Support Board
Date/Time: Sun, 11 May 2025 23:02:45 +0000
No data/chart updates in 2017 (in 2016 worked fine)
View Count: 666
| [2017-01-02 13:44:35] |
| User74271 - Posts: 3 |
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Hi, after opening SC today (after having logged into my LIVE Interactive Brokers acct), all my charts (NQ, YM, ES) were drawn till Dec. 30, 15:58. OK, I discovered that my service balance was insufficient so I: - funded my SC account - (re)activated "Real-time Data Connections" - (re)activated exchanges No change, no data. - IB connectivity status OK - SC Data/Trade service settings correct (no change anyway - it has been working all the time) I do not know what/where to check anymore... Please... P.S. Attached all screenshots |
 2017_01_02_14_29_27_RTDC_account_balance.png / V - Attached On 2017-01-02 13:43:01 UTC - Size: 59.58 KB - 225 views 2017_01_02_14_30_37_Exchanges_activated.png / V - Attached On 2017-01-02 13:43:12 UTC - Size: 46.71 KB - 229 views 2017_01_02_14_32_49_IB_Connections_OK.png / V - Attached On 2017-01-02 13:43:23 UTC - Size: 86.19 KB - 253 views 2017_01_02_14_39_47_DT_Service_Settings_SC.png / V - Attached On 2017-01-02 13:43:33 UTC - Size: 61.02 KB - 228 views 2017_01_02_14_33_43_NQ_stops_at_Dec_30.png / V - Attached On 2017-01-02 13:43:47 UTC - Size: 73.99 KB - 223 views Attachment Deleted. |
| [2017-01-02 14:10:15] |
| User74271 - Posts: 3 |
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Oooops! I am European!!!! ;-) I just noticed that the US exchanges are still closed on Jan. 2 (I hope this is the reason(???)) Apologies... :-) |
| [2017-01-02 18:15:22] |
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The US markets are closed today. If the problem is with another chart symbol for a different market, tell us the exact symbol and tell us only one of the symbols. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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