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Decimal point error

View Count: 1514

[2017-05-05 09:11:51]
[Go To First Post]
User968787 - Posts: 8
Hi,

I'm running automated strategy in Sierra.
Unfortunately after connection to the server is lost then later after reconnecting the strategy start to calculate wrong values. It seems like move the decimal point to the left. Lets say multiple with 1000.I'm sending to you also screenshots.
Thanks for your help!

best regards,

vlad.
imageDatei_000.png / V - Attached On 2017-05-05 09:11:06 UTC - Size: 197.69 KB - 266 views
imageDatei_001.png / V - Attached On 2017-05-05 09:11:17 UTC - Size: 225.36 KB - 263 views
Attachment Deleted.
[2017-05-05 13:42:12]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Disable Chart >> Chart Settings >> Main Settings >> Auto Set From Data Feed.

And press the Apply Global Symbol Settings button, also in Chart Settings.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-05 13:42:41
[2017-05-16 10:19:51]
[Go To First Post]
User968787 - Posts: 8
Hi,unfortunately the error still persists. It happened few hours age again!
imageSierraError_01.PNG / V - Attached On 2017-05-16 10:19:28 UTC - Size: 240.49 KB - 239 views
imageSierraError_02.PNG / V - Attached On 2017-05-16 10:19:32 UTC - Size: 190.91 KB - 258 views
imageSierraError_03.PNG / V - Attached On 2017-05-16 10:19:36 UTC - Size: 206.19 KB - 251 views
imageSierraError_04.PNG / V - Attached On 2017-05-16 10:19:40 UTC - Size: 219.56 KB - 250 views
[2017-05-16 12:46:35]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do not understand what you are trying to show with these screenshots. Do you want the values on the Spreadsheet in the study columns to have a certain value format?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-05-16 12:58:15]
[Go To First Post]
User968787 - Posts: 8
Hi,this is update to my earlier post...you cant read it? Or should I copy it once more here?
Thx.

Vlad.
[2017-05-16 12:59:53]
[Go To First Post]
User968787 - Posts: 8
"Decimal point error" from 2017-05-05 09:11:51
[2017-05-16 14:01:13]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Why do you say there is a decimal point error?

We do not see any obvious problem from any of the screenshots you provided in post #3. Would be best just to post one only and highlight the problem you currently have. The original screenshots in post #1 are not relevant if you are not having that exact same issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-16 14:02:08
[2017-05-16 14:08:44]
[Go To First Post]
User968787 - Posts: 8
I face still the same error like the one from 2017-05-05 09:11:51 post!

I asked:
I'm running automated strategy in Sierra.
Unfortunately after connection to the server is lost then later after reconnecting the strategy start to calculate wrong values. It seems like move the decimal point to the left. Lets say multiple with 1000.I'm sending to you also screenshots.
Thanks for your help!

best regards,

vlad.

You answered:
Disable Chart >> Chart Settings >> Main Settings >> Auto Set From Data Feed.

And press the Apply Global Symbol Settings button, also in Chart Settings.


I made all the settings like you advised to me and started the strategy new. Few hours ago the same error! -Connection lost and after reconnected the strategy move the decimal point to the left!

Pls. let my know if this is now clear for you?
Thx.

Best regrads,

Vlad.
[2017-05-16 14:17:30]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
the strategy move the decimal point to the left!

If you see this on the chart, then post an image of a chart showing this by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#Image

Do not use any other method to post an image of the chart.

And tell us where on the chart you are seeing this.

Also it is not possible for the Value Format to change automatically if not using the Auto Set From Data Feed option, and makes no sense why such a thing would happen. So there must be some kind of misunderstanding.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-16 14:22:39
[2017-05-16 14:27:31]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
It seems like move the decimal point to the left. Lets say multiple with 1000.I'm sending to you also screenshots.

Why do you say "seems". Where precisely in the chart are you seeing this? Or precisely where else? At this point we do not know what you are describing.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-16 14:27:49
[2017-05-16 17:31:35]
[Go To First Post]
User968787 - Posts: 8
OK. Understood.

Then I will send you log file.

to your answer:
Also it is not possible for the Value Format to change automatically if not using the Auto Set From Data Feed option, and makes no sense why such a thing would happen. So there must be some kind of misunderstanding.

Unfortunately this is happening.
Thx.

