successful. Session Token = X1tJ0TPJdJ8rcuD6bHAMVTwYuL1uzWzX5CkTsF6BUN8D5aFYVwD9HlMBXWA+6uvzyxnqa/t15VX \| 2017-10-06 16:18:26 CQG WebAPI \| Connected to data and trading server. \| 2017-10-06 16:18:26 CQG WebAPI \| Sending Trade Accounts request message. \| 2017-10-06 16:18:26 CQG WebAPI \| Brokerage name: SierraDemo Account Name: DEMOSIERRA253 \| 2017-10-06 16:18:26 CQG WebAPI \| Sending collateral subscribe request. \| 2017-10-06 16:18:26 CQG WebAPI \| Sending positions subscribe request. RequestID=341026 \| 2017-10-06 16:18:31 CQG WebAPI \| Sending orders subscribe request. RequestID=341027 \| 2017-10-06 16:18:31 F.US.GCEZ17 1 Min #1 \| Reloading chart. \| 2017-10-06 16:18:44 CQG WebAPI \| Starting real-time market data updates for: F.US.GCEZ17. ID: 1 \| 2017-10-06 16:18:45 CQG WebAPI \| Sending symbol resolution request for F.US.GCEZ17. ID: 341028 \| 2017-10-06 16:18:45 CQG WebAPI \| Requesting security definition data for: F.US.GCEZ17. ID: 1 \| 2017-10-06 16:18:45 Intraday data recording state for symbol F.US.GCEZ17 is set to download 'Pending'. \| 2017-10-06 16:18:45 Delaying start of download for F.US.GCEZ17 \| 2017-10-06 16:18:45 CQG WebAPI \| Received symbol resolution report for symbol F.US.GCEZ7. Search Symbol: F.US.GCEZ17. Request ID: 341028. Contract ID: 1. \| 2017-10-06 16:18:45 CQG WebAPI \| Requesting market data for F.US.GCEZ17 \| 2017-10-06 16:18:45 Delaying start of download for F.US.GCEZ17 \| 2017-10-06 16:18:46 HD Request # 2 \| Downloading Intraday chart data for F.US.GCEZ17 to the file F.US.GCEZ17.scid. Service: cqg \| 2017-10-06 16:18:50 HD Request # 2 \| Download start date-time: 2017-10-06 16:16:49.000 \| 2017-10-06 16:18:50 HD Request # 2 \| Using server: ds4.sierracharts.com port 10149 \| 2017-10-06 16:18:50 Socket (8) \| Creating socket. \| 2017-10-06 16:18:50 Socket (8) \| Connecting to IP: 192.81.56.146. \| 2017-10-06 16:18:50 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-10-06 16:18:50 HD Request # 2 \| Sending historical data logon request message. \| 2017-10-06 16:18:50 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-10-06 16:16:49. Record interval: 1. Symbol: F.US.GCEZ17 \| 2017-10-06 16:18:50 HD Request # 2 \| Decompressing data. \| 2017-10-06 16:18:50 HD Request # 2 \| Receiving Intraday data for F.US.GCEZ17 starting at 2017-10-06 16:16:49 \| 2017-10-06 16:18:50 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-10-06 16:16:49 \| 2017-10-06 16:18:50 Socket (8) \| Initiating close of socket by core. \| 2017-10-06 16:18:50 Socket (8) \| Shutdown started. Waiting for graceful close. \| 2017-10-06 16:18:50 Historical data download thread signaled to stop. \| 2017-10-06 16:18:50 HD Request # 2 \| Received 13 records from 2017-10-06 16:16:49 to 2017-10-06 16:18:42 (113.0 seconds) and wrote 13 records for F.US.GCEZ17 \| 2017-10-06 16:18:50 HD Request # 2 \| Intraday download COMPLETE for F.US.GCEZ17. Completion time: 0s. Unique request ID: 1 \| 2017-10-06 16:18:50 Removed historical data download ID 1 \| 2017-10-06 16:18:50 Real-time Intraday chart data file updates started for F.US.GCEZ17 \| 2017-10-06 16:18:50 Opened cached Intraday file: C:\SierraChart\Data\F.US.GCEZ17.scid \| 2017-10-06 16:18:50 Intraday chart data file opened for F.US.GCEZ17 \| 2017-10-06 16:18:50 Socket (8) \| Socket gracefully closed by remote side. \| 2017-10-06 16:18:50 Socket (8) \| Closed. \| 2017-10-06 16:18:50 F.US.GCEZ17 1 Min #1 \| Reloading chart. \| 2017-10-06 16:20:34 CQG WebAPI \| Received LoggedOff message. Reason: Your session is about to close. \| 2017-10-06 16:21:34 Connection to the external service has been lost. \| 2017-10-06 16:21:34 CQG WebAPI \| Sending Web API Logoff message. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Initiating close of socket by core. \| 2017-10-06 16:21:34 CQG WebSocket \| WebSocket closed. \| 2017-10-06 16:21:34 CQG WebAPI \| WebSocket closed. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Write in progress. Shutdown being delayed. \| 2017-10-06 16:21:34 CQG WebAPI \| Disconnected. \| 2017-10-06 16:21:34 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Sending bytes from final send buffer: 8 \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Write has completed. Shutdown being performed. