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Charts not moving

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[2017-04-28 14:51:12] #1 [Go To First Post]
SurfTrader - Posts: 68
My charts is not moving today. The clock is correct and moving , but no data movement. My computer closed last night and closed everything but that shouldnt be an issue. Any idea why?

[2017-04-28 16:38:04] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Tell us one of the symbols that is not updating in real-time and then provide a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-28 16:44:10] #3 [Go To First Post]
SurfTrader - Posts: 68
I am trying to view the es-201706-globex TPO chart Reading Internal Order ID file. \| 2017-04-28 08:36:34 Reading Trade Orders file. \| 2017-04-28 08:36:34 Reading Trade Positions file. \| 2017-04-28 08:36:34 Listening on UDP port 22903. \| 2017-04-28 08:36:34 Software version: 1544 \| 2017-04-28 08:36:34 Uses New Spreadsheets \| 2017-04-28 08:36:34 Usage end date: 2017-04-29 \| 2017-04-28 08:36:34 Enabled for: Advanced Features. \| 2017-04-28 08:36:34 Enabled for: Advanced Features 2. \| 2017-04-28 08:36:34 Enabled for: Sierra Chart Historical Data Service. \| 2017-04-28 08:36:34 Allow Support for Sierra Chart Data Feeds is enabled. \| 2017-04-28 08:36:34 Current selected Data/Trading service: Interactive Brokers \| 2017-04-28 08:36:34 Chart Update Interval: 500 \| 2017-04-28 08:36:34 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2017-04-28 08:36:34 2017-04-28 08:36:37 Local computer time \| 2017-04-28 08:36:34 2017-04-28 12:36:37 Local computer time in UTC \| 2017-04-28 08:36:34 2017-04-28 08:36:37 Local computer time in SC Time Zone \| 2017-04-28 08:36:34 2017-04-28 12:36:36 Server time in UTC \| 2017-04-28 08:36:34 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2017-04-28 08:36:34 Program path: C:\SierraChart\ \| 2017-04-28 08:36:34 Data Files path: C:\SierraChart\Data\ \| 2017-04-28 08:36:34 OS Version Number: 6.2 \| 2017-04-28 08:36:34 Locale Setting: C \| 2017-04-28 08:36:34 Checking for new symbol settings for service code ib \| 2017-04-28 08:36:34 HTTPS connection to www.sierrachart.com:443 (3) \| Creating socket. Using TLS 1.2. \| 2017-04-28 08:36:34 Symbol settings are up-to-date for ib \| 2017-04-28 08:36:38 Interactive Brokers \| Connecting to 127.0.0.1:7496 \| 2017-04-28 08:36:42 Starting TWS auto-login thread. \| 2017-04-28 08:36:42 Socket (4) \| Creating socket. \| 2017-04-28 08:36:42 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. \| 2017-04-28 08:36:42 TWS auto-login thread ending. \| 2017-04-28 08:36:42 Interactive Brokers \| TWS server version: 76 \| 2017-04-28 08:36:42 Interactive Brokers \| Connected. Waiting for account information. \| 2017-04-28 08:36:42 IB Account information received. \| 2017-04-28 08:36:42 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2017-04-28 08:36:42 Interactive Brokers \| Connected to Live account. \| 2017-04-28 08:36:42 Interactive Brokers \| Year-Month last connected to Live account: 2017-04 \| 2017-04-28 08:36:42 Interactive Brokers \| Connected to data and trading server. \| 2017-04-28 08:36:42 Next valid order ID: 1 \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:eufarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:usopt. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: HMDS data farm connection is OK:euhmds. IB Error Code: 2106. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: HMDS data farm connection is OK:fundfarm. IB Error Code: 2106. Request ID: -1. \| 2017-04-28 08:36:42 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. \| 2017-04-28 08:36:42 Next valid order ID: 1 \| 2017-04-28 08:36:42 IB Account information received. \| 2017-04-28 08:36:42 Interactive Brokers \| Received 1 Trade Accounts from TWS. \| 2017-04-28 08:36:42 Interactive Brokers \| Connected to Live account. \| 2017-04-28 08:36:42 Interactive Brokers \| Year-Month last connected to Live account: 2017-04 \| 2017-04-28 08:36:42 HTTPS connection to www.sierrachart.com:443 (3) \| Socket gracefully closed by remote side. \| 2017-04-28 08:36:43 HTTPS connection to www.sierrachart.com:443 (3) \| Received socket Close event \| 2017-04-28 08:36:43 HTTPS connection to www.sierrachart.com:443 (3) \| Initiating close of socket by core. \| 2017-04-28 08:36:43 HTTPS