Reading Internal Order ID file. | 2017-05-15 11:06:50
Reading Trade Orders file. | 2017-05-15 11:06:50
Reading Trade Positions file. | 2017-05-15 11:06:50
Listening on UDP port 22903. | 2017-05-15 11:06:50
Software version: 1556 | 2017-05-15 11:06:50
Uses New Spreadsheets | 2017-05-15 11:06:50
Enabled for: Advanced Features. | 2017-05-15 11:06:50
Enabled for: Sierra Chart Historical Data Service. | 2017-05-15 11:06:50
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-05-15 11:06:50
Current selected Data/Trading service: Rithmic Trading | 2017-05-15 11:06:50
Chart Update Interval: 200 | 2017-05-15 11:06:50
Data/Trade Service Settings automatically set. | 2017-05-15 11:06:50
Time Zone: +00:00:00 (UTC+00) | 2017-05-15 11:06:50
2017-05-15 06:07:09 Local computer time | 2017-05-15 11:06:50
2017-05-15 11:07:09 Local computer time in UTC | 2017-05-15 11:06:50
2017-05-15 11:07:09 Local computer time in SC Time Zone | 2017-05-15 11:06:50
2017-05-15 11:07:07 Server time in UTC | 2017-05-15 11:06:50
Local computer UTC time and Server UTC time difference: 0 seconds. | 2017-05-15 11:06:50
Program path: C:\SierraChart\ | 2017-05-15 11:06:50
Data Files path: C:\SierraChart\Data\ | 2017-05-15 11:06:50
OS Version Number: 6.2 | 2017-05-15 11:06:50
Locale Setting: C | 2017-05-15 11:06:50

Checking for new symbol settings for service code rim | 2017-05-15 11:06:50
HTTPS connection to www.sierrachart.com:443 (3) | Creating socket. Using TLS 1.2. | 2017-05-15 11:06:50
HTTPS connection to www.sierrachart.com:443 (3) | Connecting to IP: 5.9.8.236. | 2017-05-15 11:06:50
Requesting symbol settings for service code rim. Overwrite = on. | 2017-05-15 11:07:10
Symbol settings received. | 2017-05-15 11:07:10
Processed 979 symbol settings. | 2017-05-15 11:07:10
HTTPS connection to www.sierrachart.com:443 (3) | Socket gracefully closed by remote side. | 2017-05-15 11:07:15
HTTPS connection to www.sierrachart.com:443 (3) | Received socket Close event | 2017-05-15 11:07:15
HTTPS connection to www.sierrachart.com:443 (3) | Initiating close of socket by core. | 2017-05-15 11:07:15
HTTPS connection to www.sierrachart.com:443 (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-15 11:07:15
HTTPS connection to www.sierrachart.com:443 (3) | Closed. | 2017-05-15 11:07:15

