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Date/Time: Fri, 03 May 2024 02:10:12 +0000



Last prerelease

View Count: 922

[2017-01-30 00:58:52]
User252419 - Posts: 235
I updated to the last prerelease version and there is one instance that does not open, it gets stuck Loading in 71% ES data. I've removed some chartbooks from this instance but still not working.
Thank you

Reading Internal Order ID file. | 2017-01-30 01:53:23
Reading Trade Orders file. | 2017-01-30 01:53:23
Reading Trade Positions file. | 2017-01-30 01:53:23
Software version: 1511 | 2017-01-30 01:53:23
Uses New Spreadsheets | 2017-01-30 01:53:23
Usage end date: 2017-02-18 | 2017-01-30 01:53:23
Enabled for: Advanced Features. | 2017-01-30 01:53:23
Enabled for: Advanced Features 2. | 2017-01-30 01:53:23
Enabled for: Sierra Chart Historical Data Service. | 2017-01-30 01:53:23
Allow Support for Sierra Chart Data Feeds is enabled. | 2017-01-30 01:53:23
Current selected Data/Trading service: GAIN Capital/OEC | 2017-01-30 01:53:23
Chart Update Interval: 500 | 2017-01-30 01:53:23
Time Zone: +01:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2017-01-30 01:53:23
2017-01-30 01:53:29 Local computer time | 2017-01-30 01:53:23
2017-01-30 00:53:29 Local computer time in UTC | 2017-01-30 01:53:23
2017-01-30 01:53:29 Local computer time in SC Time Zone | 2017-01-30 01:53:23
2017-01-30 00:53:25 Server time in UTC | 2017-01-30 01:53:23
Local computer UTC time and Server UTC time difference: 1 seconds. | 2017-01-30 01:53:23
Program path: C:\SierraChart\ | 2017-01-30 01:53:23
Data Files path: C:\SierraChart\Data\ | 2017-01-30 01:53:23
OS Version Number: 6.2 | 2017-01-30 01:53:23
Locale Setting: C | 2017-01-30 01:53:23

Created the DTC Protocol server. | 2017-01-30 01:53:23
DTC Protocol Server listening on port 11099. | 2017-01-30 01:53:23
Created the DTC Protocol historical data server. | 2017-01-30 01:53:23
HD Server Manager | Listening on port 11098 | 2017-01-30 01:53:23
Checking for new symbol settings for oec | 2017-01-30 01:53:23
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2017-01-30 01:53:23
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2017-01-30 01:53:23
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2017-01-30 01:53:23
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2017-01-30 01:53:23
Symbol settings are up-to-date for oec | 2017-01-30 01:53:23
Files to Open on Start up | Opening file: ES.cht | 2017-01-30 01:53:32
ESH7 3 Sec #6 | Reloading chart. | 2017-01-30 01:53:32
ESH7 30 Sec #14 | Reloading chart. | 2017-01-30 01:53:32
ESH7 1 Min #1 | Reloading chart. | 2017-01-30 01:53:32
Files to Open on Start up | Opening file: ZC.cht | 2017-01-30 01:53:32
ZCH7 1 Min #3 | Reloading chart. | 2017-01-30 01:53:32
ZCH7 3 Sec #6 | Reloading chart. | 2017-01-30 01:53:32
ZCH7 30 Sec #14 | Reloading chart. | 2017-01-30 01:53:32
ZCH7 #1 | Reloading chart. | 2017-01-30 01:53:32
ZCH7 300 Trades #2 | Reloading chart. | 2017-01-30 01:53:32
Files to Open on Start up | Opening file: GCL.cht | 2017-01-30 01:53:32
GCLG7 #1 | Reloading chart. | 2017-01-30 01:53:32
GCLG7 300 Trades #2 | Reloading chart. | 2017-01-30 01:53:32
GCLG7 3 Sec #4 | Reloading chart. | 2017-01-30 01:53:32
GCLH7 1 Min #5 | Reloading chart. | 2017-01-30 01:53:32
GCLG7 30 Sec #7 | Reloading chart. | 2017-01-30 01:53:32
Files to Open on Start up | Opening file: NQ.cht | 2017-01-30 01:53:32
ESH7 1 Min #1Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *
ESH7 30 Sec #14Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *
ESH7 3 Sec #6Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *
NQH7 1 Min #3 | Reloading chart. | 2017-01-30 01:53:32
NQH7 300 Trades #4 | Reloading chart. | 2017-01-30 01:53:32
NQH7 3 Sec #6 | Reloading chart. | 2017-01-30 01:53:32
NQH7 30 Sec #14 | Reloading chart. | 2017-01-30 01:53:32
ESH7 #1 | Reloading chart. | 2017-01-30 01:53:32
NQH7 Daily #2 | Reloading chart. | 2017-01-30 01:53:32
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2017-01-30 01:53:32
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2017-01-30 01:53:32
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2017-01-30 01:53:32
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2017-01-30 01:53:32
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:32 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:32 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:32 *
Intraday data recording state for symbol ESH7 is set to download 'Pending'. | 2017-01-30 01:53:36
HD Request # 2 | Downloading Intraday chart data for ESH7 to the file ESH7.scid. Service: oec | 2017-01-30 01:53:36
HD Request # 2 | Download start date-time: 2017-01-30 01:53:08.000 | 2017-01-30 01:53:36
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2017-01-30 01:53:36
Socket (1) | Creating socket. | 2017-01-30 01:53:36
Intraday data recording state for symbol ZCH7 is set to download 'Pending'. | 2017-01-30 01:53:36
Intraday data recording state for symbol GCLG7 is set to download 'Pending'. | 2017-01-30 01:53:36
Intraday data recording state for symbol GCLH7 is set to download 'Pending'. | 2017-01-30 01:53:36
Intraday data recording state for symbol NQH7 is set to download 'Pending'. | 2017-01-30 01:53:36
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
HD Request # 3 | Downloading Historical Daily chart data for NQH7. Starting date: 2017-01-27. Service: oec | 2017-01-30 01:53:36
HD Request # 3 | Requesting historical Daily data for NQH17 starting at 2017-01-26 | 2017-01-30 01:53:36
HD Request # 2 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:36
HD Request # 2 | Sending historical data logon request message. | 2017-01-30 01:53:36
HTTP connection to ds01.ddfplus.com:80 (0) | Resolved address ds01.ddfplus.com to IP 8.18.161.123. | 2017-01-30 01:53:36
HTTP connection to ds01.ddfplus.com:80 (5) | Connected. | 2017-01-30 01:53:36
HD Request # 2 | Requesting Intraday data. Start date-time: 2017-01-30 01:53:08. Record interval: 0. Symbol: ESH7 | 2017-01-30 01:53:36
HD Request # 3 | Receiving historical Daily data for NQH7 starting at 2017-01-27 | 2017-01-30 01:53:36
HD Request # 3 | Writing historical Daily data to the file NQH7.dly | 2017-01-30 01:53:36
HD Request # 3 | Received 3 records from 2017-01-27 00:00:00 to 2017-01-30 00:00:00 (4.0 days) and wrote 2 records for NQH7 | 2017-01-30 01:53:36
HD Request # 3 | Daily download COMPLETE for NQH7. Completion time: 0s. Unique request ID: 6 | 2017-01-30 01:53:36
Removed historical data download ID 6 | 2017-01-30 01:53:36

