Support Board
Date/Time: Tue, 13 May 2025 15:31:34 +0000
Cannot get connected
View Count: 915
| [2017-05-16 09:29:28] |
| User255351 - Posts: 1 |
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I downloaded sierra chart and 15 day trial with AMP futures. I filled out the boxes under data trade/service settings such as service, server, username and password. When I click on connect to data feed, it says not connected, and I get the following messages: Reading Internal Order ID file. | 2017-05-16 09:17:23 Reading Trade Orders file. | 2017-05-16 09:17:23 Reading Trade Positions file. | 2017-05-16 09:17:23 Listening on UDP port 22903. | 2017-05-16 09:17:23 Software version: 1556 | 2017-05-16 09:17:23 Uses New Spreadsheets | 2017-05-16 09:17:23 Usage end date: 2017-05-30 | 2017-05-16 09:17:23 Enabled for: Advanced Features. | 2017-05-16 09:17:23 Enabled for: Advanced Features 2. | 2017-05-16 09:17:23 Enabled for: Sierra Chart Historical Data Service. | 2017-05-16 09:17:23 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-16 09:17:23 Current selected Data/Trading service: CQG WebAPI | 2017-05-16 09:17:23 Chart Update Interval: 500 | 2017-05-16 09:17:23 Time Zone: +00:00:00 (UTC+00) | 2017-05-16 09:17:23 2017-05-16 11:17:32 Local computer time | 2017-05-16 09:17:23 2017-05-16 09:17:32 Local computer time in UTC | 2017-05-16 09:17:23 2017-05-16 09:17:32 Local computer time in SC Time Zone | 2017-05-16 09:17:23 2017-05-16 09:18:18 Server time in UTC | 2017-05-16 09:17:23 Local computer UTC time and Server UTC time difference: 47 seconds. | 2017-05-16 09:17:23 Notice: Your computer's clock is off by 47 seconds. For help with this, press the 'Send for Analysis' button. | 2017-05-16 09:17:23 Program path: C:\SierraChart\ | 2017-05-16 09:17:23 Data Files path: C:\SierraChart\Data\ | 2017-05-16 09:17:23 OS Version Number: 6.2 | 2017-05-16 09:17:23 Locale Setting: C | 2017-05-16 09:17:23 Checking for new symbol settings for service code cqg | 2017-05-16 09:17:23 HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-16 09:17:23 HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-16 09:17:23 Symbol settings are up-to-date for cqg | 2017-05-16 09:17:23 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-05-16 09:17:37 CQG websocket | Connecting to websocket server. | 2017-05-16 09:17:37 CQG websocket socket (4) | Creating socket. Using TLS 1.2. | 2017-05-16 09:17:37 CQG websocket socket (4) | Connecting to IP: 208.48.16.32. | 2017-05-16 09:17:37 CQG websocket | Opening websocket. | 2017-05-16 09:17:37 CQG websocket | Sending websocket handshake. | 2017-05-16 09:17:37 HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-16 09:17:37 HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-16 09:17:37 HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-16 09:17:37 HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-16 09:17:37 HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-16 09:17:37 CQG websocket | Received websocket handshake acknowledgment. | 2017-05-16 09:17:38 CQG websocket | Web socket state is now open. | 2017-05-16 09:17:38 CQG WebAPI | Websocket connected. | 2017-05-16 09:17:38 CQG WebAPI | Sending market data logon message. | 2017-05-16 09:17:38 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-05-16 09:17:38 * CQG websocket socket (4) | Adding bytes from final send buffer from buffered socket: 8 | 2017-05-16 09:17:38 CQG websocket socket (4) | Initiating close of socket by core. | 2017-05-16 09:17:38 CQG websocket | Websocket closed. | 2017-05-16 09:17:38 CQG WebAPI | Websocket closed. | 2017-05-16 09:17:38 CQG websocket socket (4) | Sending bytes from final send buffer: 8 | 2017-05-16 09:17:38 CQG WebAPI | Disconnected. | 2017-05-16 09:17:38 CQG websocket socket (4) | Write in progress. Shutdown being delayed. | 2017-05-16 09:17:38 CQG websocket socket (4) | Write has completed. Shutdown being performed. | 2017-05-16 09:17:38 CQG websocket socket (4) | Shutdown started. Waiting for graceful close. | 2017-05-16 09:17:38 CQG websocket socket (4) | Socket gracefully closed by remote side. | 2017-05-16 09:17:39 CQG websocket socket (4) | Closed. | 2017-05-16 09:17:39 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-05-16 09:25:03 CQG websocket | Connecting to websocket server. | 2017-05-16 09:25:03 CQG websocket socket (8) | Creating socket. Using TLS 1.2. | 2017-05-16 09:25:03 CQG websocket socket (8) | Connecting to IP: 208.48.16.32. | 2017-05-16 09:25:03 CQG websocket | Opening websocket. | 2017-05-16 09:25:03 CQG websocket | Sending websocket handshake. | 2017-05-16 09:25:03 CQG websocket | Received websocket handshake acknowledgment. | 2017-05-16 09:25:04 CQG websocket | Web socket state is now open. | 2017-05-16 09:25:04 