Rithmic Trading | Port for executable: 49854 | 2017-05-15 11:07:18
Listening socket (1104), port 49854 | Closed. | 2017-05-15 11:07:18
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-15 11:07:18
Rithmic Trading | Connecting to the server 127.0.0.1. Port 49854 | 2017-05-15 11:07:20
DTC Client (4) | Creating socket. | 2017-05-15 11:07:20
DTC Client (4) | Connecting to IP: 127.0.0.1. | 2017-05-15 11:07:20
Rithmic Trading | Connected to server. | 2017-05-15 11:07:20
Rithmic Trading | Starting socket receive thread. | 2017-05-15 11:07:20
Rithmic Trading | Sending Encoding Request to server | 2017-05-15 11:07:20
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-15 11:07:20
Rithmic Trading | Sending logon request message. | 2017-05-15 11:07:20
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-15 11:07:20
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-15 11:07:20
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-15 11:07:20
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2017-05-15 11:07:21
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2017-05-15 11:07:21
Rithmic Trading | Received logon response. | 2017-05-15 11:07:21
Rithmic Trading | Server Name: SC DTC Bridge. | 2017-05-15 11:07:21
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-15 11:07:21
Rithmic Trading | Successfully connected. IB='AMP', Firm='AMPClearing'. | 2017-05-15 11:07:21
Rithmic Trading | Trading is supported. | 2017-05-15 11:07:21
Rithmic Trading | Order cancel and replace is supported. | 2017-05-15 11:07:21
Rithmic Trading | OCO Orders supported. | 2017-05-15 11:07:21
Rithmic Trading | Connected to data and trading server. | 2017-05-15 11:07:21
ZNM7-CBOT 1 Min #1 | Reloading chart. | 2017-05-15 11:07:45
Rithmic Trading | Starting real-time market data updates for: ZNM7-CBOT. ID: 1 | 2017-05-15 11:07:46
Rithmic Trading | Requesting security definition data for: ZNM7-CBOT. ID: 1 | 2017-05-15 11:07:46
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ZNM7-CBOT | 2017-05-15 11:07:46
Intraday data recording state for symbol ZNM7-CBOT is set to download 'Pending'. | 2017-05-15 11:07:46
Delaying start of download for ZNM7-CBOT | 2017-05-15 11:07:46
Delaying start of download for ZNM7-CBOT | 2017-05-15 11:07:47
HD Request # 2 | Downloading Intraday chart data for ZNM7-CBOT to the file ZNM7-CBOT.scid. Service: cbot | 2017-05-15 11:07:51
HD Request # 2 | Download start date-time: 2017-05-14 22:34:00.000 | 2017-05-15 11:07:51
HD Request # 2 | Using server: ds7.sierracharts.com port 10149 | 2017-05-15 11:07:51
Socket (5) | Creating socket. | 2017-05-15 11:07:52
Socket (5) | Connecting to IP: 8.18.161.133. | 2017-05-15 11:07:52
HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-05-15 11:07:52
HD Request # 2 | Sending historical data logon request message. | 2017-05-15 11:07:52
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-05-14 22:34:00. Record interval: 1. Symbol: ZNM17 | 2017-05-15 11:07:52
HD Request # 2 | Decompressing data. | 2017-05-15 11:07:52
HD Request # 2 | Receiving Intraday data for ZNM7-CBOT starting at 2017-05-14 22:34:00 | 2017-05-15 11:07:52
HD Request # 2 | Timestamp of first Intraday data file record written: 2017-05-14 22:34:00 | 2017-05-15 11:07:52
Socket (5) | Initiating close of socket by core. | 2017-05-15 11:07:52
Socket (5) | Shutdown started. Waiting for graceful close. | 2017-05-15 11:07:52
Socket (5) | Socket gracefully closed by remote side. | 2017-05-15 11:07:52
Socket (5) | Closed. | 2017-05-15 11:07:52
Historical data download thread signaled to stop. | 2017-05-15 11:07:52
HD Request # 2 | Received 2804 records from 2017-05-14 22:34:00 to 2017-05-15 10:57:52 (12.4 hours) and wrote 2804 records for ZNM7-CBOT | 2017-05-15 11:07:52
HD Request # 2 | Intraday download COMPLETE for ZNM7-CBOT. Completion time: 2s. Unique request ID: 1 | 2017-05-15 11:07:52
Removed historical data download ID 1 | 2017-05-15 11:07:52
Real-time Intraday chart data file updates started for ZNM7-CBOT | 2017-05-15 11:07:52
Opened cached Intraday file: C:\SierraChart\Data\ZNM7-CBOT.scid | 2017-05-15 11:07:52
Intraday chart data file opened for ZNM7-CBOT | 2017-05-15 11:07:52
Rithmic Trading | Using primary service for historical data for ZNM7-CBOT | 2017-05-15 11:07:52
Intraday data recording state for symbol ZNM7-CBOT is set to download 'Pending'. | 2017-05-15 11:07:52

HD Request # 3 | Downloading Intraday chart data for ZNM7-CBOT to the file ZNM7-CBOT.scid. Service: rim | 2017-05-15 11:07:52
HD Request # 3 | Download start date-time: 2017-05-15 10:57:52.000 | 2017-05-15 11:07:52
HD Request # 3 | Sending historical data request. Start date-time: 2017-05-15 10:57:52. Record interval: 1. Symbol: ZNM7-CBOT | 2017-05-15 11:07:52
Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2017-05-15 11:07:52
Rithmic Trading | Message from server: Requesting historical Tick data. | 2017-05-15 11:07:52
HD Request # 3 | Receiving Intraday data for ZNM7-CBOT starting at 2017-05-15 10:57:52 | 2017-05-15 11:07:53
HD Request # 3 | Timestamp of first Intraday data file record written: 2017-05-15 10:57:52 | 2017-05-15 11:07:53
HD Request # 3 | Received 773 records from 2017-05-15 10:57:52 to 2017-05-15 11:07:46 (9.9 minutes) and wrote 773 records for ZNM7-CBOT | 2017-05-15 11:07:53
HD Request # 3 | Intraday download COMPLETE for ZNM7-CBOT. Completion time: 0s. Unique request ID: 2 | 2017-05-15 11:07:53
Removed historical data download ID 2 | 2017-05-15 11:07:53
Real-time Intraday chart data file updates started for ZNM7-CBOT | 2017-05-15 11:07:53
Opened cached Intraday file: C:\SierraChart\Data\ZNM7-CBOT.scid | 2017-05-15 11:07:53
Intraday chart data file opened for ZNM7-CBOT | 2017-05-15 11:07:53

