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Direct MessagesDate/Time: Sat, 04 May 2024 23:12:05 +0000
[Locked] - scaling issue
View Count: 2133
| [2017-09-18 19:15:53] |
| User99934 - Posts: 227 |
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I have scaling on three windows set to attached pic on one minute chart on NQ. The first window works fine. When I put the scaling on the other two windows, they started the scale at zero and for the last 10 minutes they have been working there way up to 6000 price level.
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918.PNG| [2017-09-18 19:26:54] |
| User99934 - Posts: 227 |
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I hid the studies and then unhid them and now its OK
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| [2017-09-18 19:39:35] |
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Refer to: Chart Scale and Scale Adjusting: Resetting the Scale Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-28 14:22:45] |
| User99934 - Posts: 227 |
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When I have a number bar chart and set scaling to attached pic from automatic, the scaling starts from 0 and slowly scrolls back to price and takes half an hour, even when following instructions Chart Scale and Scale Adjusting: Resetting the Scale
Date Time Of Last Edit: 2017-09-28 14:23:15
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| [2017-09-28 18:42:40] |
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Make sure you set this Scale through the Chart Settings when using the Numbers Bars study. Refer to: Chart Scale and Scale Adjusting: Opening the Scale Settings Window for the Main Price Graph If you need more help you need to post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-09-28 20:55:20] |
| User99934 - Posts: 227 |
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"Make sure you set this Scale through the Chart Settings when using the Numbers Bars study. Refer to: https://www.sierrachart.com/index.php?page=doc/Scaling.html#ScaleWindowMainPriceGraph" - did this. If you open the attached chart there will be no problem. However, if you open another window with a basic bar chart and then add a basic number bar study to it with the scaling parameters I have in first chart, you will see scaling problem - a scrolling scaling adjustment that will take 30 minutes to adjust. Date Time Of Last Edit: 2017-09-28 20:56:15
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 Scaling Issue.cht - Attached On 2017-09-28 20:51:26 UTC - Size: 30.72 KB - 303 views |
| [2017-09-28 21:01:34] |
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Would be doubtful we would see any problem like this. Really does not make any sense to have an issue like this. We need to have an understanding of exactly what you are seeing. If you need more help at the time you noticed this you need to post an image of the chart by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-28 21:02:11
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| [2017-09-28 21:05:26] |
| User99934 - Posts: 227 |
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Could you try it please? It takes 30 seconds.
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| [2017-09-28 22:40:25] |
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We did and we did not see a problem and we would never see a problem like this. It inherently makes no sense. So we are not understanding what you are describing. We need to see an image of the chart at the time that you notice this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-28 22:40:43
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| [2017-09-29 01:46:17] |
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A chart image would have been enough. The problem is we did not set the Constant Range Scale Mode correctly when testing. There apparently is not an initialization of one of the variables when setting a Constant Range Scale through the Scale Window directly. If you right-click on the Values Scale and set it to Constant Range and then after change the Constant Range Scale Mode to what you are using, you would not have the issue. Anyway, we will determine a solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-29 01:46:51
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| [2017-09-29 13:31:10] |
| User99934 - Posts: 227 |
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FYI, your solution worked on one simple number bars chart. On another number bars chart, the chart skipped down 4000 points and stayed there, even after restarting program, reset scaling, etc.
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| [2017-09-29 17:25:13] |
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There is no need to post any further information. Keep in mind we are very very busy.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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