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Date/Time: Sun, 28 Apr 2024 04:00:23 +0000



2nd Real time data Connection

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[2017-04-26 18:15:03]
JamesP - Posts: 89
Hello,
I just activated a second real time data connection. My first connection is using sierra's real time feed and IB for my live account. For the second connection I just want to connect to sierra's real time feed to trade a sim account. I have checked "allow support for real time feed", have paid and signed documents but when I connect to the feed I'm seeing symbol unknown even though I am using the correct symbol ESM17 and the chart isn't updating properly. Can I just connect to Sierra's feed and not my broker and still get real time data to trade a sim account?
Date Time Of Last Edit: 2017-04-26 18:22:11
[2017-04-26 18:32:09]
Sierra Chart Engineering - Posts: 104368
In the case of CME symbols, you need to connect the instance of Sierra Chart you are using with the second data feed connection, once a month to your live Interactive Brokers account to authorize the data. Refer to:
Sierra Chart Exchange Data Feed: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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