Rithmic Trading | Message from server: Server Alert: Trading System Connection Broken | 2017-05-16 06:08:56
Rithmic Trading | Message from server: Deleting API object. | 2017-05-16 06:08:56
Rithmic Trading | Message from server: Server Alert: PnL Connection Broken | 2017-05-16 06:08:56
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Broken | 2017-05-16 06:08:56
Rithmic Trading | Message from server: Server Alert: Market Data Connection Closed | 2017-05-16 06:08:56
DTC Client (4) | Socket gracefully closed by remote side. | 2017-05-16 06:08:56
DTC Client (4) | Received socket Close event | 2017-05-16 06:08:56
DTC Client (4) | Initiating close of socket by core. | 2017-05-16 06:08:56
DTC Client (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-05-16 06:08:56
DTC Client (4) | Closed. | 2017-05-16 06:08:56
Connection to the external service has been lost. | 2017-05-16 06:08:56
Rithmic Trading | Disconnected. | 2017-05-16 06:08:56
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:08:56

Rithmic Trading | Port for executable: 55446 | 2017-05-16 06:08:58
Listening socket (1256), port 55446 | Closed. | 2017-05-16 06:08:58
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:08:58
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55446 | 2017-05-16 06:09:00
DTC Client (588) | Creating socket. | 2017-05-16 06:09:00
DTC Client (588) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:09:00
DTC Client (588) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:09:01 *
DTC Client (588) | Initiating close of socket by core. | 2017-05-16 06:09:01
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:09:01
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:09:01
DTC Client (588) | Closed. | 2017-05-16 06:09:01
Rithmic Trading | Disconnected. | 2017-05-16 06:09:01
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:09:01

Rithmic Trading | Port for executable: 55448 | 2017-05-16 06:09:03
Listening socket (1268), port 55448 | Closed. | 2017-05-16 06:09:03
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:09:03
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55448 | 2017-05-16 06:09:05
DTC Client (589) | Creating socket. | 2017-05-16 06:09:05
DTC Client (589) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:09:05
DTC Client (589) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:09:06 *
DTC Client (589) | Initiating close of socket by core. | 2017-05-16 06:09:06
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:09:06
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:09:06
DTC Client (589) | Closed. | 2017-05-16 06:09:06
Rithmic Trading | Disconnected. | 2017-05-16 06:09:06
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:09:06

Rithmic Trading | Port for executable: 55451 | 2017-05-16 06:09:08
Listening socket (2044), port 55451 | Closed. | 2017-05-16 06:09:08
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:09:08
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55451 | 2017-05-16 06:09:10
DTC Client (591) | Creating socket. | 2017-05-16 06:09:10
DTC Client (591) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:09:10
DTC Client (591) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:09:11 *
DTC Client (591) | Initiating close of socket by core. | 2017-05-16 06:09:11
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:09:11
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:09:11
DTC Client (591) | Closed. | 2017-05-16 06:09:11
Rithmic Trading | Disconnected. | 2017-05-16 06:09:11
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:09:11

Rithmic Trading | Port for executable: 55455 | 2017-05-16 06:09:13
Listening socket (2036), port 55455 | Closed. | 2017-05-16 06:09:13
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:09:13
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55455 | 2017-05-16 06:09:15
DTC Client (592) | Creating socket. | 2017-05-16 06:09:15
DTC Client (592) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:09:15
DTC Client (592) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:09:16 *
DTC Client (592) | Initiating close of socket by core. | 2017-05-16 06:09:16
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:09:16
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:09:16
DTC Client (592) | Closed. | 2017-05-16 06:09:16
Rithmic Trading | Disconnected. | 2017-05-16 06:09:16
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:09:16