NQH7 Daily #2 | Reloading chart. | 2017-01-30 01:53:36
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
Bid Ask Depth Bars: This study can only function properly on an Intraday Chart | 2017-01-30 01:53:36 *
HD Request # 2 | Decompressing data. | 2017-01-30 01:53:36
The network socket for historical data has been closed. | 2017-01-30 01:53:36
Socket (1) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:36
HD Request # 2 | Historical data for ESH7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-01-30 01:53:36
HD Request # 2 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH7 | 2017-01-30 01:53:36
HD Request # 2 | Intraday download COMPLETE for ESH7. Completion time: 0s. Unique request ID: 1 | 2017-01-30 01:53:36
Removed historical data download ID 1 | 2017-01-30 01:53:36

HD Request # 4 | Downloading Intraday chart data for ZCH7 to the file ZCH7.scid. Service: oec | 2017-01-30 01:53:36
HD Request # 4 | Download start date-time: 2017-01-27 20:19:59.000 | 2017-01-30 01:53:36
HD Request # 4 | Using server: ds3.sierracharts.com port 10149 | 2017-01-30 01:53:36
Socket (2) | Creating socket. | 2017-01-30 01:53:36
Socket (1) | Socket gracefully closed by remote side. | 2017-01-30 01:53:37
Socket (1) | Closed. | 2017-01-30 01:53:37
HD Request # 4 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:37
HD Request # 4 | Sending historical data logon request message. | 2017-01-30 01:53:37
HD Request # 4 | Requesting Intraday data. Start date-time: 2017-01-27 20:19:59. Record interval: 0. Symbol: ZCH7 | 2017-01-30 01:53:37
HD Request # 4 | Decompressing data. | 2017-01-30 01:53:37
HD Request # 4 | Receiving Intraday data for ZCH7 starting at 2017-01-27 20:19:59 | 2017-01-30 01:53:37
The network socket for historical data has been closed. | 2017-01-30 01:53:37
Socket (2) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:37
Socket (2) | Socket gracefully closed by remote side. | 2017-01-30 01:53:37
Socket (2) | Closed. | 2017-01-30 01:53:37
HD Request # 4 | Historical data for ZCH7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-01-30 01:53:37
HD Request # 4 | Received 12 records from 2017-01-27 20:19:59 to 2017-01-27 20:19:59 (0.0 seconds) and wrote 0 records for ZCH7 | 2017-01-30 01:53:37
HD Request # 4 | Intraday download COMPLETE for ZCH7. Completion time: 2s. Unique request ID: 2 | 2017-01-30 01:53:37
Removed historical data download ID 2 | 2017-01-30 01:53:37

