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Date/Time: Fri, 03 May 2024 09:36:06 +0000

How to Post a Message for Support

Follow up of the positions: smooth, easy, simple ?

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[2017-05-31 15:01:23] #1 [Go To First Post]
isa74 - Posts: 54
SIr, I have begun my TopStepTrader Trading Combine period today. Account name: May31CCtst0617 I am searching to understand why I could not see my actual active trades on the Positions & Orders tab and why I cannot select only the one cancelled, the one rejected, the one filled, the one closed, ecc.. I have flattened an order on the Mini Dow with 44pips of gain et another one on the Nasdaq with 10 pips of gain today. NOw i do not see them anywhere in the trade activity log or a simple tab with all the closed trades with profits and loss mention for each of them. Something simple. There might be a problem of connection with TST accounts ? Thanks.

[2017-05-31 19:09:31] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
why I could not see my actual active trades on the Positions & Orders tab Refer to: https://www.sierrachart.com/index.php?page=doc/TradeStatusWindows.html#IncorrectlyReportedTradePosition why I cannot select only the one cancelled, the one rejected, the one filled, the one closed, ecc.. We do not understand what you mean by this. NOw i do not see them anywhere in the trade activity log or a simple tab with all the closed trades with profits and loss mention for each of them. Assuming the order fills are available in the Trade Activity Log, you can see these trades on the Trades tab of the Trade Activity Log: Trade Activity Log: Trades Tab Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-06-01 14:09:44] #3 [Go To First Post]
isa74 - Posts: 54
Sir, i am connected with my TopStepTrader account and to not get any information on the Analysis tab. account name: May31CCtst0617 Where it is possible to see the win and lost trades, the initial stop loss & take profit, the currencies or % value of these points, ecc ??? Where it is possible to export them ? There are no information. This is really difficult to get a resolution here.


sc_sierracharts_positions-management_analysis-log.png / V - Attached On 2017-06-01 14:04:14 UTC - Size: 208.99 KB - 215 views

[2017-06-01 17:38:07] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The problem is you need to select the symbol from the list of symbols at the top. You did not do that. Refer to: http://www.sierrachart.com/index.php?page=doc/TradeActivityLog.php#ViewingHistoricalTradeActivity And you need to select a specific symbol. Do not use All Symbols. Once you do that you can select the Trades tab to organize the fills into trades. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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