Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Sat, 04 May 2024 23:07:08 +0000
Chart Not Updating
View Count: 1420
| [2017-10-06 19:39:32] |
| User464702 - Posts: 18 |
|
Hi, I have recently joined SC. I can log in and connect fine. But when I open chart the historical data loads but the chart or DOM does not update with live data. AMP have looked at it but cannot fix. Any help would be great Thanks |
| [2017-10-06 21:25:48] |
| |
|
Tell us one of the symbols that is not updating and just one of the symbols please. Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-06 22:24:51] |
| User464702 - Posts: 18 |
|
ES Dec 17. Has been like this for 2 days. Has not worked since I rejoined. AMP have checked everything their end and said all good |
| [2017-10-07 06:08:01] |
| |
|
Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-10-07 08:41:14] |
| User464702 - Posts: 18 |
|
Reading Internal Order ID file. | 2017-10-07 04:44:17 Reading Trade Orders file. | 2017-10-07 04:44:17 Reading Trade Positions file. | 2017-10-07 04:44:17 Listening on UDP port 22903. | 2017-10-07 04:44:17 Software version: 1621 | 2017-10-07 04:44:17 Enabled for: Advanced Features. | 2017-10-07 04:44:17 Enabled for: Advanced Features 2. | 2017-10-07 04:44:17 Enabled for: Sierra Chart Historical Data Service. | 2017-10-07 04:44:17 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-10-07 04:44:17 Current selected Data/Trading service: CQG FIX Trading | 2017-10-07 04:44:17 Chart Update Interval: 500 | 2017-10-07 04:44:17 Data/Trade Service Settings automatically set. | 2017-10-07 04:44:17 Time Zone: +08:00:00 (HKT+08) | 2017-10-07 04:44:17 2017-10-07 04:44:22 Local computer time | 2017-10-07 04:44:17 2017-10-06 20:44:22 Local computer time in UTC | 2017-10-07 04:44:17 2017-10-07 04:44:22 Local computer time in SC Time Zone | 2017-10-07 04:44:17 2017-10-06 20:44:21 Server time in UTC | 2017-10-07 04:44:17 Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-10-07 04:44:17 Program path: C:\SierraChart\ | 2017-10-07 04:44:17 Data Files path: C:\SierraChart\Data\ | 2017-10-07 04:44:17 OS Version Number: 10.0 | 2017-10-07 04:44:17 Locale Setting: C | 2017-10-07 04:44:17 Created the DTC Protocol server. | 2017-10-07 04:44:17 DTC Protocol Server listening on port 11099. | 2017-10-07 04:44:17 Created the DTC Protocol historical data server. | 2017-10-07 04:44:17 HD Server Manager | Listening on port 11098 | 2017-10-07 04:44:17 Checking for new symbol settings for service code cqg | 2017-10-07 04:44:17 HTTPS connection to www.sierrachart.com:443 (4) | Creating socket. Using TLS 1.2. | 2017-10-07 04:44:17 HTTPS connection to www.sierrachart.com:443 (4) | Connecting to IP: 204.15.192.108. | 2017-10-07 04:44:17 Received 5 login tokens. | 2017-10-07 04:44:23 Symbol settings are up-to-date for cqg | 2017-10-07 04:44:24 HTTPS connection to www.sierrachart.com:443 (5) | Creating socket. Using TLS 1.2. | 2017-10-07 04:44:24 HTTPS connection to www.sierrachart.com:443 (5) | Connecting to IP: 204.15.192.108. | 2017-10-07 04:44:24 HTTPS connection to www.sierrachart.com:443 (2) | Socket gracefully closed by remote side. | 2017-10-07 04:44:28 HTTPS connection to www.sierrachart.com:443 (2) | Received socket Close event. | 2017-10-07 04:44:28 HTTPS connection to www.sierrachart.com:443 (2) | Initiating close of socket by core. | 2017-10-07 04:44:28 HTTPS connection to www.sierrachart.com:443 (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-07 04:44:28 HTTPS connection to www.sierrachart.com:443 (2) | Closed. | 2017-10-07 04:44:28 HTTPS connection to www.sierrachart.com:443 (4) | Socket gracefully closed by remote side. | 2017-10-07 04:44:29 HTTPS connection to www.sierrachart.com:443 (4) | Received socket Close event. | 2017-10-07 04:44:29 HTTPS connection to www.sierrachart.com:443 (4) | Initiating close of socket by core. | 2017-10-07 04:44:29 HTTPS connection to www.sierrachart.com:443 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-07 04:44:29 HTTPS connection to www.sierrachart.com:443 (4) | Closed. | 2017-10-07 04:44:29 HTTPS connection to www.sierrachart.com:443 (5) | Socket gracefully closed by remote side. | 2017-10-07 04:44:30 HTTPS connection to www.sierrachart.com:443 (5) | Initiating close of socket by core. | 2017-10-07 04:44:30 HTTPS connection to www.sierrachart.com:443 (5) | Received socket Close event. | 2017-10-07 04:44:30 HTTPS connection to www.sierrachart.com:443 (5) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-07 04:44:30 HTTPS connection to www.sierrachart.com:443 (5) | Closed. | 2017-10-07 04:44:30 