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Direct MessagesDate/Time: Mon, 06 May 2024 21:22:41 +0000
Computer Hangs
View Count: 661
| [2017-07-06 20:17:28] |
| NG1980 - Posts: 39 |
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When running Sierra Chart, if I minimize or maximize a window within sierra chart or if I minimize or maximize sierra chart itself, then my computer will hang. This has happened at least ten times. When it happens the whole computer is frozen, I can't ctrl-alt-del and even the clock is frozen. I have to hardware restart to get back and running. IF I open SC and just use it without minimizing anything ever, then it works fine. I have updated to the most recent release. Same problem.
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| [2017-07-06 21:24:56] |
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Do you know what version you were running before you updated? We do have reports of a problem with 1581, but different than this. And in any case there should never be a problem in Sierra Chart which would cause an issue like this. In general that is impossible. We do not have any other reports of this and never have. A problem like this is going to be a system issue. Sierra Chart does not do anything which would cause a whole system to freeze. That is really impossible. At this point just make sure you are running version 1580 or earlier: Software Download If you continue to have a problem, our only recommendation is to use another computer because there is a problem on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-06 21:51:08] |
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One thing we recommend you do is update the video driver on your computer. There could be a bug in it and a newer version will resolve it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-06 22:10:39] |
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We have also added an additional two weeks of time to your Sierra Chart account so you have time time to resolve this issue. The first step is to update the video driver and if you still have a problem we really think the best step is to try another computer because it really is unheard of to have an issue like this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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