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Date/Time: Fri, 26 Apr 2024 17:58:21 +0000



Post From: CTS Fix connection, can not cancel attached orders!

[2013-08-13 12:31:20]
User85195 - Posts: 60
it happened twice in a roll:

1st time, I went long CL with 2 contracts. and dragged Takeprofit orders down to exit at breakeven. I was filled but my stoploss orders remained there on screen. all my effort to cancel them manually resulted in the following error messages.


CTS FIX: OCO Pull. Service Order ID: ..46F2A267-31A0-4C8E-8DFB-FF3B29A048D1 | 2013-08-13 21:15:12
CTS FIX: OCO Pull. Service Order ID: ..C3BADA1B-6385-4C7A-B1B1-1A99176F8D90 | 2013-08-13 21:15:14
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18625.9263691.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18628.9263694.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:15:19
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:15:23
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:15:23
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:16:45
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:16:45
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18634.9263704.NONE | 2013-08-13 21:16:50
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18637.9263707.NONE | 2013-08-13 21:16:50

2nd time, I was long again with 2 contracts. this time it hit my stoploss. but the attached takeprofit orders remained on screen! and I also couldn't cancel them manually!

CTS FIX: OCO Pull. Service Order ID: ..C3BADA1B-6385-4C7A-B1B1-1A99176F8D90 | 2013-08-13 21:19:25
CTS FIX: OCO Pull. Service Order ID: ..46F2A267-31A0-4C8E-8DFB-FF3B29A048D1 | 2013-08-13 21:19:25
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18651.663785.NONE | 2013-08-13 21:22:39
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18654.663782.NONE | 2013-08-13 21:22:39
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18651.663785.NONE | 2013-08-13 21:30:25
There was an error with the order cancellation: Order Cancel Reject. Info: Undetermined Order. Service order ID: 18654.663782.NONE | 2013-08-13 21:30:25