Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Mon, 29 Apr 2024 06:44:58 +0000
missing chartbook and security
View Count: 759
| [2017-09-02 00:07:40] |
| Don H - Posts: 31 |
|
Had a chartbook full of charts the contents of which simply disappeared and the saved backup charts folder is also now blanked out. None of other chartbooks were affected. Is there way to check/trace outside activity in account? The saved chartbook file was last affected 08-27 but that was not done by me. Can steps be taken to retrace and see what happened in account that day? Log files must be saved somewhere, be good to be able to go through them.
|
| [2017-09-04 18:25:42] |
| |
|
the saved backup charts folder is also now blanked out.
This must have been caused by some system issue on your side. Sierra Chart would not delete any files in that folder. There are no log files within Sierra Chart for something like this. When a Chartbook is saved, there is a log line generated if there is an error and that would be in the Window >> Message Log. In case there is any problem, you can enable this option to save the Message Log to a file: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-04 18:27:34
|
To post a message in this thread, you need to log in with your Sierra Chart account: