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Direct MessagesDate/Time: Mon, 06 May 2024 21:43:16 +0000
Professional Data Not Available
View Count: 679
| [2017-04-06 19:18:27] |
| User301798 - Posts: 9 |
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Its been several days since I've activated my subscription and I've been waiting for my real time data for equities, NYSE and NASDAQ. I've sent several requests via support tickets and got one response with no follow up. I contacted Barchart as they provide the data feed and was told today (after two days of leaving messages with them) that this type of data is not supported. I've added funds to my service balance and spent several days setting up workspaces. Sierra Chart always says they serve professionals but this appears to not be the case. I've requested a phone call but have not received one so I'm trying here to get support.
Date Time Of Last Edit: 2017-04-06 19:20:43
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| [2017-04-06 20:33:19] |
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We apologize for the delay. We should have followed up sooner. We just have been very busy and needed time to look into the implementation details of how to support the professional exchanges for US equities. Currently they are only supported for futures. We may still be able to do that for you. Anyway we have followed up to your Account Support Ticket and recommend using IQ Feed for the time being. By what method did you request a phone call? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2017-04-07 13:06:19] |
| User301798 - Posts: 9 |
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I requested a call in my original ticket, then again on my second response to the ticket. Thank you for following up on this issue- it appears we are going to be able to make everything work via DTN. As this is a more expensive route, I hope that y'all continue working towards having access to equities data for professionals via the Sierra Data Feed.
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| [2017-04-07 17:31:09] |
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OK we apologize for not recognizing that you wanted a call. Maybe we did not call because we were not sure how it was going to help and we needed to contact Barchart first. For reference, here is the IQ Feed instructions: http://www.sierrachart.com/index.php?page=doc/DTNIQFeed.html In the coming weeks, we will look into adding support for professionals for US equities. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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