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CQG connection problem

View Count: 1206

[2016-10-25 21:04:04]
[Go To First Post]
TradingMarketProfile - Posts: 120
Hello i am with ninja trader brokerage and CQG continuum
i asked for another set of credentials to be connected to sierra chart but it's not working.

Ninja trader brokerage said :

We had tested the connection on our end and we advise that you contact Sierra Charts in regards to your connection issues. I will clarify again that the username 2tl1813.cqg is enabled for Sierra Charts and Market Data.

if you can help me with that please

see DTS picture

Thanks
Date Time Of Last Edit: 2016-10-25 23:10:35
Private File
[2016-10-26 01:36:14]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Provide a copy of the Message Log by following these instructions:
http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-10-26 04:40:10]
[Go To First Post]
TradingMarketProfile - Posts: 120
Reading Internal Order ID file. | 2016-10-26 06:35:17
Reading Trade Orders file. | 2016-10-26 06:35:17
Reading Trade Positions file. | 2016-10-26 06:35:17
Software version: 1468 | 2016-10-26 06:35:17
Uses New Spreadsheets | 2016-10-26 06:35:17
Usage end date: 2017-04-07 | 2016-10-26 06:35:17
Enabled for: Advanced Features. | 2016-10-26 06:35:17
Enabled for: Advanced Features 2. | 2016-10-26 06:35:17
Enabled for: Sierra Chart Historical Data Service. | 2016-10-26 06:35:17
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-26 06:35:17
Current selected Data/Trading service: CQG FIX Trading | 2016-10-26 06:35:17
Chart Update Interval: 500 | 2016-10-26 06:35:17
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-10-26 06:35:17
2016-10-26 06:35:20 Local computer time | 2016-10-26 06:35:17
2016-10-26 04:35:20 Local computer time in UTC | 2016-10-26 06:35:17
2016-10-26 06:35:20 Local computer time in SC Time Zone | 2016-10-26 06:35:17
2016-10-26 04:35:22 Server time in UTC | 2016-10-26 06:35:17
Local computer UTC time and Server UTC time difference: 2 seconds. | 2016-10-26 06:35:17
Program path: C:\SierraChart\ | 2016-10-26 06:35:17
Data Files path: C:\SierraChart\Data\ | 2016-10-26 06:35:17
OS Version Number: 6.2 | 2016-10-26 06:35:17
Locale Setting: C | 2016-10-26 06:35:17

Checking for new symbol settings for cqg | 2016-10-26 06:35:17
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-10-26 06:35:17
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-10-26 06:35:17
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-10-26 06:35:17
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-10-26 06:35:17
Symbol settings are up-to-date for cqg | 2016-10-26 06:35:17

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:26
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:26
socket (4) | Connected. | 2016-10-26 06:35:26
socket (4) | Starting TLS 1.2 connection. | 2016-10-26 06:35:26
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-10-26 06:35:26
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-10-26 06:35:26
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:26
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-10-26 06:35:26
socket (4) | SSL connection established. | 2016-10-26 06:35:26
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:26
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:27
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:27
socket (4) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:27
socket (4) | SSL has been shut down. | 2016-10-26 06:35:27
socket (4) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:27
socket (4) | Shutdown and closed. | 2016-10-26 06:35:27
CQG FIX: Disconnected. | 2016-10-26 06:35:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:27
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:27
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:27

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:30
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:30
socket (5) | Connected. | 2016-10-26 06:35:30
socket (5) | Starting TLS 1.2 connection. | 2016-10-26 06:35:30
socket (5) | SSL connection established. | 2016-10-26 06:35:31
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:31
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:31
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:31
socket (5) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:31
socket (5) | SSL has been shut down. | 2016-10-26 06:35:31
socket (5) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:31
socket (5) | Shutdown and closed. | 2016-10-26 06:35:31
CQG FIX: Disconnected. | 2016-10-26 06:35:31
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:31
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:31
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:31
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:31

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:34
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:34
socket (6) | Connected. | 2016-10-26 06:35:34
socket (6) | Starting TLS 1.2 connection. | 2016-10-26 06:35:34
socket (6) | SSL connection established. | 2016-10-26 06:35:35
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:35
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:35
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:35
socket (6) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:35
socket (6) | SSL has been shut down. | 2016-10-26 06:35:35
socket (6) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:35
socket (6) | Shutdown and closed. | 2016-10-26 06:35:35
CQG FIX: Disconnected. | 2016-10-26 06:35:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:35
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:35
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:35

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:38
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:38
socket (7) | Connected. | 2016-10-26 06:35:38
socket (7) | Starting TLS 1.2 connection. | 2016-10-26 06:35:38
socket (7) | SSL connection established. | 2016-10-26 06:35:39
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:39
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:39
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:39
socket (7) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:39
socket (7) | SSL has been shut down. | 2016-10-26 06:35:39
socket (7) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:39
socket (7) | Shutdown and closed. | 2016-10-26 06:35:39
CQG FIX: Disconnected. | 2016-10-26 06:35:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:39
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:39
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:39

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:42
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:42
socket (8) | Connected. | 2016-10-26 06:35:42
socket (8) | Starting TLS 1.2 connection. | 2016-10-26 06:35:42
socket (8) | SSL connection established. | 2016-10-26 06:35:42
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:42
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:42
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:42
socket (8) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:42
socket (8) | SSL has been shut down. | 2016-10-26 06:35:42
socket (8) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:42
socket (8) | Shutdown and closed. | 2016-10-26 06:35:42
CQG FIX: Disconnected. | 2016-10-26 06:35:42
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:42
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:42
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:42
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:42