connection to www.sierrachart.com:443 (3) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2017-04-28 08:36:43 HTTPS connection to www.sierrachart.com:443 (3) \| Closed. \| 2017-04-28 08:36:43 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U179* \| 2017-04-28 08:36:47 Interactive Brokers \| Requesting historical order fills for account U179. \| 2017-04-28 08:36:47 Interactive Brokers \| Received Trade Positions download end message for account U179 \| 2017-04-28 08:36:47 Chartbook file not found: C:\SierraChart\Data\JIM DALTON (2).cht \| 2017-04-28 08:36:53 * ES-201706-GLOBEX #1 \| Reloading chart. \| 2017-04-28 08:37:05 ES-201703-GLOBEX 1 Min #2 \| Reloading chart. \| 2017-04-28 08:37:05 Interactive Brokers \| Starting real-time market data updates for: ES-201706-GLOBEX. ID: 1 \| 2017-04-28 08:37:05 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201706, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: \| 2017-04-28 08:37:05 Interactive Brokers \| Requesting security definition data for: ES-201706-GLOBEX. ID: 1 \| 2017-04-28 08:37:05 Starting first historical Intraday data download. When complete another download will be done from the primary service. Symbol: ES-201706-GLOBEX \| 2017-04-28 08:37:05 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. \| 2017-04-28 08:37:05 Delaying start of download for ES-201706-GLOBEX \| 2017-04-28 08:37:05 Interactive Brokers \| Starting real-time market data updates for: ES-201703-GLOBEX. ID: 2 \| 2017-04-28 08:37:06 Interactive Brokers \| Subscribing to Symbol: ES, SecurityType: FUT, Expiration: 201703, Exchange: GLOBEX, Primary Exchange: , Currency: , Multiplier: \| 2017-04-28 08:37:06 Interactive Brokers \| Requesting security definition data for: ES-201703-GLOBEX. ID: 2 \| 2017-04-28 08:37:06 Intraday data recording state for symbol ES-201703-GLOBEX is set to download 'Pending'. \| 2017-04-28 08:37:06 Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 1. Symbol: ES-201706-GLOBEX. \| 2017-04-28 08:37:06 Symbol Error - ES-201703-GLOBEX is unknown, unavailable, or improperly formatted. No security definition has been found for the request \| 2017-04-28 08:37:06 HD Request # 2 \| Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: cme \| 2017-04-28 08:37:15 HD Request # 2 \| Download start date-time: 2017-04-28 00:38:46.000 \| 2017-04-28 08:37:15 HD Request # 2 \| Using server: ds7.sierracharts.com port 10149 \| 2017-04-28 08:37:15 Socket (5) \| Creating socket. \| 2017-04-28 08:37:15 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2017-04-28 08:37:15 HD Request # 2 \| Sending historical data logon request message. \| 2017-04-28 08:37:15 HD Request # 2 \| Requesting Intraday data. Start date-time: 2017-04-28 00:38:46. Record interval: 1. Symbol: ESM17 \| 2017-04-28 08:37:15 HD Request # 2 \| Decompressing data. \| 2017-04-28 08:37:15 HD Request # 2 \| Receiving Intraday data for ES-201706-GLOBEX starting at 2017-04-28 00:38:46 \| 2017-04-28 08:37:15 HD Request # 2 \| Timestamp of first Intraday data file record written: 2017-04-28 00:38:46 \| 2017-04-28 08:37:15 Socket (5) \| Initiating close of socket by core. \| 2017-04-28 08:37:15 Historical data download thread signaled to stop. \| 2017-04-28 08:37:15 Socket (5) \| Shutdown started. Waiting for graceful close. \| 2017-04-28 08:37:15 Socket (5) \| Socket gracefully closed by remote side. \| 2017-04-28 08:37:15 Socket (5) \| Closed. \| 2017-04-28 08:37:15 HD Request # 2 \| Received 4136 records from 2017-04-28 00:38:46 to 2017-04-28 08:27:15 (7.8 hours) and wrote 4136 records for ES-201706-GLOBEX \| 2017-04-28 08:37:15 HD Request # 2 \| Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 1 \| 2017-04-28 08:37:15 Removed historical data download ID 1 \| 2017-04-28 08:37:15 Real-time Intraday chart data file updates started for ES-201706-GLOBEX \| 2017-04-28 08:37:15 Opened cached Intraday file: C:\SierraChart\Data\ES-201706-GLOBEX.scid \| 2017-04-28 08:37:15 Intraday chart data file opened for ES-201706-GLOBEX \| 2017-04-28 08:37:15 Interactive Brokers \| Using primary service for historical data for ES-201706-GLOBEX \| 2017-04-28 08:37:15 Intraday data recording state for symbol ES-201706-GLOBEX is set to download 'Pending'. \| 2017-04-28 08:37:15 Delaying start of download for ES-201706-GLOBEX \| 2017-04-28 08:37:15 HD Request # 3 \| Downloading