Rithmic Trading | Port for executable: 55457 | 2017-05-16 06:09:18
Listening socket (1268), port 55457 | Closed. | 2017-05-16 06:09:18
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:09:18
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55457 | 2017-05-16 06:09:20
DTC Client (593) | Creating socket. | 2017-05-16 06:09:20
DTC Client (593) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:09:20
Rithmic Trading | Connected to server. | 2017-05-16 06:09:20
Rithmic Trading | Starting socket receive thread. | 2017-05-16 06:09:20
Rithmic Trading | Sending Encoding Request to server | 2017-05-16 06:09:20
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-16 06:09:20
Rithmic Trading | Sending logon request message. | 2017-05-16 06:09:20
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-16 06:09:20
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-16 06:09:20
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-16 06:09:20
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-05-16 06:09:50
Service connection timed out. Will disconnect and retry. | 2017-05-16 06:11:18 *
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:11:18
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:11:18
DTC Client (593) | Initiating close of socket by core. | 2017-05-16 06:11:18
Rithmic Trading | Disconnected. | 2017-05-16 06:11:18
DTC Client (593) | Shutdown started. Waiting for graceful close. | 2017-05-16 06:11:18
DTC Client (593) | Socket gracefully closed by remote side. | 2017-05-16 06:11:18
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:11:18
DTC Client (593) | Closed. | 2017-05-16 06:11:18

Rithmic Trading | Port for executable: 55472 | 2017-05-16 06:11:20
Listening socket (1264), port 55472 | Closed. | 2017-05-16 06:11:20
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:11:20
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55472 | 2017-05-16 06:11:22
DTC Client (595) | Creating socket. | 2017-05-16 06:11:22
DTC Client (595) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:11:22
DTC Client (595) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:11:23 *
DTC Client (595) | Initiating close of socket by core. | 2017-05-16 06:11:23
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:11:23
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:11:23
DTC Client (595) | Closed. | 2017-05-16 06:11:23
Rithmic Trading | Disconnected. | 2017-05-16 06:11:23
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:11:23

Rithmic Trading | Port for executable: 55476 | 2017-05-16 06:11:25
Listening socket (2036), port 55476 | Closed. | 2017-05-16 06:11:25
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:11:25
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55476 | 2017-05-16 06:11:27
DTC Client (596) | Creating socket. | 2017-05-16 06:11:27
DTC Client (596) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:11:27
DTC Client (596) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:11:28 *
DTC Client (596) | Initiating close of socket by core. | 2017-05-16 06:11:28
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:11:28
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:11:28
DTC Client (596) | Closed. | 2017-05-16 06:11:28
Rithmic Trading | Disconnected. | 2017-05-16 06:11:28
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:11:28

Rithmic Trading | Port for executable: 55478 | 2017-05-16 06:11:30
Listening socket (2020), port 55478 | Closed. | 2017-05-16 06:11:30
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:11:30
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55478 | 2017-05-16 06:11:32
DTC Client (597) | Creating socket. | 2017-05-16 06:11:32
DTC Client (597) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:11:32
DTC Client (597) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:11:33 *
DTC Client (597) | Initiating close of socket by core. | 2017-05-16 06:11:33
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:11:33
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:11:33
DTC Client (597) | Closed. | 2017-05-16 06:11:33
Rithmic Trading | Disconnected. | 2017-05-16 06:11:33
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:11:33

Rithmic Trading | Port for executable: 55480 | 2017-05-16 06:11:35
Listening socket (2036), port 55480 | Closed. | 2017-05-16 06:11:35
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:11:35
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55480 | 2017-05-16 06:11:37
DTC Client (598) | Creating socket. | 2017-05-16 06:11:37
DTC Client (598) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:11:37
DTC Client (598) | Connect event error. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2017-05-16 06:11:38 *
DTC Client (598) | Initiating close of socket by core. | 2017-05-16 06:11:38
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2017-05-16 06:11:38
To prevent further connection attempts, select 'File >> Disconnect'. | 2017-05-16 06:11:38
DTC Client (598) | Closed. | 2017-05-16 06:11:38
Rithmic Trading | Disconnected. | 2017-05-16 06:11:38
Will reconnect to the server in 2.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-05-16 06:11:38