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Shutdown started. Waiting for graceful close. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Socket gracefully closed by remote side. \| 2017-10-06 16:21:34 CQG WebSocket socket (7) \| Closed. \| 2017-10-06 16:21:34 CQG WebAPI \| Connecting to server demoapi.cqg.com \| 2017-10-06 16:21:37 CQG WebSocket \| Connecting to WebSocket server. \| 2017-10-06 16:21:37 CQG WebSocket socket (10) \| Creating socket. Using TLS 1.2. \| 2017-10-06 16:21:37 CQG WebSocket socket (10) \| Connecting to IP: 208.48.16.32. \| 2017-10-06 16:21:37 CQG WebSocket \| Opening WebSocket. \| 2017-10-06 16:21:37 CQG WebSocket \| Sending WebSocket handshake. \| 2017-10-06 16:21:37 CQG WebSocket \| Received WebSocket handshake acknowledgment. \| 2017-10-06 16:21:37 CQG WebSocket \| Web socket state is now open. \| 2017-10-06 16:21:37 CQG WebAPI \| WebSocket connected. \| 2017-10-06 16:21:37 CQG WebAPI \| Sending market data logon message. \| 2017-10-06 16:21:37 CQG WebAPI \| Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. \| 2017-10-06 16:21:43 * CQG WebSocket socket (10) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Initiating close of socket by core. \| 2017-10-06 16:21:43 CQG WebSocket \| WebSocket closed. \| 2017-10-06 16:21:43 CQG WebAPI \| WebSocket closed. \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Sending bytes from final send buffer: 8 \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Write in progress. Shutdown being delayed. \| 2017-10-06 16:21:43 CQG WebAPI \| Disconnected. \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Write has completed. Shutdown being performed. \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Shutdown started. Waiting for graceful close. \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Socket gracefully closed by remote side. \| 2017-10-06 16:21:43 CQG WebSocket socket (10) \| Closed. \| 2017-10-06 16:21:43 CQG WebAPI \| Connecting to server demoapi.cqg.com \| 2017-10-06 16:21:51 CQG WebSocket \| Connecting to WebSocket server. \| 2017-10-06 16:21:51 CQG WebSocket socket (11) \| Creating socket. Using TLS 1.2. \| 2017-10-06 16:21:51 CQG WebSocket socket (11) \| Connecting to IP: 208.48.16.32. \| 2017-10-06 16:21:51 CQG WebSocket \| Opening WebSocket. \| 2017-10-06 16:21:51 CQG WebSocket \| Sending WebSocket handshake. \| 2017-10-06 16:21:51 CQG WebSocket \| Received WebSocket handshake acknowledgment. \| 2017-10-06 16:21:51 CQG WebSocket \| Web socket state is now open. \| 2017-10-06 16:21:51 CQG WebAPI \| WebSocket connected. \| 2017-10-06 16:21:51 CQG WebAPI \| Sending market data logon message. \| 2017-10-06 16:21:51 CQG WebAPI \| Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. \| 2017-10-06 16:21:59 * CQG WebSocket socket (11) \| Adding bytes from final send buffer from buffered socket: 8 \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Initiating close of socket by core. \| 2017-10-06 16:21:59 CQG WebSocket \| WebSocket closed. \| 2017-10-06 16:21:59 CQG WebAPI \| WebSocket closed. \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Sending bytes from final send buffer: 8 \| 2017-10-06 16:21:59 CQG WebAPI \| Disconnected. \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Write in progress. Shutdown being delayed. \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Write has completed. Shutdown being performed. \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Shutdown started. Waiting for graceful close. \| 2017-10-06 16:21:59 CQG WebSocket socket (11) \| Socket gracefully closed by remote side. \| 2017-10-06 16:22:00 CQG WebSocket socket (11) \| Closed. \| 2017-10-06 16:22:00

[2017-10-06 21:47:55] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do see a successful connection at the top of this Message Log but the connection was closed by CQG and it is now indicating this: CQG WebAPI \| Market data logon unsuccessful. Server message: Trade routing is not available now. Contact customer support for assistance. \| 2017-10-06 16:21:59 * Contact your broker for further help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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