Date/Time: Sun, 16 Jun 2019 07:56:43 +0000
Can't log in to Sierra Chart Data
|User27083 - Posts: 1|
I've been unable to get a Transact feed to connect to Sierra charts all day. The Sierra error prompt I keep getting is:
"GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-08-16 10:55:07
GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-08-16 10:55:09
Error connecting socket: Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-08-16 10:55:10"
I contacted Transact/Infinity. They told me this is a Sierra issue and that Sierra tech people are working to resolve the problem. I asked, when it might be fixed and they said they didn't know, suggesing that I connect you on the support board.
Would you please tell me when you expect this issue will be fixed?
Date Time Of Last Edit: 2013-08-16 22:23:18
Sierra Chart Engineering - Posts: 72845
That is an interesting response from TransAct. This is not a Sierra Chart issue and we are not working to resolve this problem.
Usually a problem like this is due to a firewall on your system blocking the connection to the TransAct bridge software or the port 1869 is in use on your system.
Here is the relevant help topic for this:
Sierra Chart Support - Engineering Level
Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
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