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Date/Time: Sat, 27 Apr 2024 12:09:00 +0000



issue with connection to OEC

View Count: 678

[2016-10-13 19:11:00]
User88614 - Posts: 6
Hi
could you help me explain, what in wrong and where is the problem with my connection to OEC datafeed in SCH now, copy of log window below

Reading Internal Order ID file. | 2016-10-13 21:02:44
Reading Trade Orders file. | 2016-10-13 21:02:44
Reading Trade Positions file. | 2016-10-13 21:02:44
Software version: 1460 | 2016-10-13 21:02:44
Uses New Spreadsheets | 2016-10-13 21:02:44
Usage end date: 2016-11-13 | 2016-10-13 21:02:44
Enabled for: Advanced Features. | 2016-10-13 21:02:44
Enabled for: Advanced Features 2. | 2016-10-13 21:02:44
Enabled for: Sierra Chart Historical Data Service. | 2016-10-13 21:02:44
Allow Support for Sierra Chart Data Feeds is enabled. | 2016-10-13 21:02:44
Current selected Data/Trading service: GAIN Capital/OEC | 2016-10-13 21:02:44
Chart Update Interval: 500 | 2016-10-13 21:02:44
Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2016-10-13 21:02:44
2016-10-13 21:02:47 Local computer time | 2016-10-13 21:02:44
2016-10-13 19:02:47 Local computer time in UTC | 2016-10-13 21:02:44
2016-10-13 21:02:47 Local computer time in SC Time Zone | 2016-10-13 21:02:44
2016-10-13 19:03:14 Server time in UTC | 2016-10-13 21:02:44
Local computer UTC time and Server UTC time difference: 27 seconds. | 2016-10-13 21:02:44
Program path: C:\SierraChart\ | 2016-10-13 21:02:44
Data Files path: C:\SierraChart\Data\ | 2016-10-13 21:02:44
OS Version Number: 6.2 | 2016-10-13 21:02:44
Locale Setting: C | 2016-10-13 21:02:44

Checking for new symbol settings for oec | 2016-10-13 21:02:44
HTTPS connection to www.sierrachart.com:443 (0) | Resolved address sierrachart.com to IP 5.9.8.236. | 2016-10-13 21:02:44
HTTPS connection to www.sierrachart.com:443 (3) | Connected. | 2016-10-13 21:02:44
HTTPS connection to www.sierrachart.com:443 (3) | Starting TLS 1.2 connection. | 2016-10-13 21:02:44
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection established. | 2016-10-13 21:02:44
Symbol settings are up-to-date for oec | 2016-10-13 21:02:44

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:02:52
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:02:52
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:02:52
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-13 21:02:52
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-13 21:02:52
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-13 21:02:52
GAIN Capital/OEC | Disconnected from the FAST market data server. | 2016-10-13 21:02:52
GAIN Capital/OEC | Disconnected. | 2016-10-13 21:02:52
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-13 21:02:52
HTTPS connection to www.sierrachart.com:443 (3) | SSL connection closed by remote side. | 2016-10-13 21:02:53
HTTPS connection to www.sierrachart.com:443 (3) | Connection gracefully closed by remote side. | 2016-10-13 21:02:53
HTTPS connection to www.sierrachart.com:443 (3) | SSL object has been freed. SSL state is now disconnected. | 2016-10-13 21:02:53
HTTPS connection to www.sierrachart.com:443 (3) | Shutdown and closed. | 2016-10-13 21:02:53

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:02:55
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:02:55
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:02:55
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-13 21:02:55
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-13 21:02:55
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-13 21:02:55
GAIN Capital/OEC | Disconnected. | 2016-10-13 21:02:55
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-13 21:02:55

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:02:58
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:02:58
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:02:58
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-13 21:02:58
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-13 21:02:58
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-13 21:02:58
GAIN Capital/OEC | Disconnected. | 2016-10-13 21:02:58
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-13 21:02:58

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:03:01
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:03:01
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:03:01
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-13 21:03:01
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-13 21:03:01
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-13 21:03:01
GAIN Capital/OEC | Disconnected. | 2016-10-13 21:03:01
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-13 21:03:01

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:03:04
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:03:04
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:03:04
Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2016-10-13 21:03:04
To prevent further connection attempts, select 'File >> Disconnect'. | 2016-10-13 21:03:04
GAIN Capital/OEC | Disconnected from the trading server. | 2016-10-13 21:03:04
GAIN Capital/OEC | Disconnected. | 2016-10-13 21:03:04
Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2016-10-13 21:03:04


thanks in advance
Mira
[2016-10-13 19:45:06]
User88614 - Posts: 6
Hi all once again
update for my issue: I tried download current version of SCH and restart. and now all works fine and looks good. I will hope that my issue was resolved
M
[2016-10-14 04:29:18]
Sierra Chart Engineering - Posts: 104368
This is the problem:

GAIN Capital/OEC | Connecting to trading server prod.openecry.com. Port: 9400. | 2016-10-13 21:03:01
GainCapital FIX Trading socket (0) | Error on address resolution. Windows error code 11001: Není znám žádný takový hostitel. | 2016-10-13 21:03:01
GainCapital FIX Trading: Socket connection was closed without any logout messages sent or received. | 2016-10-13 21:03:01

The old connection address was being used and the newer versions automatically update the address but it was always possible to manually change it.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

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