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Direct MessagesDate/Time: Sat, 27 Apr 2024 22:36:38 +0000
Re-connection issue with AMP/CQG?
View Count: 1290
| [2017-04-26 13:35:00] |
| User839162 - Posts: 82 |
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Hello, I've been getting random reconnects throughout the day. Here is the log: Software version: 1548 | 2017-04-26 08:08:37 Uses New Spreadsheets | 2017-04-26 08:08:37 Enabled for: Advanced Features. | 2017-04-26 08:08:37 Enabled for: Advanced Features 2. | 2017-04-26 08:08:37 Enabled for: Sierra Chart Historical Data Service. | 2017-04-26 08:08:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2017-04-26 08:08:37 Current selected Data/Trading service: CQG FIX Trading | 2017-04-26 08:08:37 Chart Update Interval: 10 | 2017-04-26 08:08:37 Data/Trade Service Settings automatically set. | 2017-04-26 08:08:37 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2017-04-26 08:08:37 2017-04-26 08:08:37 Local computer time | 2017-04-26 08:08:37 2017-04-26 13:08:37 Local computer time in UTC | 2017-04-26 08:08:37 2017-04-26 08:08:37 Local computer time in SC Time Zone | 2017-04-26 08:08:37 2017-04-26 12:47:56 Server time in UTC | 2017-04-26 08:08:37 Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-04-26 08:08:37 Program path: C:\SierraChart\ | 2017-04-26 08:08:37 Data Files path: C:\SierraChart\Data\ | 2017-04-26 08:08:37 OS Version Number: 6.2 | 2017-04-26 08:08:37 Locale Setting: C | 2017-04-26 08:08:37 CQG websocket socket (22) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-04-26 08:27:27 * CQG websocket socket (22) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2017-04-26 08:27:27 CQG websocket socket (22) | Socket gracefully closed by remote side. | 2017-04-26 08:27:27 CQG websocket socket (22) | Received socket Close event | 2017-04-26 08:27:27 CQG websocket socket (22) | Initiating close of socket by core. | 2017-04-26 08:27:27 CQG websocket | Network socket for websocket has been closed by remote side. | 2017-04-26 08:27:27 CQG FIX Trading | Websocket closed. | 2017-04-26 08:27:27 Connection to the external service has been lost. | 2017-04-26 08:27:27 CQG websocket socket (22) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-04-26 08:27:27 CQG websocket socket (22) | Closed. | 2017-04-26 08:27:27 CQG FIX: DisconnectFIX called. | 2017-04-26 08:27:27 CQG FIX: Sending a Logout message. | 2017-04-26 08:27:27 CQG FIX Trading | Disconnected. | 2017-04-26 08:27:27 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2017-04-26 08:27:27 CQG FIX: Received a Logout message. Text = NormalLogoutInitiatedByCounterparty | 2017-04-26 08:27:27 CQG FIX socket (21) | Initiating close of socket by core. | 2017-04-26 08:27:27 CQG FIX: Disconnected. | 2017-04-26 08:27:27 CQG FIX socket (21) | Shutdown started. Waiting for graceful close. | 2017-04-26 08:27:27 CQG FIX socket (21) | Socket gracefully closed by remote side. | 2017-04-26 08:27:27 CQG FIX socket (21) | Closed. | 2017-04-26 08:27:27 CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2017-04-26 08:27:30 CQG FIX socket (36) | Creating socket. Using TLS 1.2. | 2017-04-26 08:27:30 CQG FIX: Sending the Logon message. | 2017-04-26 08:27:31 CQG FIX Trading | Connected to trading server. | 2017-04-26 08:27:31 CQG FIX Trading | Connecting to server api.cqg.com | 2017-04-26 08:27:31 CQG websocket | Connecting to websocket server. | 2017-04-26 08:27:31 CQG FIX | FCM name: AMP | 2017-04-26 08:27:31 CQG websocket socket (37) | Creating socket. Using TLS 1.2. | 2017-04-26 08:27:31 CQG websocket | Opening websocket. | 2017-04-26 08:27:31 CQG websocket | Sending websocket handshake. | 2017-04-26 08:27:31 CQG websocket | Received websocket handshake acknowledgment. | 2017-04-26 08:27:31 CQG