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Date/Time: Sun, 29 May 2022 01:17:35 +0000



CTS Fix connection, can not cancel attached orders!

View Count: 1388

[2013-08-13 12:31:20]
User85195 - Posts: 56
it happened twice in a roll:

1st time, I went long CL with 2 contracts. and dragged Takeprofit orders down to exit at breakeven. I was filled but my stoploss orders remained there on screen. all my effort to cancel them manually resulted in the following error messages.


CTS FIX: OCO Pull. Service Order ID: ..46F2A267-31A0-4C8E-8DFB-FF3B29A048D1 | 2013-08-13 21:15:12
CTS FIX: OCO Pull. Service Order ID: ..C3BADA1B-6385-4C7A-B1B1-1A99176F8D90 | 2013-08-13 21:15:14
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18625.9263691.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18628.9263694.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:15:23
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:15:23
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:16:45
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:16:45
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:16:50
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:16:50

2nd time, I was long again with 2 contracts. this time it hit my stoploss. but the attached takeprofit orders remained on screen! and I also couldn't cancel them manually!

CTS FIX: OCO Pull. Service Order ID: ..C3BADA1B-6385-4C7A-B1B1-1A99176F8D90 | 2013-08-13 21:19:25
CTS FIX: OCO Pull. Service Order ID: ..46F2A267-31A0-4C8E-8DFB-FF3B29A048D1 | 2013-08-13 21:19:25
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18651.663785.NONE | 2013-08-13 21:22:39
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18654.663782.NONE | 2013-08-13 21:22:39
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18651.663785.NONE | 2013-08-13 21:30:25
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18654.663782.NONE | 2013-08-13 21:30:25

[2013-08-13 12:50:15]
User85195 - Posts: 56
and it just happened again. it seemed that one of the attached orders will always remain on the screen after the other one had been filled. and the only way to get rid of them from my screen was to restart sierra chart.
[2013-08-13 12:52:30]
User85195 - Posts: 56
I was running build 997 yesterday and didn't have this problem. it only started occurring since I updated to 1007.
[2013-08-13 16:48:17]
Sierra Chart Engineering - Posts: 102918
We are looking this over.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-13 18:29:54]
Sierra Chart Engineering - Posts: 102918
We are going to be doing some testing and see what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-13 19:53:40]
Al SC Developer - Posts: 434
This will be resolved in ver 1010, when available.
[2013-08-13 20:35:11]
Sierra Chart Engineering - Posts: 102918
We will put out a new version in about an hour.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-13 23:38:10]
Sierra Chart Engineering - Posts: 102918
We are releasing a new version now. We apologize for the delay. Anytime after about 10 minutes from now, update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2013-08-14 13:45:57]
User85195 - Posts: 56
I've updated to 1010, now the orders do get cancelled, but it takes an awfully long time to do so...
Date Time Of Last Edit: 2013-08-14 13:46:39
[2013-08-15 02:32:33]
Sierra Chart Engineering - Posts: 102918
We do not notice any delay with the canceling of orders using CTS FIX.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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