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Date/Time: Mon, 06 May 2024 21:47:35 +0000



I can't trade. log message OEC order update (rejected):

View Count: 6099

[2017-04-24 13:48:44]
User252419 - Posts: 235
Hello,
I see this when I place an order in my live account.

Trade Activity Log: File read result: 25653 records inserted. 1028 fill records inserted. 295 records filtered. | 2017-04-21 05:08:50
Trade Activity Log: File date-time limits: Sim records date-time limit is 2017-04-06 00:00:00. Non-sim records date-time limit is 2017-01-18 00:00:00. Non-sim fill record date-time limit is 2016-04-21 00:00:00. | 2017-04-21 05:08:50
Order Modification Error: User order modification ignored. New price is the same during a price modify. Internal Order ID: 1964. Service Order ID: 189440560 | 2017-04-21 10:12:51
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1967. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:41:56 *
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1970. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:42:19 *
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1973. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:42:43 *
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1976. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:43:17 *
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1979. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:44:57 *
Order Error - OEC order update (Rejected). Text: Invalid account Unknown account(s). Internal Order ID: 1985. Service Order ID: (none). Symbol: ESM7 | 2017-04-24 08:46:29 *
[2017-04-24 16:57:22]
Sierra Chart Engineering - Posts: 104368
Select Global Settings >> Data/Trade Service Settings.

Refer to step 7 here to set your Trade Account:
http://www.sierrachart.com/index.php?page=doc/GAINCapitalOECTrader.php#SetupInstructions

After that try submitting an order again. If you are not sure of the account number contact Gain Capital.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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