HD Request # 5 | Downloading Intraday chart data for GCLG7 to the file GCLG7.scid. Service: nymex | 2017-01-30 01:53:37
HD Request # 5 | Download start date-time: 2017-01-20 20:29:43.000 | 2017-01-30 01:53:37
HD Request # 5 | Using server: ds7.sierracharts.com port 10149 | 2017-01-30 01:53:37
Socket (3) | Creating socket. | 2017-01-30 01:53:37
HD Request # 5 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:37
HD Request # 5 | Sending historical data logon request message. | 2017-01-30 01:53:37
HD Request # 5 | Requesting Intraday data. Start date-time: 2017-01-20 20:29:43. Record interval: 0. Symbol: CLG17 | 2017-01-30 01:53:37
HD Request # 5 | Decompressing data. | 2017-01-30 01:53:37
HD Request # 5 | Receiving Intraday data for GCLG7 starting at 2017-01-20 20:29:43 | 2017-01-30 01:53:37
The network socket for historical data has been closed. | 2017-01-30 01:53:37
Socket (3) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:37
Socket (3) | Socket gracefully closed by remote side. | 2017-01-30 01:53:37
Socket (3) | Closed. | 2017-01-30 01:53:37
HD Request # 5 | Historical data for GCLG7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-01-30 01:53:37
HD Request # 5 | Received 1 record from 2017-01-20 20:29:43 to 2017-01-20 20:29:43 (0.0 seconds) and wrote 0 records for GCLG7 | 2017-01-30 01:53:37
HD Request # 5 | Intraday download COMPLETE for GCLG7. Completion time: 1s. Unique request ID: 3 | 2017-01-30 01:53:37
Removed historical data download ID 3 | 2017-01-30 01:53:37

HD Request # 6 | Downloading Intraday chart data for GCLH7 to the file GCLH7.scid. Service: oec | 2017-01-30 01:53:37
HD Request # 6 | Download start date-time: 2017-01-30 01:52:31.000 | 2017-01-30 01:53:37
HD Request # 6 | Using server: ds4.sierracharts.com port 10149 | 2017-01-30 01:53:37
Socket (4) | Creating socket. | 2017-01-30 01:53:37
HD Request # 6 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:37
HD Request # 6 | Sending historical data logon request message. | 2017-01-30 01:53:37
HD Request # 6 | Requesting Intraday data. Start date-time: 2017-01-30 01:52:31. Record interval: 0. Symbol: GCLH7 | 2017-01-30 01:53:37
HD Request # 6 | Decompressing data. | 2017-01-30 01:53:40
The network socket for historical data has been closed. | 2017-01-30 01:53:40
Socket (4) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:40
Socket (4) | Socket gracefully closed by remote side. | 2017-01-30 01:53:40
Socket (4) | Closed. | 2017-01-30 01:53:40
HD Request # 6 | Historical data for GCLH7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-01-30 01:53:40
HD Request # 6 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for GCLH7 | 2017-01-30 01:53:40
HD Request # 6 | Intraday download COMPLETE for GCLH7. Completion time: 1s. Unique request ID: 4 | 2017-01-30 01:53:40
Removed historical data download ID 4 | 2017-01-30 01:53:40

HD Request # 7 | Downloading Intraday chart data for NQH7 to the file NQH7.scid. Service: oec | 2017-01-30 01:53:40
HD Request # 7 | Download start date-time: 2017-01-30 01:53:08.000 | 2017-01-30 01:53:40
HD Request # 7 | Using server: ds3.sierracharts.com port 10149 | 2017-01-30 01:53:40
Socket (5) | Creating socket. | 2017-01-30 01:53:40
HD Request # 7 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:40
HD Request # 7 | Sending historical data logon request message. | 2017-01-30 01:53:40
HD Request # 7 | Requesting Intraday data. Start date-time: 2017-01-30 01:53:08. Record interval: 0. Symbol: NQH7 | 2017-01-30 01:53:40
HD Request # 7 | Decompressing data. | 2017-01-30 01:53:40
The network socket for historical data has been closed. | 2017-01-30 01:53:40
Socket (5) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:40
Socket (5) | Socket gracefully closed by remote side. | 2017-01-30 01:53:40
Socket (5) | Closed. | 2017-01-30 01:53:40
HD Request # 7 | Historical data for NQH7 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2017-01-30 01:53:40
HD Request # 7 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQH7 | 2017-01-30 01:53:40
HD Request # 7 | Intraday download COMPLETE for NQH7. Completion time: 0s. Unique request ID: 5 | 2017-01-30 01:53:40
Removed historical data download ID 5 | 2017-01-30 01:53:40


