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Direct MessagesDate/Time: Tue, 07 May 2024 08:19:58 +0000
hi
View Count: 1004
| [2017-06-12 01:30:24] |
| user - Posts: 77 |
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can you plz check why my acc cannot receive the futures data?
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| [2017-06-12 03:57:55] |
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What particular symbol are you not receiving the real-time futures data for? Provide a copy of the Message Log by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-06-12 04:52:41] |
| user - Posts: 77 |
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attached plz see the symbol graph keep still at (+8HKT) 1040, which is already 2 hrs ago.
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Private File |
| [2017-06-12 05:12:38] |
| user - Posts: 77 |
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Reading Internal Order ID file. | 2017-06-12 12:57:43 Reading Trade Orders file. | 2017-06-12 12:57:43 Reading Trade Positions file. | 2017-06-12 12:57:43 Listening on UDP port 22903. | 2017-06-12 12:57:43 Software version: 1564 | 2017-06-12 12:57:43 Uses New Spreadsheets | 2017-06-12 12:57:43 Usage end date: 2017-07-07 | 2017-06-12 12:57:43 Enabled for: Advanced Features. | 2017-06-12 12:57:43 Enabled for: Sierra Chart Historical Data Service. | 2017-06-12 12:57:43 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2017-06-12 12:57:43 Enabled for: INDEXES_DATA_BARCHART | 2017-06-12 12:57:43 Enabled for: Hong Kong Futures Exchange | 2017-06-12 12:57:43 Received 1 data feed usernames. | 2017-06-12 12:57:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-06-12 12:57:43 Current selected Data/Trading service: SC Data - All Services | 2017-06-12 12:57:43 Chart Update Interval: 500 | 2017-06-12 12:57:43 Time Zone: +08:00:00 (HKT+08) | 2017-06-12 12:57:43 2017-06-12 12:57:46 Local computer time | 2017-06-12 12:57:43 2017-06-12 04:57:46 Local computer time in UTC | 2017-06-12 12:57:43 2017-06-12 12:57:46 Local computer time in SC Time Zone | 2017-06-12 12:57:43 2017-06-12 04:57:37 Server time in UTC | 2017-06-12 12:57:43 Local computer UTC time and Server UTC time difference: 8 seconds. | 2017-06-12 12:57:43 Program path: C:\SierraChart\ | 2017-06-12 12:57:43 Data Files path: C:\SierraChart\Data\ | 2017-06-12 12:57:43 OS Version Number: 6.2 | 2017-06-12 12:57:43 Locale Setting: C | 2017-06-12 12:57:43 Checking for new symbol settings for service code scdataallservices | 2017-06-12 12:57:43 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-06-12 12:57:43 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-06-12 12:57:43 Symbol settings are up-to-date for scdataallservices | 2017-06-12 12:57:50 SC Data - All Services | Connected to data server. | 2017-06-12 12:57:51 NOTICE: Not connected to Live trading account to receive CME real-time futures data at lower cost exchange fee. | 2017-06-12 12:57:51 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-06-12 12:57:55 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-06-12 12:57:55 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-06-12 12:57:55 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-06-12 12:57:55 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-06-12 12:57:55 HKM17 5 Min #1 | Reloading chart. | 2017-06-12 12:58:08 Mapping HKM17 to HKM17. Service code: HongKongFutures.Exchange | 2017-06-12 12:58:08 SC Data - All Services | Starting real-time market data updates for: HKM17. ID: 1 | 2017-06-12 12:58:08 SC Data - All Services | Using username 0 | 2017-06-12 12:58:08 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10048 | 2017-06-12 12:58:08 SC Data - All Services | Requesting security definition data for: HKM17. ID: 1 | 2017-06-12 12:58:08 Intraday data recording state for symbol HKM17 is set to download 'Pending'. | 2017-06-12 12:58:08 Delaying start of download for HKM17 | 2017-06-12 12:58:08 DTC Client (4) | Creating socket. | 2017-06-12 12:58:08 DTC Client (4) | Connecting to IP: 8.18.161.135. | 2017-06-12 12:58:08 SC Data - All Services | Connected to server. | 2017-06-12 12:58:09 SC Data - All Services | Starting socket receive thread. | 2017-06-12 12:58:09 SC Data - All Services | Sending Encoding Request to server | 2017-06-12 