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Post From: Options symbol formatting not working

[2016-12-16 17:44:35] Link To Thread - Link To Post [Go To First Post]
User677731 - Posts: 3
I have followed the proper symbol formatting and directions for pulling up an options DOM with CQG data, but I am getting inconsistent results at best. I enter the following: C.US.EW4Z1622750 This should give me the E-mini S&P500 Week 4 options, and a few times it did pull up the DOM and I cross-referenced the bid/ask with Thinkorswim, which was correct. However, using that same format for the Put (P.US.EWZ1622750) gave me an unknown symbol error, and even changing the Call strike to 22700 or 22850 gave me the same error. The options functionality is cumbersome and difficult at best, but not being able to pull data at all is not acceptable. Edit: Here is the log from when I tried to pull up the December 2016 Week 4 2250 Call C.US.EW4Z1622500 #3 \| Reloading chart. \| 2016-12-16 17:56:44 CQG FIX Trading \| Starting real-time market data updates for: C.US.EW4Z1622500. ID: 14 \| 2016-12-16 17:56:45 CQG FIX Trading \| Sending symbol resolution request for C.US.EW4Z1622500. ID: 888117 \| 2016-12-16 17:56:45 CQG FIX Trading \| Requesting security definition data for: C.US.EW4Z1622500. ID: 14 \| 2016-12-16 17:56:45 CQG FIX Trading \| Using primary service for historical data for C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Intraday data recording state for symbol C.US.EW4Z1622500 is set to download 'Pending'. \| 2016-12-16 17:56:45 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Delaying start of download for C.US.EW4Z1622500 \| 2016-12-16 17:56:45 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:46 Requesting market depth updates for: C.US.EW4Z1622500 if supported. \| 2016-12-16 17:56:47 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:47 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:48 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:49 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:50 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:51 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:52 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:53 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:54 Market data subscription status is not known while delaying historical data download for symbol: C.US.EW4Z1622500 \| 2016-12-16 17:56:55 HD Request # 33 \| Downloading Intraday chart data for C.US.EW4Z1622500 to the file C.US.EW4Z1622500.scid. Service: cqg \| 2016-12-16 17:56:55 Compressing file: C:\SierraChart\Data\C.US.EW4Z1622500.scid. This may take a while. \| 2016-12-16 17:56:55 HD Request # 33 \| Download start date-time: 2016-06-13 17:56:55.000 \| 2016-12-16 17:56:55 HD Request # 33 \| Error downloading historical Intraday data for C.US.EW4Z1622500. Response was not received in time because of a server error. Contact customer support for details. \| 2016-12-16 17:57:45 HD Request # 33 \| Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 HD Request # 33 \| Intraday download COMPLETE for C.US.EW4Z1622500. Completion time: 50s. Unique request ID: 32 \| 2016-12-16 17:57:45 Removed historical data download ID 32 \| 2016-12-16 17:57:45 Real-time Intraday chart data file updates started for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 Opened cached Intraday file: C:\SierraChart\Data\C.US.EW4Z1622500.scid \| 2016-12-16 17:57:45 Intraday chart data file opened for C.US.EW4Z1622500 \| 2016-12-16 17:57:45 Symbol Error - C.US.EW4Z1622500 is unknown, unavailable, or improperly formatted. Response was not received in time because of a server error. Contact customer support for details. \| 2016-12-16 17:57:45 Also adding a screenshot of the same option being quoted without issue on CQG's platform, which tells me I receive the data from CQG and my broker just fine Date Time Of Last Edit: 2016-12-16 18:02:53


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