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How to Post a Message for Support

no show on chart and DOM on demo acct

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[2017-07-04 07:34:31] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
ESU7-CME is not the correct symbol. You need to use the symbols in File >> Find Symbol. The correct symbol is ESU17. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-07-04 16:04:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Go to that chart and select Edit >>Delete All Data and Download and then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog In regards to real-time futures data, refer to: Is Historical and Real-time Futures Data Included? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-04 16:04:43

[2017-07-04 19:10:05] #5 [Go To First Post]
User806952 - Posts: 8
daily chart is ok. How to get chart trading? Still no Trading DOM and 5-min chart. http://www.sierrachart.com/image.php?Image=1499195162161.png http://www.sierrachart.com/image.php?Image=1499195313940.png

[2017-07-04 19:24:33] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Once again: Go to that chart and select Edit >>Delete All Data and Download and then provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-07-04 19:24:46

[2017-07-05 06:05:52] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message: HD Request # 3 \| Error downloading historical Intraday data for ESU17. Timeout error connecting to server. \| 2017-07-05 05:19:25 This is caused by connectivity problem on your system. Probably a firewall. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-07-06 01:24:44] #9 [Go To First Post]
User806952 - Posts: 8
getting historical intraday data ok, but have to manually refresh it. How to get the streaming delayed data automatically? Grid lines setup: horizontal grid lines shown up, how to refine horizontal grid scale for every point? Selected vertical Gid Line, but no show on chart? what needs to be selected to show vertical grid lines for every 15 mins?

[2017-07-06 05:59:10] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The historical data is not streaming. Although you can have it update as often as every 20 minutes. You need to update Sierra Chart to latest release for that capability though. Refer to: Software Download: Fast Update Here is the documentation for Horizontal and Vertical Grid lines: Chart Menu: Horizontal Grid (Chart menu) Chart Menu: Vertical Grid (Chart menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-07-07 04:43:06] #11 [Go To First Post]
User806952 - Posts: 8
How to resize study areas by cursors?

[2017-07-07 14:29:10] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is explained here: Working With Charts: Chart Window and Regions Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-07-11 05:13:58] #13 [Go To First Post]
User806952 - Posts: 8
1. why can't delete my previous posts by following 'delete', 'confirm' and 'return to thread' just checked posts still there. 2. How to split one screen into 2 so two charts can be displayed on the same screen? 3. what script to create a customer entry buy or sell short order set up once a target price is hit, for example if price hits a low than current then activate a limit buy at a -4 pts lower price ? current stop limit order can't do this.

[2017-07-11 17:56:01] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This thread is marked as hidden. We will not respond in a hidden thread. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-07-13 23:32:18] #15 [Go To First Post]
User806952 - Posts: 8
1. what script to create a customer entry buy or sell short order set up once a target price is hit, for example if price hits a low than current then activate a limit buy at a -4 pts lower price ? current stop limit order can't do this. 2. how to add 3 or 15 mins chart? 2. How to split one screen into 2 so two charts can be displayed on the same screen? 3. how to mark this thread to un-hidden?

[2017-07-14 01:50:41] #16 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
1. Have a look at this study: Order Types: Triggered Limit Order Entry Study 2. Refer to this page: Changing Chart Bars Period 3. There are various Tiling commands on the Window menu: Window and CW Menus 4. This has now been done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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