websocket | Web socket state is now open. | 2017-04-26 08:27:31 CQG FIX Trading | Websocket connected. | 2017-04-26 08:27:31 CQG FIX Trading | Sending market data logon message. | 2017-04-26 08:27:31 CQG FIX Trading | Logon successful. Session Token = qQi3s0FRVLCZtMzrv++GT2b1TDLRa9Bq9FWkC4KRezg | 2017-04-26 08:27:31 CQG FIX Trading | Connected to data and trading server. | 2017-04-26 08:27:31 CQG FIX Trading | Starting real-time market data updates for: F.US.FVAM17. ID: 1 | 2017-04-26 08:27:31 CQG FIX Trading | Sending symbol resolution request for F.US.FVAM17. ID: 743701 | 2017-04-26 08:27:31 CQG FIX Trading | Requesting security definition data for: F.US.FVAM17. ID: 1 | 2017-04-26 08:27:31 Intraday data recording state for symbol F.US.FVAM17 is set to download 'Pending'. | 2017-04-26 08:27:31 Delaying start of download for F.US.FVAM17 | 2017-04-26 08:27:31 CQG FIX Trading | Starting real-time market data updates for: F.US.TYAM17. ID: 2 | 2017-04-26 08:27:31 CQG FIX Trading | Sending symbol resolution request for F.US.TYAM17. ID: 743702 | 2017-04-26 08:27:31 CQG FIX Trading | Requesting security definition data for: F.US.TYAM17. ID: 2 | 2017-04-26 08:27:31 Intraday data recording state for symbol F.US.TYAM17 is set to download 'Pending'. | 2017-04-26 08:27:31 CQG FIX Trading | Received symbol resolution report for symbol F.US.FVAM7. Search Symbol: F.US.FVAM17. Request ID: 743701. Contract ID: 1. | 2017-04-26 08:27:31 CQG FIX Trading | Requesting market data for F.US.FVAM17 | 2017-04-26 08:27:31 CQG FIX Trading | Received symbol resolution report for symbol F.US.TYAM7. Search Symbol: F.US.TYAM17. Request ID: 743702. Contract ID: 2. | 2017-04-26 08:27:31 CQG FIX Trading | Requesting market data for F.US.TYAM17 | 2017-04-26 08:27:31 CQG FIX Trading | Starting real-time market data updates for: F.US.USAM17. ID: 3 | 2017-04-26 08:27:31 CQG FIX Trading | Sending symbol resolution request for F.US.USAM17. ID: 743703 | 2017-04-26 08:27:31 CQG FIX Trading | Requesting security definition data for: F.US.USAM17. ID: 3 | 2017-04-26 08:27:31 Intraday data recording state for symbol F.US.USAM17 is set to download 'Pending'. | 2017-04-26 08:27:31 Requesting market depth updates for: F.US.TYAM17 if supported. | 2017-04-26 08:27:31 CQG FIX Trading | Requesting market data including full depth for F.US.TYAM17 | 2017-04-26 08:27:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.FVAM17.2017-04-26.depth | 2017-04-26 08:27:31 CQG FIX Trading | Received symbol resolution report for symbol F.US.USAM7. Search Symbol: F.US.USAM17. Request ID: 743703. Contract ID: 3. | 2017-04-26 08:27:31 CQG FIX Trading | Requesting market data for F.US.USAM17 | 2017-04-26 08:27:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.TYAM17.2017-04-26.depth | 2017-04-26 08:27:31 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.USAM17.2017-04-26.depth | 2017-04-26 08:27:31 Delaying start of download for F.US.FVAM17 | 2017-04-26 08:27:32 HD Request # 11 | Downloading Intraday chart data for F.US.FVAM17 to the file F.US.FVAM17.scid. Service: cqg | 2017-04-26 08:27:36 HD Request # 11 | Download start date-time: 2017-04-26 08:26:29.000 | 2017-04-26 08:27:36 HD Request # 11 | Using server: ds3.sierracharts.com port 10149 | 2017-04-26 08:27:36 Socket (38) | Creating socket. | 2017-04-26 08:27:36 HD Request # 11 | Setting DTC encoding to Binary VLS | 2017-04-26 08:27:36 HD Request # 11 | Sending historical data logon request message. | 2017-04-26 08:27:36 Requesting market depth updates for: F.US.FVAM17 if supported. | 2017-04-26 08:27:36 CQG FIX Trading | Requesting market data including full depth for F.US.FVAM17 | 2017-04-26 08:27:36 Requesting market depth updates for: F.US.USAM17 if supported. | 2017-04-26 08:27:36 CQG FIX Trading | Requesting