Home >> Support Board

Support Board

Date/Time: Mon, 06 May 2024 05:38:14 +0000

How to Post a Message for Support

Options symbol formatting not working

View Count: 965

[2016-12-16 17:44:35] #1 [Go To First Post]
User677731 - Posts: 3
I have followed the proper symbol formatting and directions for pulling up an options DOM with CQG data, but I am getting inconsistent results at best. I enter the following: C.US.EW4Z1622750 This should give me the E-mini S&P500 Week 4 options, and a few times it did pull up the DOM and I cross-referenced the bid/ask with Thinkorswim, which was correct. However, using that same format for the Put (P.US.EWZ1622750) gave me an unknown symbol error, and even changing the Call strike to 22700 or 22850 gave me the same error. The options functionality is cumbersome and difficult at best, but not being able to pull data at all is not acceptable. Edit: Here is the log from when I tried to pull up the December 2016 Week 4 2250 Call C.US.EW4Z1622500 #3 \| Reloading chart. \| 2016-12-16 17:56:44 CQG FIX Trading \| Starting real-time market data updates for: C.US.EW4Z1622500. ID: 14 \| 2016-12-16 17:56:45 CQG FIX Trading \| Sending symbol resolution request for C.US.EW4Z1622500. ID: 888117 \| 2016-12-16 17:56:45 CQG FIX Trading \| Requesting security definition data for: C.US.EW4Z1622500. ID: 14 \| 2016-12-16 17:56:45 CQG FIX Trading \| Using primary service for historical data for C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Intraday data recording state for symbol C.US.EW4Z1622500 is set to download 'Pending'. \| 2016-12-16 17:56:45 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Delaying start of download for C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:46 Requesting market depth updates for: C.US.EW4Z1622500 if supported. \| 2016-12-16 17:56:47 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:47 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:48 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:49 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:50 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:51 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:52 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:53 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:54 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:55 HD Request # 33 \| Downloading Intraday chart data for C.US.EW4Z1622500 to the file C.US.EW4Z1622500.scid. Service: cqg \| 2016-12-16 17:56:55 Compressing file: C:\SierraChart\Data\C.US.EW4Z1622500.scid. This may take a while. \| 2016-12-16 17:56:55 HD Request # 33 \| Download start date-time: 2016-06-13 17:56:55.000 \| 2016-12-16 17:56:55 HD Request # 33 \| Error downloading historical Intraday data for C.US.EW4Z1622500. Response was not received in time because of a server error. Contact customer support for details. \| 2016-12-16 17:57:45 HD Request # 33 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 HD Request # 33 \| Intraday download COMPLETE for C.US.EW4Z1622500. Completion time: 50s. Unique request ID: 32 \| 2016-12-16 17:57:45 Removed historical data download ID 32 \| 2016-12-16 17:57:45 Real-time Intraday chart data file updates started for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 Opened cached Intraday file: C:\SierraChart\Data\C.US.EW4Z1622500.scid \| 2016-12-16 17:57:45 Intraday chart data file opened for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 Symbol Error - C.US.EW4Z1622500 is unknown, unavailable, or improperly formatted. Response was not received in time because of a server error. Contact customer support for details. \| 2016-12-16 17:57:45 Also adding a screenshot of the same option being quoted without issue on CQG's platform, which tells me I receive the data from CQG and my broker just fine Date Time Of Last Edit: 2016-12-16 18:02:53


optionsquote.PNG / V - Attached On 2016-12-16 18:02:37 UTC - Size: 12.27 KB - 220 views

[2016-12-16 18:11:24] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We do plan to develop the capability to get a list of options symbols through the Find Symbol window for CQG. But this will probably not be for a couple of months from now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-12-16 18:15:32

[2016-12-16 18:12:51] #3 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is a CQG error: Response was not received in time because of a server error. Contact customer support for details. \| 2016-12-16 17:57:45 Although it is more likely that our focus would be on developing options capability for CTS since we would have full control over that and can develop a much higher quality solution. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 18:15:16] #4 [Go To First Post]
User677731 - Posts: 3
Perhaps it was an intermittent error, or Sierra Chart knew I was complaining about it, but now I am having no trouble pulling up options quotes via the quote board or the trading DOM

[2016-12-16 18:16:31] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The error message does look like it is an intermittent issue. It is a CQG issue that we have no control over at all. or Sierra Chart knew I was complaining about it No, this is not the case at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2016-12-16 18:17:52] #6 [Go To First Post]
User677731 - Posts: 3
It was a joke haha, kind of like when your car is having an issue and it stops right before you get to the dealership. Thanks for clarifying where the issue is though, hopefully the option interface is much easier to use in the near future.

To post a message in this thread, you need to log in with your Sierra Chart account: