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Direct MessagesDate/Time: Tue, 07 May 2024 20:54:51 +0000
account not active??? getting order rejections
View Count: 692
| [2016-09-21 00:23:38] |
| User63439 - Posts: 83 |
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hi there, today i couldnt place an order and got back an error message from sierra chart trade service log saying: account not active. i wrote to my broker, and got this backfrom rithmic: He is sending orders on the old DDT account, not the new accounts you created last night. You can see the failed order in R|Trader in Recent Orders. His application (Sierra Chart) probably does not realize that you swapped out the account. Ask him to log out and log back in and his app I would hope would find the new account. If not he must contact Sierra Chart support. and more from the clearing firm: The account and user are both active in the administrative software, which leads us to believe that something is cached/stored in Sierra Charts. You can tell them you are getting rejections, that may be caused by the recent change in the system removing the DDT prefix from your account and changing it to 712. please tell me what to da, as i want to be able to trade asap. thanks in advance |
| [2016-09-21 00:42:34] |
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If there is only one account on your Rithmic username, Sierra Chart will use that automatically when trading. So all you need to do is restart Sierra Chart or reconnect to the data feed using the commands on the File menu. Otherwise, if both the old and new account are both provided, you need to follow the instructions to select on the Trade Window, the account that you want to use: http://www.sierrachart.com/index.php?page=doc/TradeWindow.html#SelectingTradeAccount Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-09-21 00:43:02
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| [2016-09-21 00:45:39] |
| User63439 - Posts: 83 |
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bah that was easy. working now. it was the selection on the trade window. thank you for your very quick help |
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