GAIN Capital/OEC | Connecting to trading server sim.gainfutures.com. Port: 9300. | 2017-01-30 01:53:40
GAIN Capital FIX Trading socket (6) | Creating socket. | 2017-01-30 01:53:40
GAIN Capital FIX Trading: Sending the Logon message. | 2017-01-30 01:53:41
GAIN Capital FIX Trading | Connected to trading server. | 2017-01-30 01:53:41
GAIN Capital/OEC | Connecting to market data server sim.gainfutures.com:9301. | 2017-01-30 01:53:41
GAIN Capital FAST Data socket (7) | Creating socket. | 2017-01-30 01:53:41
GAIN Capital FAST Data: Sending the Hello message. | 2017-01-30 01:53:41
GAIN Capital FAST Data: Sending the Logon message. | 2017-01-30 01:53:41
GAIN Capital/OEC | Connected to data and trading server. | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: ESZ6. ID: 1 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: ESZ6. ID: 1 | 2017-01-30 01:53:41
Intraday data recording state for symbol ESZ6 is set to download 'Pending'. | 2017-01-30 01:53:41
Delaying start of download for ESZ6 | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: NQH7. ID: 2 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: NQH7. ID: 2 | 2017-01-30 01:53:41
Requesting market depth updates for: NQH7 if supported. | 2017-01-30 01:53:41
Intraday data recording state for symbol NQH7 is set to download 'Pending'. | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: GCLG7. ID: 3 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: GCLG7. ID: 3 | 2017-01-30 01:53:41
Intraday data recording state for symbol GCLG7 is set to download 'Pending'. | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: ESH7. ID: 4 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: ESH7. ID: 4 | 2017-01-30 01:53:41
Intraday data recording state for symbol ESH7 is set to download 'Pending'. | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: GCLH7. ID: 5 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: GCLH7. ID: 5 | 2017-01-30 01:53:41
Requesting market depth updates for: GCLH7 if supported. | 2017-01-30 01:53:41
Intraday data recording state for symbol GCLH7 is set to download 'Pending'. | 2017-01-30 01:53:41
Symbol Error - ESZ6 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-01-30 01:53:41
Symbol Error - ESZ6 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-01-30 01:53:41
GAIN Capital/OEC | Starting real-time market data updates for: ZCH7. ID: 6 | 2017-01-30 01:53:41
GAIN Capital/OEC | Requesting security definition data for: ZCH7. ID: 6 | 2017-01-30 01:53:41
Requesting market depth updates for: ZCH7 if supported. | 2017-01-30 01:53:41
Intraday data recording state for symbol ZCH7 is set to download 'Pending'. | 2017-01-30 01:53:41
HD Request # 8 | Downloading Intraday chart data for ESZ6 to the file ESZ6.scid. Service: cme | 2017-01-30 01:53:41
HD Request # 8 | Download start date-time: 2016-12-16 15:29:59.000 | 2017-01-30 01:53:41
HD Request # 8 | Using server: ds1.sierracharts.com port 10149 | 2017-01-30 01:53:41
Socket (8) | Creating socket. | 2017-01-30 01:53:41
Symbol Error - GCLG7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-01-30 01:53:42
Symbol Error - GCLG7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-01-30 01:53:42
Requesting market depth updates for: ESH7 if supported. | 2017-01-30 01:53:42
Requesting market depth updates for: GCLG7 if supported. | 2017-01-30 01:53:42
HD Request # 8 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:42
HD Request # 8 | Sending historical data logon request message. | 2017-01-30 01:53:42
HD Request # 8 | Requesting Intraday data. Start date-time: 2016-12-16 15:29:59. Record interval: 0. Symbol: ESZ16 | 2017-01-30 01:53:42
Symbol Error - GCLG7 is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract | 2017-01-30 01:53:42
HD Request # 8 | Decompressing data. | 2017-01-30 01:53:42
HD Request # 8 | Receiving Intraday data for ESZ6 starting at 2016-12-16 15:29:59 | 2017-01-30 01:53:42
The network socket for historical data has been closed. | 2017-01-30 01:53:42
Socket (8) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:42
HD Request # 8 | Received 6 records from 2016-12-16 15:29:59 to 2016-12-16 15:29:59 (0.0 seconds) and wrote 0 records for ESZ6 | 2017-01-30 01:53:42
HD Request # 8 | Intraday download COMPLETE for ESZ6. Completion time: 0s. Unique request ID: 7 | 2017-01-30 01:53:42
Removed historical data download ID 7 | 2017-01-30 01:53:42
Real-time Intraday chart data file updates started for ESZ6 | 2017-01-30 01:53:42
Intraday chart data file opened for ESZ6 | 2017-01-30 01:53:42