Rithmic Trading | Port for executable: 55482 | 2017-05-16 06:11:40
Listening socket (2020), port 55482 | Closed. | 2017-05-16 06:11:40
Rithmic Trading | Starting server: C:\SierraChart\Rim\DTCBridge.exe | 2017-05-16 06:11:40
Rithmic Trading | Connecting to the server 127.0.0.1. Port 55482 | 2017-05-16 06:11:42
DTC Client (599) | Creating socket. | 2017-05-16 06:11:42
DTC Client (599) | Connecting to IP: 127.0.0.1. | 2017-05-16 06:11:42
Rithmic Trading | Connected to server. | 2017-05-16 06:11:42
Rithmic Trading | Starting socket receive thread. | 2017-05-16 06:11:42
Rithmic Trading | Sending Encoding Request to server | 2017-05-16 06:11:42
Rithmic Trading | Setting DTC encoding to Binary VLS | 2017-05-16 06:11:42
Rithmic Trading | Sending logon request message. | 2017-05-16 06:11:42
Rithmic Trading | Message from server: Starting the connection process to data and trading service. | 2017-05-16 06:11:42
Rithmic Trading | Message from server: Logging is enabled. Log file: C:\SierraChart\Rim\Rithmic.log | 2017-05-16 06:11:42
Rithmic Trading | Message from server: Connecting to Rithmic 01 US server. | 2017-05-16 06:11:42
Rithmic Trading | Message from server: Server Alert: Market Data Connection Broken | 2017-05-16 06:12:12
Rithmic Trading | Message from server: Server Alert: Trading System Connection Opened | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: Market Data Connection Opened | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: Trading System Connection Login Complete. Result text: "ok" | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: Market Data Connection Login Complete. Result text: "ok" | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: PnL Connection Opened | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: PnL Connection Login Complete. Result text: "ok" | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Opened | 2017-05-16 06:12:15
Rithmic Trading | Message from server: Server Alert: Intraday History Connection Login Complete. Result text: "ok" | 2017-05-16 06:12:15
Rithmic Trading | Received logon response. | 2017-05-16 06:12:15
Rithmic Trading | Server Name: SC DTC Bridge. | 2017-05-16 06:12:15
Rithmic Trading | Server protocol version: 7. Client protocol version: 7 | 2017-05-16 06:12:15
Rithmic Trading | Successfully connected. IB='AMP', Firm='AMPClearing'. | 2017-05-16 06:12:15
Rithmic Trading | Trading is supported. | 2017-05-16 06:12:15
Rithmic Trading | Order cancel and replace is supported. | 2017-05-16 06:12:15
Rithmic Trading | OCO Orders supported. | 2017-05-16 06:12:15
Rithmic Trading | Connected to data and trading server. | 2017-05-16 06:12:15
Rithmic Trading | Starting real-time market data updates for: ZNM7-CBOT. ID: 1 | 2017-05-16 06:12:15
Rithmic Trading | Requesting security definition data for: ZNM7-CBOT. ID: 1 | 2017-05-16 06:12:15
Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ZNM7-CBOT | 2017-05-16 06:12:15
Intraday data recording state for symbol ZNM7-CBOT is set to download 'Pending'. | 2017-05-16 06:12:15
Delaying start of download for ZNM7-CBOT | 2017-05-16 06:12:15
Delaying start of download for ZNM7-CBOT | 2017-05-16 06:12:16
HD Request # 4 | Downloading Intraday chart data for ZNM7-CBOT to the file ZNM7-CBOT.scid. Service: cbot | 2017-05-16 06:12:21
HD Request # 4 | Download start date-time: 2017-05-16 06:08:17.000 | 2017-05-16 06:12:21
HD Request # 4 | Using server: ds1.sierracharts.com port 10149 | 2017-05-16 06:12:21
Socket (600) | Creating socket. | 2017-05-16 06:12:21
Socket (600) | Connecting to IP: 8.18.161.135. | 2017-05-16 06:12:21
HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-05-16 06:12:21
HD Request # 4 | Sending historical data logon request message. | 2017-05-16 06:12:21
HD Request # 4 | Requesting Intraday data. Start date-time: 2017-05-16 06:08:17. Record interval: 1. Symbol: ZNM17 | 2017-05-16 06:12:21
HD Request # 4 | Decompressing data. | 2017-05-16 06:12:21
Socket (600) | Initiating close of socket by core. | 2017-05-16 06:12:21
Socket (600) | Shutdown started. Waiting for graceful close. | 2017-05-16 06:12:21
Socket (600) | Socket gracefully closed by remote side. | 2017-05-16 06:12:21
Socket (600) | Closed. | 2017-05-16 06:12:21
Historical data download thread signaled to stop. | 2017-05-16 06:12:21
HD Request # 4 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ZNM7-CBOT | 2017-05-16 06:12:21
HD Request # 4 | Intraday download COMPLETE for ZNM7-CBOT. Completion time: 0s. Unique request ID: 3 | 2017-05-16 06:12:21
Removed historical data download ID 3 | 2017-05-16 06:12:21
Real-time Intraday chart data file updates started for ZNM7-CBOT | 2017-05-16 06:12:21
Opened cached Intraday file: C:\SierraChart\Data\ZNM7-CBOT.scid | 2017-05-16 06:12:21
Intraday chart data file opened for ZNM7-CBOT | 2017-05-16 06:12:21
Rithmic Trading | Using primary service for historical data for ZNM7-CBOT | 2017-05-16 06:12:21
Intraday data recording state for symbol ZNM7-CBOT is set to download 'Pending'. | 2017-05-16 06:12:21