market data including full depth for F.US.USAM17 | 2017-04-26 08:27:36 HD Request # 11 | Requesting Intraday data. Start date-time: 2017-04-26 08:26:29. Record interval: 0. Symbol: F.US.FVAM17 | 2017-04-26 08:27:36 HD Request # 11 | Decompressing data. | 2017-04-26 08:27:36 HD Request # 11 | Receiving Intraday data for F.US.FVAM17 starting at 2017-04-26 08:26:29 | 2017-04-26 08:27:36 HD Request # 11 | Timestamp of first Intraday data file record written: 2017-04-26 08:26:29 | 2017-04-26 08:27:36 Socket (38) | Initiating close of socket by core. | 2017-04-26 08:27:36 Socket (38) | Shutdown started. Waiting for graceful close. | 2017-04-26 08:27:36 Historical data download thread signaled to stop. | 2017-04-26 08:27:36 Socket (38) | Socket gracefully closed by remote side. | 2017-04-26 08:27:36 Socket (38) | Closed. | 2017-04-26 08:27:36 HD Request # 11 | Received 127 records from 2017-04-26 08:26:29 to 2017-04-26 08:27:30 (61.0 seconds) and wrote 122 records for F.US.FVAM17 | 2017-04-26 08:27:36 HD Request # 11 | Intraday download COMPLETE for F.US.FVAM17. Completion time: 0s. Unique request ID: 10 | 2017-04-26 08:27:36 Removed historical data download ID 10 | 2017-04-26 08:27:36 Real-time Intraday chart data file updates started for F.US.FVAM17 | 2017-04-26 08:27:36 Intraday chart data file opened for F.US.FVAM17 | 2017-04-26 08:27:36 HD Request # 12 | Downloading Intraday chart data for F.US.TYAM17 to the file F.US.TYAM17.scid. Service: cqg | 2017-04-26 08:27:36 HD Request # 12 | Download start date-time: 2017-04-26 08:26:34.000 | 2017-04-26 08:27:36 HD Request # 12 | Using server: ds4.sierracharts.com port 10149 | 2017-04-26 08:27:36 Socket (39) | Creating socket. | 2017-04-26 08:27:36 HD Request # 12 | Setting DTC encoding to Binary VLS | 2017-04-26 08:27:36 HD Request # 12 | Sending historical data logon request message. | 2017-04-26 08:27:36 HD Request # 12 | Requesting Intraday data. Start date-time: 2017-04-26 08:26:34. Record interval: 0. Symbol: F.US.TYAM17 | 2017-04-26 08:27:37 HD Request # 12 | Decompressing data. | 2017-04-26 08:27:37 HD Request # 12 | Receiving Intraday data for F.US.TYAM17 starting at 2017-04-26 08:26:34 | 2017-04-26 08:27:37 HD Request # 12 | Timestamp of first Intraday data file record written: 2017-04-26 08:27:00 | 2017-04-26 08:27:37 Socket (39) | Initiating close of socket by core. | 2017-04-26 08:27:37 Socket (39) | Shutdown started. Waiting for graceful close. | 2017-04-26 08:27:37 Historical data download thread signaled to stop. | 2017-04-26 08:27:37 Socket (39) | Socket gracefully closed by remote side. | 2017-04-26 08:27:37 Socket (39) | Closed. | 2017-04-26 08:27:37 HD Request # 12 | Received 17 records from 2017-04-26 08:26:34 to 2017-04-26 08:27:17 (43.0 seconds) and wrote 3 records for F.US.TYAM17 | 2017-04-26 08:27:37 HD Request # 12 | Intraday download COMPLETE for F.US.TYAM17. Completion time: 0s. Unique request ID: 11 | 2017-04-26 08:27:37 Removed historical data download ID 11 | 2017-04-26 08:27:37 Real-time Intraday chart data file updates started for F.US.TYAM17 | 2017-04-26 08:27:37 Intraday chart data file opened for F.US.TYAM17 | 2017-04-26 08:27:37 HD Request # 13 | Downloading Intraday chart data for F.US.USAM17 to the file F.US.USAM17.scid. Service: cqg | 2017-04-26 08:27:37 HD Request # 13 | Download start date-time: 2017-04-26 08:25:32.000 | 2017-04-26 08:27:37 HD Request # 13 | Using server: ds3.sierracharts.com port 10149 | 2017-04-26 08:27:37 Socket (40) | Creating socket. | 2017-04-26 08:27:37 HD Request # 13 | Setting DTC encoding to Binary VLS | 2017-04-26 08:27:37 HD Request # 13 | Sending historical data logon request message. | 2017-04-26 08:27:37 HD Request # 13 | Requesting Intraday data. Start date-time: 2017-04-26 08:25:32. Record