CQG WebAPI | Websocket connected. | 2017-05-16 09:25:04 CQG WebAPI | Sending market data logon message. | 2017-05-16 09:25:04 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-05-16 09:25:04 * CQG websocket socket (8) | Adding bytes from final send buffer from buffered socket: 8 | 2017-05-16 09:25:04 CQG websocket socket (8) | Initiating close of socket by core. | 2017-05-16 09:25:04 CQG websocket | Websocket closed. | 2017-05-16 09:25:04 CQG WebAPI | Websocket closed. | 2017-05-16 09:25:04 CQG websocket socket (8) | Sending bytes from final send buffer: 8 | 2017-05-16 09:25:04 CQG WebAPI | Disconnected. | 2017-05-16 09:25:04 CQG websocket socket (8) | Write in progress. Shutdown being delayed. | 2017-05-16 09:25:04 CQG websocket socket (8) | Write has completed. Shutdown being performed. | 2017-05-16 09:25:04 CQG websocket socket (8) | Shutdown started. Waiting for graceful close. | 2017-05-16 09:25:04 CQG websocket socket (8) | Socket gracefully closed by remote side. | 2017-05-16 09:25:04 CQG websocket socket (8) | Closed. | 2017-05-16 09:25:04 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-05-16 09:26:26 CQG websocket | Connecting to websocket server. | 2017-05-16 09:26:26 CQG websocket socket (10) | Creating socket. Using TLS 1.2. | 2017-05-16 09:26:26 CQG websocket socket (10) | Connecting to IP: 208.48.16.32. | 2017-05-16 09:26:26 CQG websocket | Opening websocket. | 2017-05-16 09:26:27 CQG websocket | Sending websocket handshake. | 2017-05-16 09:26:27 CQG websocket | Received websocket handshake acknowledgment. | 2017-05-16 09:26:28 CQG websocket | Web socket state is now open. | 2017-05-16 09:26:28 CQG WebAPI | Websocket connected. | 2017-05-16 09:26:28 CQG WebAPI | Sending market data logon message. | 2017-05-16 09:26:28 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-05-16 09:26:28 * CQG websocket socket (10) | Adding bytes from final send buffer from buffered socket: 8 | 2017-05-16 09:26:28 CQG websocket socket (10) | Initiating close of socket by core. | 2017-05-16 09:26:28 CQG websocket | Websocket closed. | 2017-05-16 09:26:28 CQG websocket socket (10) | Sending bytes from final send buffer: 8 | 2017-05-16 09:26:28 CQG WebAPI | Websocket closed. | 2017-05-16 09:26:28 CQG websocket socket (10) | Write in progress. Shutdown being delayed. | 2017-05-16 09:26:28 CQG WebAPI | Disconnected. | 2017-05-16 09:26:28 CQG websocket socket (10) | Write has completed. Shutdown being performed. | 2017-05-16 09:26:28 CQG websocket socket (10) | Shutdown started. Waiting for graceful close. | 2017-05-16 09:26:28 CQG websocket socket (10) | Socket gracefully closed by remote side. | 2017-05-16 09:26:28 CQG websocket socket (10) | Closed. | 2017-05-16 09:26:28 CQG WebAPI | Connecting to server demoapi.cqg.com | 2017-05-16 09:27:40 CQG websocket | Connecting to websocket server. | 2017-05-16 09:27:40 CQG websocket socket (12) | Creating socket. Using TLS 1.2. | 2017-05-16 09:27:40 CQG websocket socket (12) | Connecting to IP: 208.48.16.32. | 2017-05-16 09:27:40 CQG websocket | Opening websocket. | 2017-05-16 09:27:40 CQG websocket | Sending websocket handshake. | 2017-05-16 09:27:40 CQG websocket | Received websocket handshake acknowledgment. | 2017-05-16 09:27:41 CQG websocket | Web socket state is now open. | 2017-05-16 09:27:41 CQG WebAPI | Websocket connected. | 2017-05-16 09:27:41 CQG WebAPI | Sending market data logon message. | 2017-05-16 09:27:41 CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-05-16 09:27:41 * CQG websocket socket (12) | Adding bytes from final send buffer from buffered socket: 8 | 2017-05-16 09:27:41 CQG websocket socket (12) | Initiating close of socket by core. | 2017-05-16 09:27:41 CQG websocket | Websocket closed. | 2017-05-16 09:27:41 CQG websocket socket (12) | Sending bytes from final send buffer: 8 | 2017-05-16 09:27:41 CQG WebAPI | Websocket closed. | 2017-05-16 09:27:41 CQG WebAPI | Disconnected. | 2017-05-16 09:27:41 CQG websocket socket (12) | Write in progress. Shutdown being delayed. | 2017-05-16 09:27:41 CQG websocket socket (12) | Write has completed. Shutdown being performed. | 2017-05-16 09:27:41 CQG websocket socket (12) | Shutdown started. Waiting for graceful close. | 2017-05-16 09:27:41 CQG websocket socket (12) | Socket gracefully closed by remote side. | 2017-05-16 09:27:41 CQG websocket socket (12) | Closed. | 2017-05-16 09:27:41 Thank you for your help. |
| [2017-05-16 14:05:28] |
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This is the relevant message: CQG WebAPI | Market data logon unsuccessful. Server message: Username or password is incorrect | 2017-05-16 09:27:41 * Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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