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Date/Time: Sun, 05 May 2024 15:54:09 +0000



Connect to paper account w/ FXCM

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[2016-11-13 09:48:25]
jizzary - Posts: 177
Hi

I have a paper account w/ FXCM

in order to get FXCM's feed i used the "Data/Trade Service Setting" dialog
and found there are 3 FXCM feeds
1. FXCM Demo Trading
2. FXCM FIX Trading
3. FXCM Live Trading

The first option (FXCM Demo Tradin) looks the right one
but no data is coming in ...

what should be done then ?

tnx
[2016-11-13 11:20:38]
jizzary - Posts: 177
you might want to look at the log info


please notice that the below info says that
there is a problem w/ the user name and password
however - the interface for FXCM Demo Trading
doesn't provide any dialog to provide username/password

---------------------------------

Reading Internal Order ID file. | 2016-11-13 05:58:17
Reading Trade Orders file. | 2016-11-13 05:58:17
Reading Trade Positions file. | 2016-11-13 05:58:17
Software version: 1481 | 2016-11-13 05:58:17
Uses New Spreadsheets | 2016-11-13 05:58:17
Usage end date: 2016-11-28 | 2016-11-13 05:58:17
Enabled for: Advanced Features. | 2016-11-13 05:58:17
Enabled for: Advanced Features 2. | 2016-11-13 05:58:17
Enabled for: Sierra Chart Historical Data Service. | 2016-11-13 05:58:17
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-11-13 05:58:17
Current selected Data/Trading service: FXCM Demo Trading - DTC | 2016-11-13 05:58:17
Chart Update Interval: 500 | 2016-11-13 05:58:17
Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2016-11-13 05:58:17
2016-11-13 12:58:20 Local computer time | 2016-11-13 05:58:17
2016-11-13 10:58:20 Local computer time in UTC | 2016-11-13 05:58:17
2016-11-13 05:58:20 Local computer time in SC Time Zone | 2016-11-13 05:58:17
2016-11-13 10:58:22 Server time in UTC | 2016-11-13 05:58:17
Local computer UTC time and Server UTC time difference: 3 seconds. | 2016-11-13 05:58:17
Program path: E:\SierraChart\ | 2016-11-13 05:58:17
Data Files path: E:\SierraChart\Data\ | 2016-11-13 05:58:17
OS Version Number: 6.2 | 2016-11-13 05:58:17
Locale Setting: C | 2016-11-13 05:58:17

Checking for new symbol settings for fxcm | 2016-11-13 05:58:17
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-11-13 05:58:17
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-11-13 05:58:17
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-11-13 05:58:17
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-11-13 05:58:17
Symbol settings are up-to-date for fxcm | 2016-11-13 05:58:17
Files to Open on Start up | Opening file: CB-CL_Cruide-Oil__SP-v30.cht | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #5 | Reloading chart. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #5 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #5 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #3 | Reloading chart. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #3 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #3 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-13 05:58:23
EURUSD [C] 3 Min #4 | Reloading chart. | 2016-11-13 05:58:23
EURUSD [C] 3 Min #4 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-13 05:58:23
EURUSD [C] 3 Min #4 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-13 05:58:23
EURUSD [C] 15 Min #1 | Reloading chart. | 2016-11-13 05:58:23
EURUSD [C] 15 Min #1 | No contract months found for symbol. Unable to build continuous futures contract chart. | 2016-11-13 05:58:23
EURUSD [C] 15 Min #1 | There are no continuous futures contract symbols. Loading data normally. | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #5 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart\Data\EURUSD.scid | 2016-11-13 05:58:23
EURUSD [C] 0.00025 Range #3 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart\Data\EURUSD.scid | 2016-11-13 05:58:23
EURUSD [C] 3 Min #4 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart\Data\EURUSD.scid | 2016-11-13 05:58:23
EURUSD [C] 15 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: E:\SierraChart\Data\EURUSD.scid | 2016-11-13 05:58:23

FXCM Demo Trading - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11097 | 2016-11-13 05:58:24
Using Bid/Ask average for last trade price for EURUSD | 2016-11-13 05:58:24
Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2016-11-13 05:58:24
Socket (0) | Resolved address ds2.sierracharts.com to IP 204.15.192.108. | 2016-11-13 05:58:24
HD Request # 2 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2016-11-13 05:58:24
HD Request # 2 | Download start date-time: 1989-06-29 06:58:23.000 | 2016-11-13 05:58:24
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2016-11-13 05:58:24
Socket (0) | Resolved address ds4.sierracharts.com to IP 204.11.49.26. | 2016-11-13 05:58:24
Socket (4) | Connected. | 2016-11-13 05:58:24
Socket (4) | Starting TLS 1.2 connection. | 2016-11-13 05:58:24
Socket (5) | Connected. | 2016-11-13 05:58:24
HD Request # 2 | Setting DTC encoding to Binary VLS | 2016-11-13 05:58:24
HD Request # 2 | Sending historical data logon request message. | 2016-11-13 05:58:24
Socket (4) | SSL connection established. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Connected to server. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Sending Encoding Request to server | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Setting DTC encoding to Binary VLS | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Sending logon request message. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Received logon response. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Server Name: SC DTC Server. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Server protocol version: 7. Client protocol version: 7 | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Connection error: Username or Password is incorrect. | 2016-11-13 05:58:24
HD Request # 2 | Download canceled. | 2016-11-13 05:58:24
Socket (5) | Shutdown and closed. | 2016-11-13 05:58:24
HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EURUSD | 2016-11-13 05:58:24
HD Request # 2 | Intraday download COMPLETE for EURUSD. Completion time: 0s. Unique request ID: 1 | 2016-11-13 05:58:24
Removed historical data download ID 1 | 2016-11-13 05:58:24

Socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-11-13 05:58:24
Socket (4) | SSL has been shut down. | 2016-11-13 05:58:24
Socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-11-13 05:58:24
Socket (4) | Shutdown and closed. | 2016-11-13 05:58:24
FXCM Demo Trading - DTC | Disconnected. | 2016-11-13 05:58:24

FXCM Demo Trading - DTC | Connecting to the server fxcmorders.sierracharts.com. Port 11097 | 2016-11-13 05:58:25
Socket (0) | Resolved address ds2.sierracharts.com to IP 204.15.192.108. | 2016-11-13 05:58:25
Socket (6) | Connected. | 2016-11-13 05:58:25
Socket (6) | Starting TLS 1.2 connection. | 2016-11-13 05:58:25
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-11-13 05:58:25
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-11-13 05:58:25
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-11-13 05:58:25
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-11-13 05:58:25
Socket (6) | SSL connection established. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Connected to server. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Sending Encoding Request to server | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Setting DTC encoding to Binary VLS | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Sending logon request message. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Received logon response. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Server Name: SC DTC Server. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Server protocol version: 7. Client protocol version: 7 | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Connection error: Username or Password is incorrect. | 2016-11-13 05:58:26
Socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-11-13 05:58:26
Socket (6) | SSL has been shut down. | 2016-11-13 05:58:26
Socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-11-13 05:58:26
Socket (6) | Shutdown and closed. | 2016-11-13 05:58:26
FXCM Demo Trading - DTC | Disconnected. | 2016-11-13 05:58:26
[2016-11-13 22:16:53]
Sierra Chart Engineering - Posts: 104368
We have to assign you a FXCM demo account to use with FXCM Demo Trading - DTC.

We have requested this from FXCM. Just give us a couple of days.

Please check back with us in about a day.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
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