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Direct MessagesDate/Time: Wed, 01 May 2024 23:39:21 +0000
Trade DOM - can't right-click to scale
View Count: 1328
| [2017-08-03 04:30:37] |
| Merlin - Posts: 81 |
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On a Trade DOM window, I'm attempting to adjust the DOM scale by right-clicking, as your documentation illustrates here: The Chart DOM Scale: Auto Scale the Chart DOM There is no response to my right-clicks at all. Right-clicking anywhere else, e.g. on a chart or in the Buy and Sell columns in the Trade DOM, works normally. I can access the Scale Settings through Chart/Chart settings. I just can't access the additional options available through the right-click menu. This is in 1593 - I haven't tried it in earlier versions. Merlin |
| [2017-08-03 17:48:22] |
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Try restarting your computer. If you still have a problem, then we would expect this to be some kind of system issue. This is not something that we ever hear reported. And we cannot duplicate it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-08-03 17:56:37] |
| Merlin - Posts: 81 |
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OK, will test this today after the market closes.
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| [2017-08-03 18:05:53] |
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We suspect you are using multiple monitors? And you have more than two monitors?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-08-03 18:06:06
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| [2017-08-03 18:18:08] |
| Merlin - Posts: 81 |
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Yes! 4 monitors. 2 in the middle, landscape mode stacked vertically. One to the left, landscape mode. One to the right, portrait mode. |
| [2017-08-04 06:39:53] |
| Merlin - Posts: 81 |
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Good news! I shut my computer down completely, and actually removed the power cord for a minute just to be sure everything completely reset. Started up again, started Sierra, opened my chartbook, and right-clicking on the Trade DOM now works. :-) This is on Windows 10 with all the latest updates. I still think it's very odd that the problem only affected that one window, right-clicking still worked on all other windows and applications. But my problem is now solved. Thank you very much! Merlin |
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