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:35:45
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:35:45
socket (9) | Connected. | 2016-10-26 06:35:46
socket (9) | Starting TLS 1.2 connection. | 2016-10-26 06:35:46
socket (9) | SSL connection established. | 2016-10-26 06:35:46
CQG FIX: Sending the Logon message. | 2016-10-26 06:35:47
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:35:47
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:35:47
socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:35:47
socket (9) | SSL has been shut down. | 2016-10-26 06:35:47
socket (9) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:35:47
socket (9) | Shutdown and closed. | 2016-10-26 06:35:47
CQG FIX: Disconnected. | 2016-10-26 06:35:47
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:35:47
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:35:47
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:47
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:35:47
File >> Disconnect selected. | 2016-10-26 06:35:50
CQG FIX Trading | Disconnected. | 2016-10-26 06:35:50

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:38:26
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:38:26
socket (11) | Connected. | 2016-10-26 06:38:26
socket (11) | Starting TLS 1.2 connection. | 2016-10-26 06:38:26
socket (11) | SSL connection established. | 2016-10-26 06:38:27
CQG FIX: Sending the Logon message. | 2016-10-26 06:38:27
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:27
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:38:27
socket (11) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:38:27
socket (11) | SSL has been shut down. | 2016-10-26 06:38:27
socket (11) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:38:27
socket (11) | Shutdown and closed. | 2016-10-26 06:38:27
CQG FIX: Disconnected. | 2016-10-26 06:38:27
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:38:27
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:38:27
CQG FIX Trading | Disconnected. | 2016-10-26 06:38:27
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:38:27

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:38:30
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:38:30
socket (12) | Connected. | 2016-10-26 06:38:30
socket (12) | Starting TLS 1.2 connection. | 2016-10-26 06:38:30
socket (12) | SSL connection established. | 2016-10-26 06:38:31
CQG FIX: Sending the Logon message. | 2016-10-26 06:38:31
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:31
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:38:31
socket (12) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:38:31
socket (12) | SSL has been shut down. | 2016-10-26 06:38:31
socket (12) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:38:31
socket (12) | Shutdown and closed. | 2016-10-26 06:38:31
CQG FIX: Disconnected. | 2016-10-26 06:38:31
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:38:31
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:38:31
CQG FIX Trading | Disconnected. | 2016-10-26 06:38:31
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:38:31

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:38:34
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:38:34
socket (13) | Connected. | 2016-10-26 06:38:34
socket (13) | Starting TLS 1.2 connection. | 2016-10-26 06:38:34
socket (13) | SSL connection established. | 2016-10-26 06:38:35
CQG FIX: Sending the Logon message. | 2016-10-26 06:38:35
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:35
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:38:35
socket (13) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:38:35
socket (13) | SSL has been shut down. | 2016-10-26 06:38:35
socket (13) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:38:35
socket (13) | Shutdown and closed. | 2016-10-26 06:38:35
CQG FIX: Disconnected. | 2016-10-26 06:38:35
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:38:35
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:38:35
CQG FIX Trading | Disconnected. | 2016-10-26 06:38:35
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:38:35

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:38:38
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:38:38
socket (14) | Connected. | 2016-10-26 06:38:38
socket (14) | Starting TLS 1.2 connection. | 2016-10-26 06:38:38
socket (14) | SSL connection established. | 2016-10-26 06:38:39
CQG FIX: Sending the Logon message. | 2016-10-26 06:38:39
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:39
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:38:39
socket (14) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:38:39
socket (14) | SSL has been shut down. | 2016-10-26 06:38:39
socket (14) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:38:39
socket (14) | Shutdown and closed. | 2016-10-26 06:38:39
CQG FIX: Disconnected. | 2016-10-26 06:38:39
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:38:39
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:38:39
CQG FIX Trading | Disconnected. | 2016-10-26 06:38:39
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:38:39

CQG FIX: Connecting to fixapi.cqgtrader.com. Port: 6925. | 2016-10-26 06:38:42
socket (0) | Resolved address fixapi.cqgtrader.com to IP 208.48.16.214. | 2016-10-26 06:38:42
socket (15) | Connected. | 2016-10-26 06:38:42
socket (15) | Starting TLS 1.2 connection. | 2016-10-26 06:38:42
socket (15) | SSL connection established. | 2016-10-26 06:38:43
CQG FIX: Sending the Logon message. | 2016-10-26 06:38:43
CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:43
CQG FIX: Sending a Logout message. Text = Received Logout message. | 2016-10-26 06:38:43
socket (15) | SSL shutdown indicates not able to send 'close notify'. | 2016-10-26 06:38:43
socket (15) | SSL has been shut down. | 2016-10-26 06:38:43
socket (15) | SSL object has been freed. SSL state is now disconnected. | 2016-10-26 06:38:43
socket (15) | Shutdown and closed. | 2016-10-26 06:38:43
CQG FIX: Disconnected. | 2016-10-26 06:38:43
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-26 06:38:43
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-26 06:38:43
CQG FIX Trading | Disconnected. | 2016-10-26 06:38:43
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-26 06:38:43
[2016-10-26 05:09:12]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
This is the relevant message:

CQG FIX: Received a Logout message. Text = Trader is not enabled to use SierraChart. Please contact your FCM. | 2016-10-26 06:38:43

Refer to:
CQG Trading Platform Service: Common Error Messages
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

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