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Direct MessagesDate/Time: Fri, 03 May 2024 13:00:02 +0000
Unable to change a Gain order today
View Count: 732
| [2016-12-14 20:41:39] |
| DabbaDo - Posts: 146 |
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Your Trade Service Log message says: Requesting order status for non-responsive order. | Symbol: ESH7 | TradeAccount: E** | InternalOrderID: 16298 | 2016-12-14 15:22:40 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 16298. Service Order ID: 125228526. Symbol: ESH7 | 2016-12-14 15:23:10 * I had the Gain order desk cancel the order and then I was able to enter and modify it. Will in Gain customer service says the issue is known to Sierra Chart and only came up this week and Sierra Chart is working on it. True? What should I do to prevent recurrence? Thanks, Dale Date Time Of Last Edit: 2016-12-14 21:08:18
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| [2016-12-14 21:07:41] |
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This is what Gain Capital has said about this: We are going to revert the FIX order server tonight during our maintenance period (between 5-6 EST) to the previous version on both SIM and Prod. We will then further test. The significant issue related to modified orders should be resolved at that point.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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