Support Board

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Hi there,

I tried Sierra some years ago and recently came back to Sierra due to hearing of the following:
- your volume profile and supporting volume analysis tools had come a long ways
- you have a bookmap like tool (market depth historical)
- your SC data feed is talked about by your staff on the forums as top tier
- your desire to create tools such as reconstructed tape specifically for your SC data feed

All the above sounds good on the surface until I have started to use it. It feels like the SC business model is to offer the same tools as your competitors - on the surface, but these tools lack complete functionality to be really usable and useful to traders. The offering of the tools is only superficially useful. If you are going to offer facilities for order entry, then offer it fully rather than just basic application. If you are going to offer market depth related tools to take on Bookmap, commit to it entirely and add real value for traders. I would far far rather use complete tools than get baited into buying SC for X months and later find out that features are lacking which limit its usefulness.

When I have alerted some of these short comings to Sierra on the support board it has always been a replied abruptly and somewhat rude by Sierra staff.

I consider Sierra my business partner and as such I deplore you - please, please consider my comments within your business model. Write software for traders that does the intended job well rather than superficially well. Listen to and respect your customers because you really do need them, and they need you - it is a business partnership.

There is no need to reply to this email, I only write it to you in hopes of sparking some open minded thought without defensive backlash.

SC business model is to offer the same tools as your competitors - on the surface, but these tools lack complete functionality to be really usable and useful to traders.

If you are going to offer facilities for order entry, then offer it fully rather than just basic application.

and as such I deplore you

Your comments are not fair here. Sierra Chart offers very very complete and capable functionality . We are also not baiting you into anything. You can evaluate Sierra Chart for up to a month for free, you can also just pay for a single month and make sure it meets your requirements.

If you are also even aware of the amount of hard work and superior engineering which goes into Sierra Chart, you would have tremendous respect for it. We are confident that nobody even comes close to the quality of engineering that we offer. While sometimes when we make changes or additions, there are some issues, we do get those corrected quickly.


It might also have been you who asked for the ability to do different Volume filtering with some of the volume studies within the same chart. This was not even technically possible and would be extraordinarily difficult to implement. We were very clear, that this simply was something that was not going to come.

Your software is complex to use and lacks user friendliness people are used to with windows applications,

but I had faith in what I was reading on the support boards.

I'm simply saying that there are many features offered that are only average when instead they could be really useful.

Since you brought up volume filtering. My previous request was specifically regarding volume filtering for cumulative delta. Every software I have ever used for cumulative delta has allowed this. This is not complex stuff, if it is, then your overall architecture design is flawed. It should be minimal effort to add an input into the indicator to allow for filtering - if it is, your design is flawed. Sspeaking from one software developer to another, it really is that simple.

The DOM and the market depth historical tool update the book sluggishly. The market depth historical tool seems to have some sort of heartbeat updating rather than immediately as the orders change. You may think to yourself, so what, its only 1 second (or whatever it is), but it matters. Its enough to measure if those orders got pulled. Bookmap will update the screen way way way more and it will update the book values in a way that feels more snappy. I don't have hard data on the DOM updates because I don't really know how I could collect such, but it definitely feels like its processing the data and displaying it to the user faster and more frequent.

The DOM has basic functionality only. Lacks useful features to handle scale-in / out trading. Scale in/out trading is fairly is common trading usage guys. Many many many traders scale in/out around a core position. You need to be able to move orders around instantly and ideally reflect your theoretical average somehow and somewhere. Moving a stack of orders is too tedious currently.

implies I am wasting time with useless requests.