Delaying start of download for NQH7 | 2017-01-30 01:53:42
Socket (8) | Socket gracefully closed by remote side. | 2017-01-30 01:53:42
Socket (8) | Closed. | 2017-01-30 01:53:42
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ESH7.2017-01-30.depth | 2017-01-30 01:53:43
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCLH7.2017-01-30.depth | 2017-01-30 01:53:46
HD Request # 9 | Downloading Intraday chart data for NQH7 to the file NQH7.scid. Service: oec | 2017-01-30 01:53:46
HD Request # 9 | Download start date-time: 2017-01-30 01:53:08.000 | 2017-01-30 01:53:46
HD Request # 9 | Using server: ds4.sierracharts.com port 10149 | 2017-01-30 01:53:46
Socket (9) | Creating socket. | 2017-01-30 01:53:46
HD Request # 9 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:46
HD Request # 9 | Sending historical data logon request message. | 2017-01-30 01:53:46
HD Request # 9 | Requesting Intraday data. Start date-time: 2017-01-30 01:53:08. Record interval: 0. Symbol: NQH7 | 2017-01-30 01:53:47
GAIN Capital/OEC | Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2017-01-30 01:53:47
HD Request # 9 | Decompressing data. | 2017-01-30 01:53:47
HD Request # 9 | Receiving Intraday data for NQH7 starting at 2017-01-30 01:53:08 | 2017-01-30 01:53:47
HD Request # 9 | Timestamp of first Intraday data file record written: 2017-01-30 01:53:23 | 2017-01-30 01:53:47
The network socket for historical data has been closed. | 2017-01-30 01:53:47
Socket (9) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:47
HD Request # 9 | Received 3 records from 2017-01-30 01:53:08 to 2017-01-30 01:53:23 (15.0 seconds) and wrote 2 records for NQH7 | 2017-01-30 01:53:47
HD Request # 9 | Intraday download COMPLETE for NQH7. Completion time: 1s. Unique request ID: 8 | 2017-01-30 01:53:47
Removed historical data download ID 8 | 2017-01-30 01:53:47
Real-time Intraday chart data file updates started for NQH7 | 2017-01-30 01:53:47
Intraday chart data file opened for NQH7 | 2017-01-30 01:53:47

HD Request # 10 | Downloading Intraday chart data for GCLG7 to the file GCLG7.scid. Service: nymex | 2017-01-30 01:53:47
HD Request # 10 | Download start date-time: 2017-01-20 20:29:43.000 | 2017-01-30 01:53:47
HD Request # 10 | Using server: ds7.sierracharts.com port 10149 | 2017-01-30 01:53:47
Socket (10) | Creating socket. | 2017-01-30 01:53:47
Socket (9) | Socket gracefully closed by remote side. | 2017-01-30 01:53:47
Socket (9) | Closed. | 2017-01-30 01:53:47
HD Request # 10 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:47
HD Request # 10 | Sending historical data logon request message. | 2017-01-30 01:53:47
HD Request # 10 | Requesting Intraday data. Start date-time: 2017-01-20 20:29:43. Record interval: 0. Symbol: CLG17 | 2017-01-30 01:53:47
HD Request # 10 | Decompressing data. | 2017-01-30 01:53:47
HD Request # 10 | Receiving Intraday data for GCLG7 starting at 2017-01-20 20:29:43 | 2017-01-30 01:53:47
The network socket for historical data has been closed. | 2017-01-30 01:53:47
Socket (10) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:47
HD Request # 10 | Received 1 record from 2017-01-20 20:29:43 to 2017-01-20 20:29:43 (0.0 seconds) and wrote 0 records for GCLG7 | 2017-01-30 01:53:47
HD Request # 10 | Intraday download COMPLETE for GCLG7. Completion time: 0s. Unique request ID: 9 | 2017-01-30 01:53:47
Removed historical data download ID 9 | 2017-01-30 01:53:47
Real-time Intraday chart data file updates started for GCLG7 | 2017-01-30 01:53:47
Intraday chart data file opened for GCLG7 | 2017-01-30 01:53:47