12:58:09 SC Data - All Services | Setting DTC encoding to Binary VLS | 2017-06-12 12:58:09 SC Data - All Services | Sending logon request message. | 2017-06-12 12:58:09 SC Data - All Services | Received logon response. | 2017-06-12 12:58:09 SC Data - All Services | Server Name: SC Realtime Server. | 2017-06-12 12:58:09 SC Data - All Services | Server protocol version: 7. Client protocol version: 7 | 2017-06-12 12:58:09 SC Data - All Services | Successfully connected. | 2017-06-12 12:58:09 SC Data - All Services | Trading is not supported. | 2017-06-12 12:58:09 SC Data - All Services | Restarting real-time data updates for symbol: HKM17 -> HKM17 | 2017-06-12 12:58:09 Symbol Error - HKM17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-12 12:58:09 SC Data - All Services | Received security definition for symbol HKM17 | 2017-06-12 12:58:09 HD Request # 2 | Downloading Intraday chart data for HKM17 to the file HKM17.scid. Service: HongKongFutures.Exchange | 2017-06-12 12:58:09 HD Request # 2 | Download start date-time: 2017-06-12 10:42:16.000 | 2017-06-12 12:58:09 HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-06-12 12:58:09 Socket (5) | Creating socket. | 2017-06-12 12:58:09 Socket (5) | Connecting to IP: 8.18.161.133. | 2017-06-12 12:58:09 HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-06-12 12:58:10 HD Request # 2 | Sending historical data logon request message. | 2017-06-12 12:58:10 HD Request # 2 | Requesting Intraday data. Start date-time: 2017-06-12 10:42:16. Record interval: 1. Symbol: HKM17 | 2017-06-12 12:58:10 HD Request # 2 | Decompressing data. | 2017-06-12 12:58:10 HD Request # 2 | Receiving Intraday data for HKM17 starting at 2017-06-12 10:42:16 | 2017-06-12 12:58:11 HD Request # 2 | Timestamp of first Intraday data file record written: 2017-06-12 10:42:16 | 2017-06-12 12:58:11 Socket (5) | Initiating close of socket by core. | 2017-06-12 12:58:11 Socket (5) | Shutdown started. Waiting for graceful close. | 2017-06-12 12:58:11 Socket (5) | Socket gracefully closed by remote side. | 2017-06-12 12:58:11 Historical data download thread signaled to stop. | 2017-06-12 12:58:11 Socket (5) | Closed. | 2017-06-12 12:58:11 HD Request # 2 | Received 2700 records from 2017-06-12 10:42:16 to 2017-06-12 12:00:00 (77.7 minutes) and wrote 2700 records for HKM17 | 2017-06-12 12:58:11 HD Request # 2 | Intraday download COMPLETE for HKM17. Completion time: 1s. Unique request ID: 1 | 2017-06-12 12:58:11 Removed historical data download ID 1 | 2017-06-12 12:58:11 Real-time Intraday chart data file updates started for HKM17 | 2017-06-12 12:58:11 Opened cached Intraday file: C:\SierraChart\Data\HKM17.scid | 2017-06-12 12:58:11 Intraday chart data file opened for HKM17 | 2017-06-12 12:58:11 |
| [2017-06-12 06:08:56] |
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This is the relevant message: Symbol Error - HKM17 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2017-06-12 12:58:09 For some reason the exchange for this symbol was not activated on the backend system. It is now. You should start to receive the real-time data in a couple of minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-06-12 06:09:11
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| [2017-06-12 06:45:52] |
| user - Posts: 77 |
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what is the reason? And the backend system you mean is your system or hfe futures system. The main concern for me is will it occur in the future? Please support, thanks! |
| [2017-06-12 06:47:27] |
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This is on the Barchart system. We have seen this problem sometimes but it is very infrequent. We would not expect it to happen again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-07-19 02:14:07] |
| user - Posts: 77 |
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hi it happens again now, please kindly support
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| [2017-07-19 02:31:38] |
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We think you are referring to a problem with the Hong Kong Futures Exchange feed. We are aware of a problem with it currently. It is being worked on. We apologize for this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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