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Date/Time: Sat, 27 Apr 2024 23:15:24 +0000



Email alert on cross

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[2016-10-24 09:59:34]
sellis67 - Posts: 105
What's the best way for me to receive an email alert when there's a cross, e.g., MA, MACD, etc?
[2016-10-24 16:53:29]
Sierra Chart Engineering - Posts: 104368
Refer to this page:
Study/Chart Alerts And Scanning
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-10-24 17:54:09]
sellis67 - Posts: 105
ok more specifically, the study is coded for an arrow on SG1 and and arrow on SG2. I want to get an email alert when either of those are triggered. Attached file.
Private File
[2016-10-24 17:56:10]
Sierra Chart Engineering - Posts: 104368
Use this formula:
=OR(SG1 > 0, SG2 > 0)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2016-10-25 01:30:16]
sellis67 - Posts: 105
Ok for text message alert Setup under general settings do we have to input a country code or a long distance number? What is an example of a text message phone number? Do we need to have a service enabled?
Date Time Of Last Edit: 2016-10-25 01:31:02
[2016-10-25 03:53:59]
Sierra Chart Engineering - Posts: 104368
Here are detailed instructions which also include the number format:


General Settings Window: SMS Notifications for Alerts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-07 07:53:17]
sellis67 - Posts: 105
HI. I'm trying to set up an email alert using a customized study where (ID3.SG8) is an "up" arrow and (ID3.SG9) is a "down" arrow and I'm getting a "TRUE" alert on the Alert Manager using the formula =OR(ID3.SG8 >0, ID3.SG9 >0) which, I believe, should trigger an alert for either an up or down arrow, but i'm not getting the email. Under Global Settings/General Settings I have the "send email when this alert is triggered" checked off and I have entered my email address in the proper box. Not sure what I'm doing wrong to not get an email alert but I'm also in SIM mode. Does the alert only work in live mode?
[2018-11-07 20:09:09]
Sierra Chart Engineering - Posts: 104368
Refer to this section here about this:
General Settings Window: E-mail Notifications for Alerts (What to Do if You Do Not Get an E-Mail Alert Message)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-07 20:28:11]
sellis67 - Posts: 105
OK so has the following email address been blocked by Sierra Chart from sending emails: (***)?
Date Time Of Last Edit: 2018-11-08 03:35:22
[2018-11-08 00:58:21]
Sierra Chart - Max - Posts: 5597
Yes. It has been blocked

You can confirm your ownership of the email and unblock it from here:
https://www.sierrachart.com/UserControlPanel.php?page=EmailVerification
Sierra Chart Support
Date Time Of Last Edit: 2018-11-08 00:59:22
[2018-11-08 02:33:39]
sellis67 - Posts: 105
OK so that's fixed. How much does the texting alert service cost?
[2018-11-08 03:26:01]
Sierra Chart - Max - Posts: 5597
0.05 USD per text/sms, you can find the pricing and activation option here:

https://www.sierrachart.com/UserControlPanel.php?page=SMS
Sierra Chart Support
[2018-11-08 04:22:42]
sellis67 - Posts: 105
does the phone number need to be bracketed and spaced exactly like that: or what's the easiest way to do it?
Date Time Of Last Edit: 2018-11-08 19:03:51
[2018-11-08 04:46:09]
Sierra Chart Engineering - Posts: 104368
Definitely do not use brackets but you do need a +.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-08 15:11:33]
sellis67 - Posts: 105
so I need to verify 3 things please:

1. is the proper format for sending SMS messages to my phone number
2. is my email sellis67@gmail.com unblocked and verified
3. is this formula correct for creating an alert where "ID3.SG8" is an up arrow and "ID3.SG9" is a down arrow: OR=(ID3.SG8 > 0, ID3.SG9 > 0)
Date Time Of Last Edit: 2018-11-08 19:02:56
[2018-11-08 17:39:53]
Sierra Chart Engineering - Posts: 104368
1. Yes that looks correct. You can edit your post and also remove the telephone number.
2. Yes.
3. As long as the subgraph values for that study have a positive value.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-09 17:09:37]
sellis67 - Posts: 105
Ok so the email and texts are set up properly but I'm still not getting an email. Maybe my formula is wrong. Is the OR function correct? I'm looking to get an email if I get a long signal or a short signal. The long signal is ID3.SG8 and the short signal is ID3.SG9. Do I need to do two separate formulas? Idk.
[2018-11-09 17:42:35]
John - SC Support - Posts: 31159
Just in case - make sure that your formula looks like this: =OR(ID3.SG8 > 0, ID3.SG9 > 0)

From above, you had the equals sign in the wrong place.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-09 17:52:58]
Sierra Chart Engineering - Posts: 104368
Refer to this section here about this:
General Settings Window: E-mail Notifications for Alerts (What to Do if You Do Not Get an E-Mail Alert Message)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-09 23:54:16]
sellis67 - Posts: 105
Yes, the formula is exactly what you wrote. So if the formula is correct and the email and text message is set up correctly then what am I doing wrong??? I'm at a loss.
[2018-11-10 00:25:57]
Sierra Chart Engineering - Posts: 104368
The only information we have about this is here:

General Settings Window: E-mail Notifications for Alerts (What to Do if You Do Not Get an E-Mail Alert Message)

The biggest question is simply whether you get a message in the Alerts Log indicating the email message has been sent. If yes, then the email message was sent.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2018-11-10 00:59:43]
sellis67 - Posts: 105
I know I've already been through it. I'll meditate on it this weekend.

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