HD Request # 11 | Downloading Intraday chart data for ESH7 to the file ESH7.scid. Service: oec | 2017-01-30 01:53:47
HD Request # 11 | Download start date-time: 2017-01-30 01:53:08.000 | 2017-01-30 01:53:47
HD Request # 11 | Using server: ds3.sierracharts.com port 10149 | 2017-01-30 01:53:47
Socket (11) | Creating socket. | 2017-01-30 01:53:47
Socket (10) | Socket gracefully closed by remote side. | 2017-01-30 01:53:48
Socket (10) | Closed. | 2017-01-30 01:53:48
HD Request # 11 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:48
HD Request # 11 | Sending historical data logon request message. | 2017-01-30 01:53:48
HD Request # 11 | Requesting Intraday data. Start date-time: 2017-01-30 01:53:08. Record interval: 0. Symbol: ESH7 | 2017-01-30 01:53:48
HD Request # 11 | Decompressing data. | 2017-01-30 01:53:48
HD Request # 11 | Receiving Intraday data for ESH7 starting at 2017-01-30 01:53:08 | 2017-01-30 01:53:48
HD Request # 11 | Timestamp of first Intraday data file record written: 2017-01-30 01:53:14 | 2017-01-30 01:53:48
The network socket for historical data has been closed. | 2017-01-30 01:53:48
Socket (11) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:48
HD Request # 11 | Received 8 records from 2017-01-30 01:53:08 to 2017-01-30 01:53:38 (30.0 seconds) and wrote 7 records for ESH7 | 2017-01-30 01:53:48
HD Request # 11 | Intraday download COMPLETE for ESH7. Completion time: 1s. Unique request ID: 10 | 2017-01-30 01:53:48
Removed historical data download ID 10 | 2017-01-30 01:53:48
Real-time Intraday chart data file updates started for ESH7 | 2017-01-30 01:53:48
Intraday chart data file opened for ESH7 | 2017-01-30 01:53:48

HD Request # 12 | Downloading Intraday chart data for GCLH7 to the file GCLH7.scid. Service: oec | 2017-01-30 01:53:48
HD Request # 12 | Download start date-time: 2017-01-30 01:52:31.000 | 2017-01-30 01:53:48
HD Request # 12 | Using server: ds4.sierracharts.com port 10149 | 2017-01-30 01:53:48
Socket (12) | Creating socket. | 2017-01-30 01:53:48
Socket (11) | Socket gracefully closed by remote side. | 2017-01-30 01:53:48
Socket (11) | Closed. | 2017-01-30 01:53:48
HD Request # 12 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:48
HD Request # 12 | Sending historical data logon request message. | 2017-01-30 01:53:48
HD Request # 12 | Requesting Intraday data. Start date-time: 2017-01-30 01:52:31. Record interval: 0. Symbol: GCLH7 | 2017-01-30 01:53:48
HD Request # 12 | Decompressing data. | 2017-01-30 01:53:48
HD Request # 12 | Receiving Intraday data for GCLH7 starting at 2017-01-30 01:52:31 | 2017-01-30 01:53:48
HD Request # 12 | Timestamp of first Intraday data file record written: 2017-01-30 01:53:44 | 2017-01-30 01:53:48
The network socket for historical data has been closed. | 2017-01-30 01:53:48
Socket (12) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:48
Socket (12) | Socket gracefully closed by remote side. | 2017-01-30 01:53:48
Socket (12) | Closed. | 2017-01-30 01:53:48
HD Request # 12 | Received 2 records from 2017-01-30 01:52:31 to 2017-01-30 01:53:44 (73.0 seconds) and wrote 1 record for GCLH7 | 2017-01-30 01:53:48
HD Request # 12 | Intraday download COMPLETE for GCLH7. Completion time: 0s. Unique request ID: 11 | 2017-01-30 01:53:48
Removed historical data download ID 11 | 2017-01-30 01:53:48
Real-time Intraday chart data file updates started for GCLH7 | 2017-01-30 01:53:48
Intraday chart data file opened for GCLH7 | 2017-01-30 01:53:48

HD Request # 13 | Downloading Intraday chart data for ZCH7 to the file ZCH7.scid. Service: oec | 2017-01-30 01:53:48
HD Request # 13 | Download start date-time: 2017-01-27 20:19:59.000 | 2017-01-30 01:53:48
HD Request # 13 | Using server: ds3.sierracharts.com port 10149 | 2017-01-30 01:53:48
Socket (13) | Creating socket. | 2017-01-30 01:53:48
HD Request # 13 | Setting DTC encoding to Binary VLS | 2017-01-30 01:53:48
HD Request # 13 | Sending historical data logon request message. | 2017-01-30 01:53:48
HD Request # 13 | Requesting Intraday data. Start date-time: 2017-01-27 20:19:59. Record interval: 0. Symbol: ZCH7 | 2017-01-30 01:53:48
HD Request # 13 | Decompressing data. | 2017-01-30 01:53:48
HD Request # 13 | Receiving Intraday data for ZCH7 starting at 2017-01-27 20:19:59 | 2017-01-30 01:53:48
The network socket for historical data has been closed. | 2017-01-30 01:53:48
Socket (13) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:53:48
Socket (13) | Socket gracefully closed by remote side. | 2017-01-30 01:53:48
Socket (13) | Closed. | 2017-01-30 01:53:48
HD Request # 13 | Received 12 records from 2017-01-27 20:19:59 to 2017-01-27 20:19:59 (0.0 seconds) and wrote 0 records for ZCH7 | 2017-01-30 01:53:48
HD Request # 13 | Intraday download COMPLETE for ZCH7. Completion time: 1s. Unique request ID: 12 | 2017-01-30 01:53:48
Removed historical data download ID 12 | 2017-01-30 01:53:48
Real-time Intraday chart data file updates started for ZCH7 | 2017-01-30 01:53:48
Intraday chart data file opened for ZCH7 | 2017-01-30 01:53:48

Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQH7.2017-01-30.depth | 2017-01-30 01:53:50
DTC Protocol server | Incoming connection from 127.0.0.1. | 2017-01-30 01:53:50
DTCServer (14) | Creating socket. | 2017-01-30 01:53:50
DTC client #1. 127.0.0.1 | Set DTC encoding to Binary VLS | 2017-01-30 01:53:50
DTC client #1. 127.0.0.1 | Requested heartbeat interval: 20 | 2017-01-30 01:53:50
DTC client #1. Sierra Chart. 127.0.0.1 | Received logon request. | 2017-01-30 01:53:50
DTC client #1. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: User252419. Result text: Connected to SC DTC Protocol server. Service=oec | 2017-01-30 01:53:50
Remote instance connected: C:\SierraChart\SierraChartInstance_2\SierraChart.exe | 2017-01-30 01:53:50
HD Server | New server thread for client has been created for incoming connection. | 2017-01-30 01:53:50
Socket (15) | Creating socket. | 2017-01-30 01:53:50
HD Server | Received login. Requesting authorization. | Username: User252419. | 2017-01-30 01:53:50
HD Server | Login has been authorized. | Username: User252419. | 2017-01-30 01:53:50
HD Server | HD Request | Symbol: ESH7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2017-01-30 00:53:08 | ClientRequestID: 2 | Username: User252419. | 2017-01-30 01:53:50
HD Server | HD Request # 2 | Symbol: ESH7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 8 | ClientRequestID: 2 | Username: User252419. | 2017-01-30 01:53:50
Socket (15) | Socket gracefully closed by remote side. | 2017-01-30 01:53:50
Socket (15) | Received socket Close event | 2017-01-30 01:53:50
Socket (15) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-01-30 01:53:50
Socket (15) | Closed. | 2017-01-30 01:53:50
HD Server | Server thread ending. Socket closed. | Username: User252419. | 2017-01-30 01:53:50
Opened cached Intraday file: C:\SierraChart\Data\NQH7.scid | 2017-01-30 01:53:50
Opened cached Intraday file: C:\SierraChart\Data\ESH7.scid | 2017-01-30 01:53:50
Opened cached Intraday file: C:\SierraChart\Data\GCLH7.scid | 2017-01-30 01:53:50
HD Server | New server thread for client has been created for incoming connection. | 2017-01-30 01:54:06
Socket (16) | Creating socket. | 2017-01-30 01:54:06
HD Server | Received login. Requesting authorization. | Username: User252419. | 2017-01-30 01:54:06
HD Server | Login has been authorized. | Username: User252419. | 2017-01-30 01:54:06
HD Server | HD Request | Symbol: ZCH7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2017-01-27 19:19:59 | ClientRequestID: 3 | Username: User252419. | 2017-01-30 01:54:06
HD Server | HD Request # 3 | Symbol: ZCH7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 12 | ClientRequestID: 3 | Username: User252419. | 2017-01-30 01:54:06
Socket (16) | Socket gracefully closed by remote side. | 2017-01-30 01:54:06
Socket (16) | Received socket Close event | 2017-01-30 01:54:06
Socket (16) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-01-30 01:54:06
Socket (16) | Closed. | 2017-01-30 01:54:06
HD Server | Server thread ending. Socket closed. | Username: User252419. | 2017-01-30 01:54:06
HD Server | New server thread for client has been created for incoming connection. | 2017-01-30 01:54:06
Socket (17) | Creating socket. | 2017-01-30 01:54:06
HD Server | Received login. Requesting authorization. | Username: User252419. | 2017-01-30 01:54:06
HD Server | Login has been authorized. | Username: User252419. | 2017-01-30 01:54:06
HD Server | HD Request | Symbol: GCLG7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2017-01-20 19:29:43 | ClientRequestID: 4 | Username: User252419. | 2017-01-30 01:54:06
c_StreamBuffer::Remove: Trying to remove more data (65536 bytes) than the buffer contains (59 bytes). This indicates there is a programming error. | 2017-01-30 01:54:06 *
HD Server | HD Request # 4 | Symbol: GCLG7 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 3 | ClientRequestID: 4 | Username: User252419. | 2017-01-30 01:54:06
Socket (17) | Socket gracefully closed by remote side. | 2017-01-30 01:54:06
Socket (17) | Received socket Close event | 2017-01-30 01:54:06
Socket (17) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-01-30 01:54:06
Socket (17) | Closed. | 2017-01-30 01:54:06
HD Server | Server thread ending. Socket closed. | Username: User252419. | 2017-01-30 01:54:06
HD Server | New server thread for client has been created for incoming connection. | 2017-01-30 01:54:06
Socket (18) | Creating socket. | 2017-01-30 01:54:06
