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Problem with CQG datafeed

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[2017-08-08 13:15:06] #1 [Go To First Post]
User38346 - Posts: 7
Hi, I have problem with CQG datafeed, price just freezes and changes with huge delay Trade Activity Log: File read result: 843 records inserted. 705 fill records inserted. 0 records filtered. \| 2017-08-08 08:01:31 Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-07-24 00:00:00. Non-sim records date-time limit is 2017-07-08 00:00:00. Non-sim fill record date-time limit is 2016-08-08 00:00:00. \| 2017-08-08 08:01:31 CQG FIX Trading \| User message \| Log: No response to server ping request sent 30 seconds ago. \| Source: Web API Server \| 2017-08-08 08:07:00 * CQG FIX Trading \| User message \| Log: No response to server ping request sent 30 seconds ago. \| Source: Web API Server \| 2017-08-08 08:09:12 * CQG FIX Trading \| User message \| Log: No response to server ping request sent 30 seconds ago. \| Source: Web API Server \| 2017-08-08 08:10:49 * CQG FIX Trading \| User message \| Log: No response to server ping request sent 30 seconds ago. \| Source: Web API Server \| 2017-08-08 08:13:12 * CQG FIX Trading \| User message \| Log: No response to server ping request sent 30 seconds ago. \| Source: Web API Server \| 2017-08-08 08:14:16 *

[2017-08-08 16:50:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This indicates a connectivity problem to the CQG server from your location. Is it possible to use a different Internet connection? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-08 17:53:04] #3 [Go To First Post]
User38346 - Posts: 7
I used another computer with another Internet provider and Sierrachart version - 1467, No delays or other problems. Then I upgraded to 1594 version and got the same problems. So, I suppose the problem is not in Internet connection.

[2017-08-08 18:23:01] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We cannot think of a reason why the version would make a difference. It would seem to be only coincidental. How do you have Global Settings >> Data/Trade Service Settings >> Service Setting >> Allow Server to Drop Data set? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-08 18:40:46] #5 [Go To First Post]
User38346 - Posts: 7
False (When set True, result is the same) Date Time Of Last Edit: 2017-08-08 19:00:40

[2017-08-09 12:44:52] #6 [Go To First Post]
User38346 - Posts: 7
Dear support is there any solution to my problem?

[2017-08-09 13:40:26] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is not a solution we can provide to a connectivity problem. We do not think the new version should make any difference. Could you go back to the prior version (1467) and see if it makes a difference. We would not expect that. Here are instructions: Software Download: Software Rollback Procedure You could also consider using CTS and the CTS low-cost connection which uses our own server which might make a difference. Here is the documentation for that: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-09 13:41:03

[2017-08-09 14:09:52] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Here is information about CTS in case you want to have a look: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#Intro But you would need to use the low-cost connection model which will have the best connectivity. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-08-09 14:31:51] #9 [Go To First Post]
User38346 - Posts: 7
I looked at Installer Log history, before 2017-08-01 I worked with 1488 version, No delays or other problems then I installed 1590 (then 1594) and problems begins. On your advise I went back to 1488 version and everything works well (no delays), What should I do with SC updates?

[2017-08-09 17:06:20] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We really do not know what to say about this. CQG really is the only one who could give a proper answer to it. If an older version is working better for you, then it is best to stay with that. It makes no sense to us. The newer versions do use a newer version of the protocol buffer definition file from CQG. Maybe that makes a difference. But once again, only CQG would really know why. We did do a code review now to make sure that a Ping message sent by the CQG server is responded to with a Pong message. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-09 17:06:59

[2017-08-09 17:37:22] #11 [Go To First Post]
User38346 - Posts: 7
Thank you for your answer. I'll do as you advice.

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