interval: 0. Symbol: F.US.USAM17 | 2017-04-26 08:27:37 HD Request # 13 | Decompressing data. | 2017-04-26 08:27:37 HD Request # 13 | Receiving Intraday data for F.US.USAM17 starting at 2017-04-26 08:25:32 | 2017-04-26 08:27:37 HD Request # 13 | Timestamp of first Intraday data file record written: 2017-04-26 08:26:51 | 2017-04-26 08:27:37 Socket (40) | Initiating close of socket by core. | 2017-04-26 08:27:37 Socket (40) | Shutdown started. Waiting for graceful close. | 2017-04-26 08:27:37 Socket (40) | Socket gracefully closed by remote side. | 2017-04-26 08:27:37 Socket (40) | Closed. | 2017-04-26 08:27:37 Historical data download thread signaled to stop. | 2017-04-26 08:27:37 HD Request # 13 | Received 6 records from 2017-04-26 08:25:32 to 2017-04-26 08:27:00 (88.0 seconds) and wrote 4 records for F.US.USAM17 | 2017-04-26 08:27:37 HD Request # 13 | Intraday download COMPLETE for F.US.USAM17. Completion time: 0s. Unique request ID: 12 | 2017-04-26 08:27:37 Removed historical data download ID 12 | 2017-04-26 08:27:37 Real-time Intraday chart data file updates started for F.US.USAM17 | 2017-04-26 08:27:37 Intraday chart data file opened for F.US.USAM17 | 2017-04-26 08:27:37 Opened cached Intraday file: C:\SierraChart\Data\F.US.FVAM17.scid | 2017-04-26 08:27:41 Opened cached Intraday file: C:\SierraChart\Data\F.US.TYAM17.scid | 2017-04-26 08:27:52 Opened cached Intraday file: C:\SierraChart\Data\F.US.USAM17.scid | 2017-04-26 08:27:52 |
| [2017-04-26 17:20:55] |
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These are the relevant messages: CQG websocket socket (22) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-04-26 08:27:27 *
CQG websocket socket (22) | Socket send error. Windows error code 10054: An existing connection was forcibly closed by the remote host. | 2017-04-26 08:27:27 CQG websocket socket (22) | Socket gracefully closed by remote side. | 2017-04-26 08:27:27 CQG websocket socket (22) | Received socket Close event | 2017-04-26 08:27:27 CQG websocket socket (22) | Initiating close of socket by core. | 2017-04-26 08:27:27 CQG websocket | Network socket for websocket has been closed by remote side. | 2017-04-26 08:27:27 CQG FIX Trading | Websocket closed. | 2017-04-26 08:27:27 Connection to the external service has been lost. | 2017-04-26 08:27:27 There is not anything we can do. We just know there is some connectivity problem or a server issue causing the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-26 18:47:09] |
| User839162 - Posts: 82 |
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So is this a problem on CQG's end? Would switching to Rithmic Data solve this problem, or will I experience the same problems? It's unacceptable to have disconnects while trading. Please provide me with some sort of solution? |
| [2017-04-26 18:58:26] |
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Based on the fact that we do hear about many disconnect issues with CQG connections, we do think the problem would be minimized or eliminated when using Rithmic. You can also look at using the new CTS connection model that is supported: https://www.sierrachart.com/index.php?page=doc/CTS_T4.php#SetupInstructionsForAdvancedLowCostConnectionModel Check with your broker to see if they support CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-04-26 18:59:12
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| [2017-04-27 07:20:46] |
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If you will be switching to Rithmic, then after you do that, you need to change the symbols of the charts to match the Rithmic symbols. Here is the documentation for that: Changing the Symbol of a Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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