HD Server | Received login. Requesting authorization. | Username: User252419. | 2017-01-30 01:54:06
HD Server | Login has been authorized. | Username: User252419. | 2017-01-30 01:54:06
HD Server | HD Request | Symbol: ESZ6 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2016-12-16 14:29:59 | ClientRequestID: 5 | Username: User252419. | 2017-01-30 01:54:06
c_StreamBuffer::Remove: Trying to remove more data (65536 bytes) than the buffer contains (63 bytes). This indicates there is a programming error. | 2017-01-30 01:54:06 *
HD Server | HD Request # 5 | Symbol: ESZ6 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 6 | ClientRequestID: 5 | Username: User252419. | 2017-01-30 01:54:06
Socket (18) | Socket gracefully closed by remote side. | 2017-01-30 01:54:06
Socket (18) | Received socket Close event | 2017-01-30 01:54:06
Socket (18) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-01-30 01:54:06
Socket (18) | Closed. | 2017-01-30 01:54:06
HD Server | Server thread ending. Socket closed. | Username: User252419. | 2017-01-30 01:54:06
ESH7 1 Min #1 | Reloading chart. | 2017-01-30 01:54:23
Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ZCH7.2017-01-30.depth | 2017-01-30 01:54:23
ESH7 30 Sec #14 | Reloading chart. | 2017-01-30 01:54:23
ESH7 1 Min #1Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:54:25 *
ESH7 30 Sec #14Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:54:25 *
HTTP connection to ds01.ddfplus.com:80 (5) | Closed. No error. | 2017-01-30 01:54:40
HTTP connection to ds01.ddfplus.com:80 (5) | Shutdown and closed. | 2017-01-30 01:54:40
DTC Protocol server | Incoming connection from 127.0.0.1. | 2017-01-30 01:55:51
DTCServer (19) | Creating socket. | 2017-01-30 01:55:51
DTC client #2. 127.0.0.1 | Set DTC encoding to Binary VLS | 2017-01-30 01:55:51
DTC client #2. 127.0.0.1 | Requested heartbeat interval: 20 | 2017-01-30 01:55:51
DTC client #2. Sierra Chart. 127.0.0.1 | Received logon request. | 2017-01-30 01:55:51
DTC client #2. Sierra Chart. 127.0.0.1 | Sent successful Logon response message to client. Username: User252419. Result text: Connected to SC DTC Protocol server. Service=oec | 2017-01-30 01:55:51
HD Server | New server thread for client has been created for incoming connection. | 2017-01-30 01:56:10
Socket (20) | Creating socket. | 2017-01-30 01:56:10
Socket (20) | Socket gracefully closed by remote side. | 2017-01-30 01:56:10
HD Server | Login rejected: Username not specified. | 2017-01-30 01:56:10
Socket (20) | Received socket Close event | 2017-01-30 01:56:10
HD Server | Login rejected: Username not specified | 2017-01-30 01:56:10
Socket (20) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2017-01-30 01:56:10
Socket (20) | Closed. | 2017-01-30 01:56:10
HD Server | Server thread ending. Socket closed. | 2017-01-30 01:56:10
DTC client #2. Sierra Chart. 127.0.0.1 | No heartbeat received after 40s. Closing network socket. | 2017-01-30 01:57:27
DTCServer (19) | Shutdown started. Waiting for graceful close. | 2017-01-30 01:57:27
Deleting individual DTC server: DTC client #2. Sierra Chart. 127.0.0.1 | 2017-01-30 01:57:29
DTCServer (19) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. | 2017-01-30 01:59:12 *
DTCServer (19) | Socket gracefully closed by remote side. | 2017-01-30 01:59:12
DTCServer (19) | Closed. | 2017-01-30 01:59:12
Date Time Of Last Edit: 2017-01-30 00:59:37
[2017-01-30 01:39:15]
Sierra Chart Engineering - Posts: 104368
Go back to the prior release. We need to look into this.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2017-01-30 19:23:47]
Sierra Chart Engineering - Posts: 104368
We want you to go back to version 1510. Here are instructions to do that:
http://www.sierrachart.com/index.php?page=doc/download.php#Rollback

Regarding the problem with loading charts, these are the relevant messages:
ESH7 1 Min #1Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *
ESH7 30 Sec #14Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *
ESH7 3 Sec #6Record has been filtered due to large range while loading Intraday data for ESH7 | 2017-01-30 01:53:32 *

After going back to the prior version we want to go to one of the ESH7 charts and download the data with Edit >>Delete All Data and Download. Do this in the main instance and also the sub instances. This will resolve the problem.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

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