Support Board
Date/Time: Tue, 13 May 2025 15:23:28 +0000
unable to connect in SC
View Count: 639
| [2017-05-22 13:16:03] |
| User929952 - Posts: 3 |
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normally I use remote desktop access to use SC in my PC A which is in remote location. Now for some reason I am unable to access PC A. Also, I can't connect my account through SC in my local computer. Any fix to it pls? There's no such problem in Thinkowswim, IB workstation. Basically I just wanna connect in SC while it has an existing conne3ction. thanks. |
| [2017-05-22 14:54:04] |
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We see you are using CQG. This limitation is with CQG. Not Sierra Chart. Sierra Chart does not impose this kind of restriction. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-05-22 16:44:45] |
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If you want to overcome this CQG limitation, you will need another CQG account. Or use CTS and the low-cost connection model that Sierra Chart supports: http://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel You will also need a direct account: http://www.sierrachart.com/index.php?page=doc/DirectAccount.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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