Intraday chart data for ES-201703-GLOBEX to the file ES-201703-GLOBEX.scid. Service: cme \| 2017-04-28 08:37:15 HD Request # 3 \| Download start date-time: 2017-03-17 09:29:58.000 \| 2017-04-28 08:37:15 HD Request # 3 \| Using server: ds1.sierracharts.com port 10149 \| 2017-04-28 08:37:15 Socket (6) \| Creating socket. \| 2017-04-28 08:37:15 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2017-04-28 08:37:16 HD Request # 3 \| Sending historical data logon request message. \| 2017-04-28 08:37:16 HD Request # 3 \| Requesting Intraday data. Start date-time: 2017-03-17 09:29:58. Record interval: 1. Symbol: ESH17 \| 2017-04-28 08:37:16 HD Request # 3 \| Decompressing data. \| 2017-04-28 08:37:16 HD Request # 3 \| Receiving Intraday data for ES-201703-GLOBEX starting at 2017-03-17 09:29:58 \| 2017-04-28 08:37:16 HD Request # 3 \| Timestamp of first Intraday data file record written: 2017-03-17 09:29:58 \| 2017-04-28 08:37:16 Socket (6) \| Initiating close of socket by core. \| 2017-04-28 08:37:16 Socket (6) \| Shutdown started. Waiting for graceful close. \| 2017-04-28 08:37:16 Socket (6) \| Socket gracefully closed by remote side. \| 2017-04-28 08:37:16 Socket (6) \| Closed. \| 2017-04-28 08:37:16 Historical data download thread signaled to stop. \| 2017-04-28 08:37:16 HD Request # 3 \| Received 1 record from 2017-03-17 09:29:58 to 2017-03-17 09:29:58 (0.0 seconds) and wrote 1 record for ES-201703-GLOBEX \| 2017-04-28 08:37:16 HD Request # 3 \| Intraday download COMPLETE for ES-201703-GLOBEX. Completion time: 1s. Unique request ID: 2 \| 2017-04-28 08:37:16 Removed historical data download ID 2 \| 2017-04-28 08:37:16 Real-time Intraday chart data file updates started for ES-201703-GLOBEX \| 2017-04-28 08:37:16 Opened cached Intraday file: C:\SierraChart\Data\ES-201703-GLOBEX.scid \| 2017-04-28 08:37:16 Intraday chart data file opened for ES-201703-GLOBEX \| 2017-04-28 08:37:16 HD Request # 4 \| Downloading Intraday chart data for ES-201706-GLOBEX to the file ES-201706-GLOBEX.scid. Service: ib \| 2017-04-28 08:37:26 HD Request # 4 \| Download start date-time: 2017-04-28 08:27:15.000 \| 2017-04-28 08:37:26 HD Request # 4 \| Requesting a total of 0 days and 5410 seconds. \| 2017-04-28 08:37:26 HD Request # 4 \| IB Backfill - Seconds requested: 5410. Seconds Remaining: 0. \| 2017-04-28 08:37:26 HD Request # 4 \| Requesting 5410 Seconds of data at 30 secs with ending date-time at 2017-04-28 09:47:25 for ES-201706-GLOBEX. PriceType: TRADES \| 2017-04-28 08:37:26 HD Request # 4 \| Message from IB: Historical Market Data Service error message:No market data permissions for GLOBEX FUT. IB Error Code: 162. Request ID: 3. \| 2017-04-28 08:37:26 HD Request # 4 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES-201706-GLOBEX \| 2017-04-28 08:37:26 HD Request # 4 \| Intraday download COMPLETE for ES-201706-GLOBEX. Completion time: 0s. Unique request ID: 3 \| 2017-04-28 08:37:26 Removed historical data download ID 3 \| 2017-04-28 08:37:26 Real-time Intraday chart data file updates started for ES-201706-GLOBEX \| 2017-04-28 08:37:26 Opened cached Intraday file: C:\SierraChart\Data\ES-201706-GLOBEX.scid \| 2017-04-28 08:37:26 Intraday chart data file opened for ES-201706-GLOBEX \| 2017-04-28 08:37:26 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. \| 2017-04-28 09:21:43 Message from IB: Market data farm connection is broken:jfarm. IB Error Code: 2103. Request ID: -1. \| 2017-04-28 11:38:44 Message from IB: Market data farm connection is broken:hfarm. IB Error Code: 2103. Request ID: -1. \| 2017-04-28 11:38:45 Message from IB: Market data farm connection is OK:jfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 11:38:55 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. \| 2017-04-28 11:38:56 Interactive Brokers \| Stopping automatic Trade Position updates for account: U179* \| 2017-04-28 12:36:37 Interactive Brokers \| Requesting Trade Positions snapshot and updates (IB account data updates) for account: U179* \| 2017-04-28 12:36:37 Interactive Brokers \| Requesting historical order fills for account U179. \| 2017-04-28 12:36:37 Message from IB: API client has been unsubscribed from account data. IB Error Code: 2100. Request ID: -1. \| 2017-04-28 12:36:37 Interactive Brokers \| Received Trade Positions download end message for account U179 \| 2017-04-28 12:36:37

