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daily pivot points

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[2013-08-15 18:53:44] #1 [Go To First Post]
Dennis B. - Posts: 263
On the ESU intraday-charts the daily pivots are acting strange. Version 1010 and 1011. Seem to float or something.

[2013-08-15 18:55:54] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Post an image of the chart, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-15 19:12:53] #3 [Go To First Post]
Dennis B. - Posts: 263
That won't work, they jump up and down...no problems ver.996

[2013-08-15 23:24:05] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Please refer to this help topic: http://www.sierrachart.com/index.php?l=doc/helpdetails65.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-16 19:25:21] #5 [Go To First Post]
Dennis B. - Posts: 263
Chart image requested Not sure if this is correct, could not find a clipboard in Win XP http://www.sierrachart.com/image.php?l=1376680668991.png Date Time Of Last Edit: 2013-08-16 20:21:23

[2013-08-16 19:27:20] #6 [Go To First Post]
Dennis B. - Posts: 263
Well it worked, funny, the pivot point study is fine till about 1 est then gets weird.

[2013-08-16 19:40:11] #7 [Go To First Post]
Dennis B. - Posts: 263
One other thing..the "new pivot point" goes up and or down with each change in price.

[2013-08-16 20:31:07] #8 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There must be some chart settings or study settings which are not set properly. We need to get a Chartbook for testing. Please provide it by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile It should only contain a single chart demonstrating the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-16 20:43:10] #9 [Go To First Post]
M5amhan - Posts: 468
this also happens to me at random times.. the pivots will tick along with price and actually move. i plot daily, weekly, and monthly pivots on 1 chart and when this happens the daily ones will disappear then the rest will like float and tick with the price ticks it is fixed when i switch to another symbol and come back though

[2013-08-17 15:15:39] #10 [Go To First Post]
Dennis B. - Posts: 263
Like I said no problems with 996,just when I upgraded to 1010 then 1011. I did not make any changes to the pivot point study or any other study that I'm using. Since it's ok till about 1 est I'm thinking it must be a data issue. Using DTN-IQ

[2013-08-17 22:35:31] #11 [Go To First Post]
M5amhan - Posts: 468
its not a data thing.. we are using different data providers and get the same problem all i was saying is you dont have to be stuck on 996, a fix to this is just switching to another symbol and switching back and its fixed say you are on ESU3 and pivots start jumping, switch to NQU3 then back to ESU3 and its fixed

[2013-08-17 23:12:15] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You should not have to change the symbol of a chart to resolve this. Something is not right and we need to get a Chartbook with your configuration to look into the problem and monitor for it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-18 00:01:54] #13 [Go To First Post]
M5amhan - Posts: 468
ok here is one i made, deleted all studies except for how i have the pivots set up.. also deleted other charts if needed exactly as is used then just let me know Date Time Of Last Edit: 2013-08-18 00:05:12


SierraSupport.cht - Attached On 2013-08-18 00:00:22 UTC - Size: 93.6 KB - 443 views

[2013-08-19 09:03:47] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This Chartbook is not useful because the studies are password protected. In addition to getting a Chartbook we also need to know the Time Zone setting you are using in Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2013-08-19 12:23:41] #15 [Go To First Post]
M5amhan - Posts: 468
sorry i forgot about that.. & Chicago CST


SierraSupport.cht - Attached On 2013-08-19 12:23:35 UTC - Size: 93.6 KB - 532 views

[2013-08-19 19:06:44] #16 [Go To First Post]
Dennis B. - Posts: 263
Pivot points went weird again, so tried your little trick trade2day1,it worked!! Next time my Ford won't start I'll turn it into a Chevy and back again. LOL

[2013-08-19 19:08:57] #17 [Go To First Post]
M5amhan - Posts: 468
you may want to post your chartbook for them to look at since it sounds like it happens to you much more often

[2013-08-21 16:40:55] #18 [Go To First Post]
Dennis B. - Posts: 263
Actually you don't have to go to a different symbol to correct the pivots. Just switch the time frame. Take a 5min ES, switch to a 10min and then back again. Still say this is a DTN issue.

[2013-08-21 17:54:48] #19 [Go To First Post]
Dennis B. - Posts: 263
DTN came out with a new version 5.1 today (not a beta) Will upgrade and see if corrects pivot point issues.

[2013-08-21 18:16:33] #20 [Go To First Post]
Dennis B. - Posts: 263
DTN version 5.1 made no difference.

[2013-08-21 18:35:33] #22 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Disregard the previous posting ( deleted) we just made in this thread. We had a misunderstanding about who the user was, the post was in response to. In response to post 18, Dennis, provide an image of the chart when you have the problem and also a Chartbook. Otherwise, we cannot help with your specific issue. The one Chartbook we have been given is a very specialized set up and surely a different set up than what you are using. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-21 18:36:27

[2013-08-21 18:57:28] #23 [Go To First Post]
Dennis B. - Posts: 263
http://www.sierrachart.com/image.php?l=1377111180272.png Chart as requested, getting you my chartbook, just too hard for me..sorry. At this point I know a quick work -around so can live with it.

[2013-08-21 18:57:54] #24 [Go To First Post]
M5amhan - Posts: 468
we are experiencing the same problem though.. however i am only posting because i figured out what my problem is in case it helps with Dennis you see how I have mine set up streaming from the daily charts for accurate pivots.. well sometimes I switch the daily chart to a study collection using volume at the bottom for a second then switch it back to regular.. I have always done this but its just recently started to make them float/tick with price. it will likely do this if you try it out on the chartbook i sent you

[2013-08-22 13:19:02] #25 [Go To First Post]
Dennis B. - Posts: 263
http://www.sierrachart.com/image.php?l=1377177494662.png Clearer picture of problem.

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