HD Request # 5 | Downloading Intraday chart data for ZNM7-CBOT to the file ZNM7-CBOT.scid. Service: rim | 2017-05-16 06:12:21
HD Request # 5 | Download start date-time: 2017-05-16 06:08:17.000 | 2017-05-16 06:12:21
HD Request # 5 | Sending historical data request. Start date-time: 2017-05-16 06:08:17. Record interval: 1. Symbol: ZNM7-CBOT | 2017-05-16 06:12:21
Rithmic Trading | Message from server: Setting record interval to 1 tick. | 2017-05-16 06:12:21
Rithmic Trading | Message from server: Requesting historical Tick data. | 2017-05-16 06:12:21
HD Request # 5 | Receiving Intraday data for ZNM7-CBOT starting at 2017-05-16 06:08:17 | 2017-05-16 06:12:21
HD Request # 5 | Timestamp of first Intraday data file record written: 2017-05-16 06:08:17 | 2017-05-16 06:12:21
HD Request # 5 | Received 517 records from 2017-05-16 06:08:17 to 2017-05-16 06:12:17 (4.0 minutes) and wrote 517 records for ZNM7-CBOT | 2017-05-16 06:12:21
Added 13 Time and Sales records to Intraday data file for ZNM7-CBOT after download. | 2017-05-16 06:12:21
HD Request # 5 | Intraday download COMPLETE for ZNM7-CBOT. Completion time: 0s. Unique request ID: 4 | 2017-05-16 06:12:21
Removed historical data download ID 4 | 2017-05-16 06:12:21
Real-time Intraday chart data file updates started for ZNM7-CBOT | 2017-05-16 06:12:21
Opened cached Intraday file: C:\SierraChart\Data\ZNM7-CBOT.scid | 2017-05-16 06:12:21
Intraday chart data file opened for ZNM7-CBOT | 2017-05-16 06:12:21
[2017-05-16 17:37:14]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
The Message Log is not relevant.


to your answer:
Also it is not possible for the Value Format to change automatically if not using the Auto Set From Data Feed option, and makes no sense why such a thing would happen. So there must be some kind of misunderstanding.

Unfortunately this is happening.

What exactly is happening? Are you saying the Value Format setting in Chart >> Chart Settings is changing when there is a reconnect to the data feed?
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-16 17:42:16
[2017-05-16 17:55:29]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
If the Value Format setting in Chart >> Chart Settings is changing when there is a reconnect to the data feed, then this is caused by your own custom study changing the value of sc.BaseGraphValueFormat.

So it is your own code changing it. This is something you need to resolve.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2017-05-16 17:56:30
[2017-05-16 20:17:24]
[Go To First Post]
User968787 - Posts: 8
This is from my code:

//During development set this flag to 1, so the DLL can be modified. When development is completed, set it to 0 to improve performance.
    sc.ValueFormat = 5;
    sc.FreeDLL = 0;
    sc.GraphRegion = 1;
    sc.AutoLoop = 0;
[2017-05-17 04:23:09]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
We are requesting you to run Sierra Chart in Safe Mode:
Sierra Chart - Software Login Instructions: Using Safe Mode

If you no longer see the problem, the problem is caused by your code in some way that you are not recognizing.

The very first step is to recompile your studies:
https://www.sierrachart.com/index.php?page=doc/BuildCustomStudiesDLL.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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