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delay in update data at the chart

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[2017-08-19 10:43:51] #1 [Go To First Post]
User472577 - Posts: 8
Hi SC, I noticed from the beginning of this week that there is a delay in updating the price on the graph compared to the data of the DOM window (transact ) Any suggestion ?

[2017-08-19 12:46:26] #2 [Go To First Post]
Cavalry3162 - Posts: 523
with one of the updates they've reset the default chart update interval to 600ms.. i got distracted by that too.. just change it in the settings.

[2017-08-19 13:00:41] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Refer to help topic 4: https://www.sierrachart.com/index.php?page=doc/helpdetails4.php with one of the updates they've reset the default chart update interval to 600ms.. i got distracted by that too.. just change it in the settings. This is not true. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-19 13:00:54

[2017-08-19 13:09:31] #4 [Go To First Post]
Cavalry3162 - Posts: 523
it is true as i have experienced it myself.. i had set it to 50ms and with the latest update it got set to 600ms

[2017-08-19 13:33:58] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Therefore, there is some other explanation for this. Sierra Chart would not have changed that setting. That simply does not make sense. And no other user would have experienced this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-19 13:35:31] #6 [Go To First Post]
Cavalry3162 - Posts: 523
i shut down sc in the evening, did an update to the latest dev release and openend it the next morning - it ended up being that way.. lets wait for User472577 - maybe there is your other user, experiencing this...

[2017-08-22 20:17:52] #7 [Go To First Post]
User472577 - Posts: 8
please see at the attachment the differnce between the DOM window and the chart price


Private File

[2017-08-22 21:42:59] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
In response to post #7, refer to help topic 4: https://www.sierrachart.com/index.php?page=doc/helpdetails4.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-23 14:23:40] #9 [Go To First Post]
User472577 - Posts: 8
I referred to help topic 4 , and nothing help to solve the issue. i can tell you that the data is not updating in real time at the chart . I have not experienced this problem before , It all started last week hope you will solve it ...

[2017-08-23 14:35:21] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If there is no updating at all, then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We thought the problem was a very minor delay of less than a second. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-23 15:52:41] #11 [Go To First Post]
User472577 - Posts: 8
I may have not explained myself correctly In the previous post.... The data is updated and printed on the graph, but the delay is more than one second sometimes compared to DOM window And it's very disturbing i followed the instruction of help topic 4 . and nothing changed thank in advance Date Time Of Last Edit: 2017-08-23 15:54:05

[2017-08-23 15:59:32] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
How much of a delay is there? Would be best to contact TransAct support about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-24 18:58:18] #13 [Go To First Post]
User472577 - Posts: 8
Hi again the delay is only with tick by tick data , when i use unit time like (1 sec or minutes) the market is updated without any delay. but when i use the tick data , the data on the chart updated behind the DOM window . can you check the issue please

[2017-08-24 19:04:42] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
How much of a delay is there? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-24 19:16:19] #15 [Go To First Post]
User472577 - Posts: 8
5-8 seconds almost sometimes more especially when the market fast

[2017-08-25 00:07:55] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Assuming this is accurate, it is a very significant delay, and if you are saying it only happens when the Intraday Data Storage Time Unit is set to 1 Tick, then what we want you to do is to set Global Settings >> Data/Trade Service Settings >> Advanced>> Intraday File Flush Time in Milliseconds to 10000. We have never heard of a problem even when that is set to the default of 0. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-25 14:32:18] #17 [Go To First Post]
User472577 - Posts: 8
I increased the Intraday File Flush Time to 10000 but still have the same issue and the data received with delay for tick data unit .. can you please check on this

[2017-08-25 15:56:55] #18 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
If the problem is indeed related to the Intraday Data Storage Time Unit, then we really do not have any other solution. We also have no other reports of a problem. We recommend trying another computer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-09-07 18:21:32] #19 [Go To First Post]
User472577 - Posts: 8
i have tried another computer , but i still have the same issue (delay when use tick data unit )............ please can you check on this .... Date Time Of Last Edit: 2017-09-08 14:12:24

[2017-09-11 08:15:19] #20 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This really is not making sense. It is hard for us to accept what you are saying because it is completely contrary to how Sierra Chart is designed and there is simply no one else having such a problem. There is nothing for us to check. There is nothing wrong from our side. We most definitely cannot provide any further help with this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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