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-10-07 04:44:33 CQG FIX socket (6) | Creating socket. Using TLS 1.2. | 2017-10-07 04:44:34 CQG FIX socket (6) | Connecting to IP: 208.48.16.214. | 2017-10-07 04:44:34 CQG FIX: Sending the Logon message. | 2017-10-07 04:44:34 CQG FIX Trading | Connected to trading server. | 2017-10-07 04:44:35 CQG FIX Trading | Not connecting to market data server because 'Connect To Market Data Server' is false. | 2017-10-07 04:44:35 CQG FIX Trading | Connected to data and trading server. | 2017-10-07 04:44:35 CQG FIX | FCM name: AMP | 2017-10-07 04:44:35 CQG FIX socket (6) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-10-07 12:48:43 * CQG FIX socket (6) | Socket gracefully closed by remote side. | 2017-10-07 12:48:43 CQG FIX socket (6) | Received socket Close event. | 2017-10-07 12:48:43 CQG FIX socket (6) | Initiating close of socket by core. | 2017-10-07 12:48:43 CQG FIX: Socket connection was closed without any logout messages sent or received. | 2017-10-07 12:48:43 CQG FIX socket (6) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-10-07 12:48:43 CQG FIX socket (6) | Closed. | 2017-10-07 12:48:43 CQG FIX: Disconnected. | 2017-10-07 12:48:43 Connection to the external service has been lost. | 2017-10-07 12:48:43 CQG FIX Trading | Disconnected. | 2017-10-07 12:48:43 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-10-07 16:38:17 CQG FIX socket (251) | Creating socket. Using TLS 1.2. | 2017-10-07 16:38:18 CQG FIX socket (251) | Connecting to IP: 208.48.16.214. | 2017-10-07 16:38:18 CQG FIX: Sending the Logon message. | 2017-10-07 16:38:18 CQG FIX Trading | Connected to trading server. | 2017-10-07 16:38:19 CQG FIX Trading | Not connecting to market data server because 'Connect To Market Data Server' is false. | 2017-10-07 16:38:19 CQG FIX Trading | Connected to data and trading server. | 2017-10-07 16:38:19 CQG FIX | FCM name: AMP | 2017-10-07 16:38:20 F.US.EPZ17 1 Min #1 | Reloading chart. | 2017-10-07 16:39:12 CQG FIX Trading | Starting real-time market data updates for: F.US.EPZ17. ID: 1 | 2017-10-07 16:39:12 CQG FIX Trading | Requesting security definition data for: F.US.EPZ17. ID: 1 | 2017-10-07 16:39:12 Intraday data recording state for symbol F.US.EPZ17 is set to download 'Pending'. | 2017-10-07 16:39:12 Delaying start of download for F.US.EPZ17 | 2017-10-07 16:39:12 HD Request # 2 | Downloading Intraday chart data for F.US.EPZ17 to the file F.US.EPZ17.scid. Service: cqg | 2017-10-07 16:39:22 HD Request # 2 | Download start date-time: 2017-10-07 04:36:31.000 | 2017-10-07 16:39:22 HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-10-07 16:39:22 Socket (253) | Creating socket. | 2017-10-07 16:39:23 Socket (253) | Connecting to IP: 192.81.56.146. | 2017-10-07 16:39:23 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-10-07 16:39:23 HD Request # 2 | Sending historical data logon request message. | 2017-10-07 16:39:23 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-10-07 04:36:31. Record interval: 1. Symbol: F.US.EPZ17 | 2017-10-07 16:39:24 HD Request # 2 | Decompressing data. | 2017-10-07 16:39:24 HD Request # 2 | Receiving Intraday data for F.US.EPZ17 starting at 2017-10-07 04:36:31 | 2017-10-07 16:39:24 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-10-07 04:36:31 | 2017-10-07 16:39:24 Socket (253) | Initiating close of socket by core. | 2017-10-07 16:39:24 Socket (253) | Shutdown started. Waiting for graceful close. | 2017-10-07 16:39:24 Historical data download thread signaled to stop. | 2017-10-07 16:39:24 HD Request # 2 | Received 271 records from 2017-10-07 04:36:31 to 2017-10-07 04:59:59 (23.5 minutes) and wrote 271 records for F.US.EPZ17 | 2017-10-07 16:39:24 HD Request # 2 | Intraday download COMPLETE for F.US.EPZ17. Completion time: 2s. Unique request ID: 1 | 2017-10-07 16:39:24 Removed historical data download ID 1 | 2017-10-07 16:39:24 Real-time Intraday chart data file updates started for F.US.EPZ17 | 2017-10-07 16:39:24 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPZ17.scid | 2017-10-07 16:39:24 Intraday chart data file opened for F.US.EPZ17 | 2017-10-07 16:39:24 Socket (253) | Socket gracefully closed by remote side. | 2017-10-07 16:39:24 Socket (253) | Closed. | 2017-10-07 16:39:24 F.US.EPZ17 #2 | Reloading chart. | 2017-10-07 16:39:30 Requesting market depth updates for: F.US.EPZ17 if supported. | 2017-10-07 16:39:34 |
| [2017-10-08 00:01:22] |
| |
|
This is the problem: CQG FIX Trading | Not connecting to market data server because 'Connect To Market Data Server' is false. | 2017-10-07 04:44:35 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: