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Date/Time: Wed, 17 Jan 2018 03:10:58 +0000



SC 959 : I have problems with this message

Support Request:
[2013-04-02 17:05:35]
salsem - Posts: 43
Hello Support SC
TT Gateway Status: Fill server for the ICE_IPE-A exchange is Open | 2013-04-02 12:59:37
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\C.Book11-CC,KC..cht | 2013-04-02 12:59:48


Thanks in advance
[2013-04-02 18:24:12]
Sierra Chart Engineering - Posts: 56209
Is that Chartbook file set to automatically open? If so, then remove it through Global Settings >> General Settings >>Files to Open on Start Up.

Delete this Chartbook:
C:\SierraChart\Data\C.Book11-CC,KC..cht

It appears to not be valid.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-02 18:24:24
[2013-04-02 18:28:27]
salsem - Posts: 43

Charts book will not open !
numbers from 1 to 10 is fine

chart book 11-12-13-14 not opens

please help


The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\C.Book11-CC,KC.cht | 2013-04-02 14:20:33
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\C.Book12-CT,SB..cht | 2013-04-02 14:21:07
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\C.Book13-BRN ,GAS.cht | 2013-04-02 14:21:20
The Chartbook file is not a valid Chartbook. File: C:\SierraChart\Data\C.Book14-HE ,LE.cht | 2013-04-02 14:21:34

[2013-04-02 19:04:49]
Sierra Chart Engineering - Posts: 56209
It appears these Chartbooks are no longer valid. Something has likely gone wrong with saving them on your system.

Please use backup Chartbooks as documented here:
http://www.sierrachart.com/index.php?l=doc/doc_Chartbooks.html#BackupChartbook
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.

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