[2017-04-28 17:21:47] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the issue: Message from IB: Requested market data is not subscribed. Delayed market data is not enabled. IB Error Code: 10168. Request ID: 1. Symbol: ES-201706-GLOBEX. \| 2017-04-28 08:37:06 Refer to: http://www.sierrachart.com/index.php?page=doc/InteractiveBrokers.php#MarketDataNotSubscribed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-28 21:29:07] #5 [Go To First Post]
SurfTrader - Posts: 68
Ok, I actually use TOS for charts not IB, I wasnt sure on what to use when I initially set up SC. I just changed my settings to TD ameritrade though, and am still having the same issue. I have been trying to get the file I attached set up all week, and finally got it only to have this issue now. Very frustrating. Can you please help me get this set up. It is a TPO profile for the ES. Thanks


JIM DALTON.cht - Attached On 2017-04-28 18:43:18 UTC - Size: 74.27 KB - 205 views Attachment Deleted.

[2017-04-28 22:07:48] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Read the information here about TD Ameritrade: https://www.sierrachart.com/index.php?page=doc/AmeriTrade.php If you want to use your TD Ameritrade account you will need to use the Sierra Chart Exchange Data Feed for real-time futures data. Follow the instructions on this page: Sierra Chart Exchange Data Feed You can get the data feed for 25 USD per month +3.25 USD per month for the CME exchange fee. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-28 23:00:11] #7 [Go To First Post]
SurfTrader - Posts: 68
I am currently using tos for my es charts and not paying a monthly fee. I do not need the DOM, I just need to use SC for the es tpo chart. Is there not a way I can achieve this by not paying an extra fee on top of the sc monthly Package?

[2017-04-29 01:18:28] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Not with TD Ameritrade/Think or Swim. You can with Interactive Brokers if you activate their market data feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-04-30 15:19:48] #9 [Go To First Post]
SurfTrader - Posts: 68
Is there any way I can renew my trail period? I am currently trying to get data to use the TPO chart. Have been struggling to get it set up all week and have yet to really test it out, which is the sole reason I would be using SC. Thanks

[2017-04-30 16:14:09] #10 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Your account has been activated and/or reset. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends, you need to pay for additional usage time through "Help >> Add Usage Credit". ---- In regards to real-time futures data difficulties, refer to: About Real-time Futures Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

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