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Direct MessagesDate/Time: Tue, 07 May 2024 17:19:38 +0000
Pre-release Download Error
View Count: 670
| [2016-11-07 16:11:26] |
| User151561 - Posts: 8 |
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When attempting to download pre-release of Sierra Chart, I receive the Error message: Maximum number of retries encountered. Refer to log. Download canceled.Press install to retry. I've sent my log file for you to review.
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Private File Attachment Deleted. |
| [2016-11-07 17:40:34] |
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This has now been resolved. Try again.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 18:06:36] |
| User151561 - Posts: 8 |
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After retrying, I was able to download the pre-release version but still don't have a Topstep Trader option in the data/trade service settings menu. Only Rythmic Trader, which no longer works with Topstep
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| [2016-11-07 18:11:35] |
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You must follow the Rithmic instructions here: Rithmic Trading Platform Service: Setup Instructions You need to set the Server to the Topstep Trader server as explained. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-07 19:45:55] |
| User151561 - Posts: 8 |
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Your data service menu does not offer Topstep Trader for connection
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| [2016-11-07 20:03:32] |
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This is not relevant, but you are not running the Prerelease. You are running version 1481. Not sure who told you that Topstep Trader does not support Rithmic any longer. We know that is completely untrue. They have a new server with Rithmic that is dedicated for them, but it still uses the Rithmic Service settings. You must follow the Rithmic instructions here: Rithmic Trading Platform Service: Setup Instructions You need to set the Server to the Rithmic Topstep Trader server as explained. For further help contact Topstep Trader. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-08 05:28:08
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| [2016-11-07 23:38:49] |
| User151561 - Posts: 8 |
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I'm supposed to have the most current pre-release. Attached is a screen shot of my options that I had when I did my download. Again, how can I set my server to Topstep Trader when your latest version does not provide it in the data/trade service menu. Please advise. Confusing
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Attachment Deleted.  Sierra Download.png / V - Attached On 2016-11-07 23:32:18 UTC - Size: 147.02 KB - 199 views |
| [2016-11-08 01:29:44] |
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To get the latest prerelease you need to use Help >> Download Prerelease: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate Look at the images at step 4 and 6 here: Rithmic Trading Platform Service: Setup Instructions Rithmic TopStep Trader is listed in the Server List. Even in the version you have, it is listed. You are looking in the wrong place. The screenshots show exactly where the setting is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-11-08 05:15:45] |
| User151561 - Posts: 8 |
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I love your platform but your service is below average to say the least. To just keep sending me what I already know is becoming irritating. You did not address my question at all. Your platform has by far more problems setting up than any other that I currently deal with or have dealt with. Why does it have to be this way???
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| [2016-11-08 05:24:57] |
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Our service is very good because we are answering the questions correctly and resolving any issues. We are going to call you now. We will show you exactly where the setting is and it is exactly where the documentation shows. If there is any confusion, it is because TopStep Trader probably is not explaining the information that you need to use Sierra Chart through their Rithmic server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-11-08 05:38:07
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| [2016-11-08 05:31:08] |
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Here is the screenshot from the documentation: https://www.sierrachart.com/images/RithmicTradingPlatformServiceServerSetting.png You can see the Rithmic Topstep Trader server is in the Server list. And the Service at the top is Rithmic Trading. All of this is explained in the documentation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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