Support Board

Date/Time: Wed, 22 May 2024 02:55:42 +0000

Post From: Unable to change a Gain order today

[2016-12-14 20:41:39] Link To Thread - Link To Post [Go To First Post]
DabbaDo - Posts: 146
Your Trade Service Log message says: Requesting order status for non-responsive order. \| Symbol: ESH7 \| TradeAccount: E** \| InternalOrderID: 16298 \| 2016-12-14 15:22:40 * Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 16298. Service Order ID: 125228526. Symbol: ESH7 \| 2016-12-14 15:23:10 * I had the Gain order desk cancel the order and then I was able to enter and modify it. Will in Gain customer service says the issue is known to Sierra Chart and only came up this week and Sierra Chart is working on it. True? What should I do to prevent recurrence? Thanks, Dale Date Time Of Last Edit: 2016-12-14 21:08:18